Mike Olson

Co-Founder

Calgary, Alberta, Canada7 yrs 11 mos experience

Highly Stable

Key Highlights

Led successful cloud migrations for enterprise clients.
Achieved 95% SLA adherence in support roles.
Developed custom reporting solutions for Fortune 500 companies.

Stackforce AI infers this person is a SaaS expert with strong technical support and project management capabilities.

Contact

Skills

Core Skills

Cloud MigrationsTechnical SupportProject ManagementQuality AssuranceTestingBusiness AnalysisTeam LeadershipCustomer SupportEntrepreneurshipSoftware Development

Other Skills

RovoSQLJIRAJava Virtual Machine (JVM)JavaSplunkPostgreSQLAzure DatabricksStatsigLaunchDarklyConfluenceLinuxBitbucketData CleaningVisual Studio

About

Extensive experience as a senior technical support engineer and team lead, delivering world class enterprise support and cloud migrations expertise to delighted customers including Walmart, Home Depot and Gap. A compassionate leader adept at consistently exceeding support SLAs, with a history of lofty levels of customer satisfaction in technically complex and fast paced multi-channel environments. Specialties: •Senior technical support •Team leadership •SQL •Mentoring •Product Ownership •Data Analysis •Business Analysis •Jira •JavaScript •Enterprise B2B SaaS •Confluence •Cloud Migrations •Splunk •Linux

Experience

7 yrs 11 mos

Total Experience

7 yrs 11 mos

Average Tenure

Current Experience

Atlassian

Senior Support Engineer - Cloud Migrations and Commerce Cloud Platform

Mar 2024 – Present · 2 yrs 1 mo · Calgary, AB · Remote

Key technical advisor for complex migrations from on-premise to Atlassian Cloud, supporting numerous enterprise clients.
Provide advanced support and in-depth product expertise to reduce migration time and risk.
Enabled successful transitions for clients with 5k+ users, ensuring data integrity and operational continuity.
Helped launch a new L2 support team for Atlassian’s complex internal billing system, triaging and resolving 100+ advanced technical issues monthly, reducing resolution time for high-priority sales deals

RovoSQLJIRAJava Virtual Machine (JVM)JavaSplunk+10

Career break

Dad

Jun 2023 – Feb 2024 · 8 mos · Calgary, Alberta, Canada · On-site

Recovery from hip surgery, primary care of our 2 beautiful daughters and upgrading technical skills via ongoing learning.

Accruent

Principal Support Engineer and Consultant

Jan 2013 – May 2023 · 10 yrs 4 mos · Austin, TX · Remote

Directed a cross-functional team of 10 for Walmart’s $8M annual managed services contract, providing Tier 3 support, product ownership, and analytics.
Oversaw SaaS implementations for Walmart and Gap, delivering on-time rollouts of the Lucernex and Evoco platforms across 5,000+ end users.
Created over 100 custom SQL reports and dashboards, improving decision-making on financial forecasting and compliance tracking.
Managed engineering queue in Jira, triaging 200+ product defects and feature requests annually with a 95% SLA adherence.
Advised Walmart real estate executives on priorities and effort estimates, influencing multi-million dollar roadmap decisions.

Data CleaningProject ManagementSQLVisual StudioDatabasesProfessional Services Delivery+29

Labrador technologies inc

Quality Assurance Lead

Jun 2008 – Jul 2013 · 5 yrs 1 mo · Calgary, Canada Area · Remote

Quality assurance and testing lead for two oil and gas web applications. This was a contract opportunity that was concurrent with my permanent full time work.
System testing on eTriever and wellTriever, oil and gas SaaS Ruby on Rails applications
Created manual testing scripts, use cases, and automated test scripts using Selenium and Watir
Reduced number of bugs by over 50% in time of my contract

SQLDatabasesCustomer SatisfactionSeleniumQuality AssuranceWatir+4

Evoco inc.

2 roles

Business Systems Analyst

Jan 2008 – Dec 2012 · 4 yrs 11 mos · Calgary, Canada Area · On-site

Led business analysis and implementation for Fortune 500 clients (Walmart, Home Depot, Luxottica, Jack in the Box).
Delivered 20+ full-cycle software implementations, including configuration, reporting, and support transition.
Developed complex reporting solutions using SQL and SSRS, increasing operational visibility for construction and retail programs.
Mentored support staff and improved ticket resolution time by 30% through technical training and documentation.

Data CleaningProject ManagementSQLVisual StudioDatabasesJIRA+22

Client Support Team Lead

Jan 2005 – Jan 2008 · 3 yrs · Calgary, Canada Area · On-site

Managed support team of 7 in high-volume enterprise environments, maintaining 98% SLA compliance while handling 1000+ tickets/year.
Spearheaded key implementations (Bidding, Stormwater, Change Management, Invoicing) for Walmart.
Led operations for product configuration, reporting, and form creation
Launched internal intranet and external knowledge base, reducing support inquiries by 25%.

SQLVisual StudioDatabasesCustomer SatisfactionCoachingJavaScript+17

Rvo software inc.

Vice President / Co-Founder

May 2003 – Aug 2006 · 3 yrs 3 mos · Calgary, Canada Area · On-site

Co-founder of an entrepreneurial venture where, on recognizing a gap in the market, we capitalized on our education and experience to develop a custom software solution (Serve and Volley) for an emerging niche sport booking vertical.
Utilizing PHP and MySQL we developed, marketed, and sold the Serve and Volley product for The Glencoe Club to manage racquet sport and massage bookings and collect demographic statistics
Developed point of purchase systems on request from The Glencoe Club

DatabasesCustomer SatisfactionMySQLHTMLSalesSoftware Development+4