Aug 2024 – Present · 1 yr 10 mos · Toronto, Ontario, Canada · Hybrid

• As the Talent Acquisition Manager for High Volume Recruitment at the TTC, I lead a results-driven team of Talent Acquisition Specialists and Talent Management Assistants dedicated to sourcing, engaging, and hiring top talent for some of the most visible and critical frontline roles in Toronto’s transit system. From Transit Operators to Special Constables and Provincial Offences Officers, my team and I oversee large-scale recruitment campaigns that directly impact the daily commutes of millions of Torontonians.
• I’m passionate about building an inclusive, high-performing culture where recruiters are empowered to innovate, collaborate, and deliver exceptional candidate experiences. By aligning resources, coaching for growth, and leveraging data-driven insights, I ensure our collective efforts scale efficiently while upholding equitable hiring practices.
• Whether it’s refining hiring strategies, embracing new technologies, or supporting talent through every stage of the recruitment journey, my focus remains on building teams that move the city forward—one great hire at a time.

May 2022 – Aug 2024 · 2 yrs 3 mos · Markham, Ontario, Canada · Remote

• Enghouse Systems Limited is a publicly traded, Canadian-based, software and services company, founded in 1984, with an acquisition-based growth model.

Jul 2014 – May 2015 · 10 mos · Burlington, Ontario

• High volume call center recruiting of Customer Care Professionals for the Burlington site; 20 agents every 2 weeks. Also responsible for hiring management staff on site.
• Responsible for all aspects of recruiting including high-volume, call center recruiting, as well as support staff recruitment at all sites.
• Drive all aspects of recruiting process including: all online resources and other advertising vehicles, identifying qualified candidates, submitting resumes to hiring managers, scheduling interviews, conducting interviews of potential candidates, soliciting resume/interview feedback from hiring managers, processing of background checks, extending offers, and conducting reference checks
• Develop relationships with community agencies, training programs, and external organizations to broaden source of candidates and generate diverse, qualified candidates
• Provide hiring manager education with regards to the recruiting process
• Hire the best quality candidates by recruiting, screening, and assessing candidates that match the position requirements and business needs
• Participate in special recruiting events, as necessary, to support hiring as needed for internal clients
• Partner with management staff to ensure quality sourcing and clarity of position definition
• Accountable for meeting all HR standards of recruiting, including time to fill and quality of hire
• Advocate and administer New Hire Employee Referral Program
• Act as a subject matter expert on recruiting tools and trends
• Develop tools to assist in the assessment of candidates, ie, Interview guides, skills tests, etc.
• Identify, process challenges and helps to drive process improvements
• Provide regular updates to HR Management team on recruiting efforts

Oct 2012 – Nov 2012 · 1 mo · St Catharines, Ontario

• Worked as a subcontractor to build a recruiting system from grassroots stages.

Nov 2011 – Feb 2013 · 1 yr 3 mos · St. Catharines, Ontario

Sep 2011 – Aug 2014 · 2 yrs 11 mos · Ontario, Canada

• Alliance Executing Search Group is bringing a new facet to traditional Executive Recruiting. Our specialty is recruiting IT related positions such as :
• SALES EXECUTIVES
• ARCHITECTS
• SOFTWARE DEVELOPERS
• APP DEVELOPERS
• PROGRAMMERS
• TELECOMMUNICATIONS AND CALL CENTRES
• In today’s market, companies need the experience, knowledge and focus of Alliance Executive Search group; with local and national executive searches and professional network expertise to fill positions with top talent your business needs .
• Our company offers a no nonsense approach to executive recruiting. We take the time to meet with our clients to fully understand their business needs and maintain an ongoing working relationship with both our clients and candidates that is honest, ethical and professional.
• Alliance Executive Search Group will surpass all expectations and will be a significant asset to your company

Nov 2009 – May 2011 · 1 yr 6 mos

Oct 2009 – Oct 2010 · 1 yr

• Transcom is a global business process outsourcing service provider. Transcom delivers cost-effective solutions while optimising efficiency and quality for our clients. We serve over 120 major clients from 75 sites across 29 countries in over 33 major languages. Our main industry experience includes: financial services, telecoms, media and technology, retail, travel and leisure, utilities, and outsourcing.
• As the Corporate Recruiting Coordinator I strive to identify the best talent to meet the needs of the company. I provide full cycle recruitment, from concept to first week follow-up for new hires. I ensure the best experience for the candidate throughout the process while keeping in constant communication with the hiring managers to ensure that all goals are being met. Some of my responsibilities include:
• Creating interview templates
• Posting roles on the relevant job boards
• Qualifying applicants
• Conducting interviews
• Creating Employee Contracts
• Creating New Hire Packages
• Designing On boarding agendas for new hires
• Updating the database and provding on going feedback to the hiring managers
• Keeping abreast to new recruiting techniques and strategies.

Sep 2007 – Nov 2008 · 1 yr 2 mos

• ABOUT MARTYN BASSETT ASSOCIATES:
• Building Teams That Drive Revenue
• For over 25 years, Martyn Bassett’s team of recruiters has delivered the key players it takes to build products, raise money and win markets. We work exclusively with software & emerging technology organizations on the cusp of expansion, helping them succeed in building the cross-organizational brain factories that guarantee success. We target and deliver the revenue-generating sales executives, visionary marketing directors, and groundbreaking technical professionals to the next generation of industry leader.