Aug 2021 – Present · 4 yrs 10 mos

• Navan is the all-in-one solution that makes travel easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses. From EAs and finance teams to travel managers and employees, Navan empowers people to focus on the things that matter most to them — all while providing companies with real-time visibility, savings, and control. Learn more at navan.com.
• Developed strategic project-planning roadmaps for enterprise clients implementing new T&E technologies
• Provided training and support to clients during implementation, resulting in a 30% reduction in onboarding time
• Developed and maintained relationships with external executive sponsors, stakeholders, and project team members, ensuring alignment on project goals and priorities
• Coordinated with internal teams to deliver custom solutions and resolve technical issues, resulting in high-quality project deliverables and client satisfaction

Apr 2021 – Aug 2021 · 4 mos

Dec 2019 – Mar 2021 · 1 yr 3 mos

• We believe being there in person is powerful. Fast becoming the default for corporate travel, TripActions is the modern business travel platform that combines AI-driven personalization with unrivaled inventory choice and proactive global 24x7 365 live human support to delight employees, finance leaders, and travel managers alike—all while empowering organizations to seize travel as a strategic lever for culture and growth.
• Delivered within a powerful, easy-to-use mobile-first interface, TripActions helps more than 2,000 customers reduce average booking time from 60 minutes down to six while achieving an unprecedented 93% traveler satisfaction and up to 34% savings on lodging alone.
• My work at TripActions includes customer success for a six-company portfolio that features top-tier clients, developing content for our customer success newsletter delivered to a global audience, and contribution to special Customer Success Ops projects to streamline workflows and increase automation in order to improve customer experience. I also serve as a voice of the customer to our product teams, sharing value feedback from the field to improve the product and determine roadmaps and prioritization of features based on demand.

Apr 2019 – Dec 2019 · 8 mos · Mountain View

• Eightfold (fka VolkScience) is a Series C startup that builds an AI-powered Talent Intelligence Platform. In this role I became the top performing sales representative for three consecutive quarters in FY19 (100% Q1 & Q2, 120% Q3).
• My work included analysis of market data to identify trends/opportunities and inform development of sales strategy. I also researched prospects to customize outbound sales emails and established automated email sends, increasing open and reply rate 2x, and meeting bookings by 50% within target accounts. During this time I also identified, evaluated, and helped implement LeadIQ to improve prospecting and accuracy of contact information, including change management and training to increase adoption.

Jan 2019 – Apr 2019 · 3 mos

• During this program I was #1 in multiple KPIs and gained valuable training in:
• Lead generation, outreach, objection handling and closing, guided by industry giants
• Popular sales tools such as Salesforce, Outreach, CrunchbasePro, and more
• Insights on sales ops, pipeline management, lead management and performance metrics

Jul 2017 – Mar 2019 · 1 yr 8 mos

• In 2017 I was promoted to the Membership Director role to manage a 15-member team and $5.5M OpEx budget. Our successes included implementation of a rewards program and staff training on best practices which helped us reach a 5% increase in member retention. During my tenure I consistently met monthly goal for net new membership units and monthly revenue. I also focused on talent development, leading to 20% of my staff earning internal promotions while I served in this role.

Nov 2016 – Jun 2017 · 7 mos

• In this role I:
• Achieved a closing rate of 85% in sales
• Accomplished monthly goal of 200 new units (top product priced at $149) and reached monthly revenue of $30,000.
• Contributed to the research and onboarding of Personify CRM customer engagement tool to increase acquisition and retention across 10-branch association and retirement of a program, saving the organization $150,000

May 2016 – Oct 2016 · 5 mos

• As Membership Coordinator I was responsible for administration and coordination of monthly membership promotions and managing sales revenue through upselling and tours. I also implemented new scheduling and training procedures to improve staff development and efficiency.

Mar 2012 – Apr 2016 · 4 yrs 1 mo