Meet Kapadia

CEO

India9 yrs 4 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Achieved 2X growth in travel insurance business.
  • Spearheaded sales operations efficiency across 100+ cities.
  • Expert in product strategy and customer engagement.
Stackforce AI infers this person is a Product Manager in the Insurance sector with a focus on strategic growth and operational efficiency.

Contact

LinkedIn

Skills

Core Skills

Business StrategyTravel InsuranceProduct ManagementStrategic PlanningOperational EfficiencySales OperationsGo-to-market Strategy

Other Skills

Business GrowthD2CConversion OptimizationSales GrowthCustomer Relationship Management (CRM)Data-driven Decision MakingLeadershipScalabilityConflict ManagementOrganization SkillsManagementCustomer Segmentation StrategyProduct StrategyStrategySales operations product

About

As Associate Vice President at Policybazaar.com, over the past year, the focus has been on spearheading the travel insurance business with an emphasis on business growth and strategic innovation. The team has prioritized digitization and optimization, enhancing sales operations efficiency and customer engagement to meet evolving consumer needs. With over five years at Policybazaar, contributions have centered on strategy, product development, and operational excellence. Efforts have consistently aimed to align initiatives with organizational goals while fostering a customer-first culture. Collaboration across teams has been pivotal in driving sustainable growth and ensuring impactful service delivery in the competitive insurance sector.

Experience

9 yrs 4 mos
Total Experience
4 yrs 8 mos
Average Tenure
6 yrs 10 mos
Current Experience

Policybazaar.com

4 roles

AVP & Business Head - Travel Insurance

Promoted

Apr 2024 – Present · 2 yrs 1 mo

  • Led the Travel Insurance business for PolicyBazaar, achieving a growth rate of 2X the industry average.
  • Co-created innovative travel insurance products with leading insurance companies to enhance coverage for Indian travelers abroad.
  • Collaborated with cross-functional teams to ensure product alignment with market needs and customer expectations.
Business StrategyBusiness GrowthD2CTravel Insurance

Senior Manager - Product & Strategy

Promoted

Apr 2022 – Mar 2024 · 1 yr 11 mos

  • Spearheaded the development of sales operations efficiency and strategy for online customers at PolicyBazaar.
  • Successfully scaled the appointment model across 100+ cities in India, enhancing customer engagement.
  • Collaborated with cross-functional teams to optimize product offerings and drive strategic initiatives.
Conversion OptimizationGo-to-Market StrategySales GrowthCustomer Relationship Management (CRM)Data-driven Decision MakingLeadership+10

Manager - Product & Strategy

Apr 2020 – Mar 2022 · 1 yr 11 mos

  • Looking after metric that matters - Sales Ops efficiency & Growth
  • Focused on optimisation & digitisation of sales ops
Conversion OptimizationSales operations productStrategic CommunicationsOperational EfficiencyPerformance ImprovementSales Operations

Product & Business Development Manager

Apr 2019 – Mar 2020 · 11 mos

  • ZPhin - PolicyBazaar’s Insure tech Company
Go-to-Market StrategySoftware as a Service (SaaS)Team ManagementProduct Management

Shopclues

Product Manager

Dec 2018 – Mar 2019 · 3 mos · Gurugram, Haryana, India

  • Order Mgmt.
  • My Cart & Check Out
  • Merchant Communications

Gep worldwide

2 roles

Product Manager

Promoted

May 2018 – Dec 2018 · 7 mos · Mumbai, Maharashtra, India

  • Supplier Onboarding and Performance Mgmt
  • Risk Management

Associate Product Manager

May 2016 – Apr 2018 · 1 yr 11 mos · Mumbai, Maharashtra, India

  • Procurement Portal - Go to market
  • Approval and Escalation mgmt system
  • Supplier Profile Management

The coca-cola company

Six Sigma - Intern

Jan 2016 – Mar 2016 · 2 mos · Nasik, Maharashtra, India

  • - Waste reduction using Six Sigma

Tdk

Intern

Mar 2015 – Jun 2015 · 3 mos · Nashik

  • Process improvement using Theory of Constraints
  • Cost reductions
  • 5S Implementation

Education

Symbiosis Institute of Operations Management - SIOM

Master of Business Administration (MBA) — Operations management

Jan 2014 – Jan 2016

Gujarat Technological University

Bachelor of Engineering - BE — Electrical Engineering

Jan 2008 – Jan 2012

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