May 2021 – Mar 2023 · 1 yr 10 mos

Jul 2019 – May 2021 · 1 yr 10 mos

• Client relationship management, client retention, team performance and development, business execution, process strategy, generation of revenue and business growth by leading a team of Sales Managers and Senior Sales Managers assigned to different client partnerships. Account portfolio P&L managment to hit gross margin targets through successful delivery of Inside Sales, Customer Success, Revenue Retention, Sales Enablement and Channel Management.

Jan 2019 – Jun 2019 · 5 mos

• Second line management of sales teams, leading and designing Sales Plays within HPS, developing sales leaders, responsible for revenue and margin targets with accurate forecasting.

Jan 2017 – Dec 2018 · 1 yr 11 mos

• Customer Success ownernership
• Sales and Pipeline Management, Forecasting
• Business Partner Responsiveness
• Strategic Coaching
• People Management

Feb 2016 – Dec 2016 · 10 mos

• Managing all staff activities via different communication channels while ensuring that all set of objectives and targets are achieved in accordance to the company's procedures, goals and KPI indicators.
• Managing and controlling all teams regardless of their technical support language, including TL, SM and QA.
• Monitoring and ensuring that all tasks defined will be performed according to given SLA, subject to constrains and limitations which are known and agreed upon by the management/licensee/s.
• Reporting and escalating to management/head office on all traffic activities and work-force issues including reports and feedback.
• Performing workforce planning and recruiting process.
• Proactively developing and improving customer service level in accordance to management's
• requirements.

Jul 2013 – Feb 2016 · 2 yrs 7 mos

• Organizing the work process in the most effective way in a healthy environment.
• Providing the teams with a vision of the project objectives, setting SMART individual targets on monthly basis, preparing and analyzing monthly team schedules and manpower strength.
• Constantly checking the targets and results achievement and if necessary correcting tasks and
• workload distribution of each team/team member.
• Improving sales and soft skills of the Sales reps.
• Motivating and inspiring team members.
• Recognizing and celebrating team and team members accomplishments and exceptional
• performance.
• Encouraging creativity, risk-taking and constant improvement.
• Providing guidance to the teams based on management directions, constantly providing feedback in
• timely manner.

Sep 2011 – Jul 2013 · 1 yr 10 mos

Jul 2009 – Sep 2011 · 2 yrs 2 mos