Sep 2021 – Apr 2022 · 7 mos · Remote

• Spearhead content design sustainment efforts for a number of Disney Parks sites, including Disneyland, Walt Disney World, and Disney Springs.
• Create and design digital content maps for new products, features, and attractions.
• Collaborate with design and operations partners to ensure new content follows best UX practices while also adheres to Disney's renowned guest and customer service standards.
• Ensure that URLs and site search filters for new products, features, etc follow current content architecture and hierarchy.
• Advise on cross promotion opportunities for all new products and features across each site
• Conduct content audits (including but not limited to: page entry points, page stats, content hierarchy analysis, user journeys, etc) and recommend adjustments, changes, and iterations to partners so that page content helps drive users to interact further with products and increase sales/views/etc

Apr 2021 – Sep 2021 · 5 mos · Denver Metropolitan Area

• Focus on strategy for Play and Commerce related content within the Google Help Center
• Scope, plan, and document content requests and product launches and assign projects to production teams
• Collaborate with various stakeholders to ensure content is up-to-date, follows Google voice and writing standards, and fits logistically within the current content architecture of the Help Center
• Work closely with team of Content Strategists and Project Leads to manage quarterly content requests from various product teams across Google Play, Chrome, Photos, and others.
• Analyze and iterate content updates from customer-facing teams so Help Center content reflects real-time product launches and updates

Jan 2021 – Apr 2021 · 3 mos

• Content design work includes creation of copy and content for Commercial Payments line of business
• Responsible for creation and tracking of all messaging and messaging conditions: popup messages, inline and popup errors, alerts and warnings, feedback and confirmation messages
• Create and own the copy and content used in all UI designs
• Maintain up-to-date copy decks that contain all content related to UI specs/design mock ups, including content for accessibility, contextual help, as well as other UI elements and conditions
• Assist with user stories and user flow documentation and design

Mar 2020 – Mar 2021 · 1 yr · Denver, Colorado, United States

• Develop content architecture for large corporate website planning a redesign
• Collaborate closely with fully remote team members, including lead designers and the PM to ensure deliverables are met on time and with quality content.
• Research various industry-specific content strategy and user experience best practices
• Plan & design new sitemaps and navigation options
• Map user journeys across site
• Plan, develop, and write content for new site according to company branding and voice + SEO and UX principles.
• Present content deliverables in various formats to our fully remote client while managing shifting priorities and gaining client buy-in for new content concepts

Jan 2020 – Jan 2023 · 3 yrs · Wednesday Books

• Author of young adult, sci-fi novels published by Wednesday Books, an imprint of St. Martin's Press. Titles: COLD THE NIGHT, FAST THE WOLVES (2022) + SWIFT THE STORM, FIERCE THE FLAME (2023).

Jan 2020 – Jan 2021 · 1 yr · Denver, Colorado, United States

• Manage digital project pipeline for all online courses, oversee fully remote digital curriculum design team; lead daily stand-ups and assign tasks to appropriate team members
• Develop and design content for online courses, from scoping to strategy to implementation: creating interactive experiences, ensuring smooth user flows, editing content, and directing graphic designs
• Create microcopy for mobile app in development, implementing UX standards and working closely with design team to develop all task-based UX/UI elements

Apr 2018 – Jan 2020 · 1 yr 9 mos · Shreveport-Bossier City Area

• Create and edit content to meet company needs, including: corporate web copy, weekly company email newsletter, pitch decks, presentations, and others.
• Lead story development and narrative design for mobile games in development based on popular toy IP.
• Write and edit UX content & UI copy for games titles currently in development
• Research and report on best practices for different ongoing projects
• Act as Scrum Master for partially remote engineering team standups & sprint planning

Jan 2016 – Aug 2022 · 6 yrs 7 mos

• Client highlights include: Netflix, Disney, Google, Wells Fargo, T-Mobile, Vertex Pharmaceuticals. Others include: marketing and branding agencies, small businesses, personal brands.
• Create and design digital content and strategy for B2B and B2C clients
• Content work includes: copywriting, in-app and UX microcopy, content strategy maps and outlines, user journeys, headlines and CTAs, long form & short form content, error pages, user messages and notifications, assisting with graphic and web design development, accessibility
• Featured writer for the UX Writing Hub

Jan 2014 – Jan 2018 · 4 yrs · Shreveport-Bossier City Area

• Assisted in opening a brand new charter school with two operating locations.
• Create & implement center wide processes, documents and events to help achieve student success.
• Assisted with training and educating new staff members on school goals, culture & processes.
• Track other teachers’ performance scores and look for opportunities for improvements.
• Provided one-on-one teaching to students, while also counseling students and parents on course requirements.

Jan 2012 – Jan 2014 · 2 yrs · Shreveport-Bossier City Area

• Lead teacher for history department and 8th grade Language Arts.
• Sponsered Student Council: created agendas, developed fundraisers, organized school-wide events.
• Initiated 8th grade business curriculum resulting in the class creating and selling products that raised $1,500 for charity.
• Designed entirely new history curriculum based on International Baccalaureate standards.

Jan 2010 – Jan 2012 · 2 yrs · Shreveport-Bossier City Area

• Managed studio office, including: answering phones, scheduling meetings, purchasing and
• organizing of all office products and necessities, running errands for office.
• Organized and streamlined office processes, catalogued entire office library
• Assisted executives with professional and personal needs,
• Edited a nonfiction manuscript to prepare for publication.

Jan 2009 – Jan 2010 · 1 yr · Sabah, Malaysia

• Researched businesses & restaurants to review for online content, edited feature articles to post on website, maintained daily updates to website, edited basic HTML code when necessary, Maintained and updated website with new weekly articles, planned and promoted social events to market our online products, sold advertisement to venues
• Employed and managed various administrative assistants, networked with locals and expats to gain insider information, planned and promoted social events to market our online products, sold advertisement to venues, kept up with various work visa requirements

Jan 2006 – Jan 2008 · 2 yrs · Shenzhen, Guangdong, China

• Mediated and resolved issues between our teachers and their local schools while building and encouraging relationships with school administrators
• Trained incoming teachers on teaching techniques and standards, evaluated teacher performance, co-managed teacher placements in local schools
• Concurrently taught middle school English classes at the Shenzhen Foreign Language School, acted as a judge for competitive school-wide English presentations, edited a English textbook for non-native speakers