Dec 2019 – Nov 2021 · 1 yr 11 mos · Pune, Maharashtra, India

• 3rd Party SMS and System Integration with SFMC
• Architecture design for multiple clients for SFMC
• End to End SFMC Implementation
• End to End Journey and Campaign Creation
• End to End Client Pitching Activities

Oct 2018 – Dec 2019 · 1 yr 2 mos · Pune Area, India

• Knowledge of Integrating SFMC to Sales Cloud.
• Create Objects, records, fields, building relationship between objects.
• Involved in End to End Email Deployment Campaign and Email Development Campaign.
• Embedding AMPScripts codes in CloudPages and Email Templates.
• Knowledge of migrating objects and data between BU’s and across different Enterprise level.
• Set up, maintain and optimize Email Marketing Campaign utilizing Salesforce Marketing Cloud, building Marketing Campaign, developing Customer journey.
• Integrating Pardot with Sales Cloud.

Jul 2017 – Oct 2018 · 1 yr 3 mos · Pune Area, India

• Success Engineer (MCS) .
• Salesforce Marketing Cloud-Mission Critical Success-Tier 2.
• Creating Journey through Journey Builder
• Part of Tier 2 team in MCS (Mission Critical Success) Salesforce Marketing Cloud Team.
• Providing solution on Tools like Email Studio, Automation Studio, Journey Builder.
• Drilling down problems with Automation, email send, triggered send using tools like Applog and Job Explorer and providing solution to it.
• Helping clients on managing their data and campaign set up in Automation or in Journey Builder.
• Monitoring their Email jobs Mass Sends.
• Hands-on experience on Email Studio.
• Deal with Subscriber list, Data Extension, List.
• Knowledge of triggered send, Automation studio.
• Constantly meeting the SLA’s defined for each client.
• Follow escalation matrix if application bug found during operations.
• Troubleshooting on the cases logged by the client in Salesforce Marketing Cloud MCS.
• Designated support team: Highly experienced designated engineers who deeply understand customers’ implementation and deliver the fastest issue response times
• Proactive monitoring: Proactively monitors customers’ Marketing Cloud implementation, helping prevent issues before they disrupt critical marketing processes
• Deployment monitoring: Deployment monitoring of email and message sends, and performance of critical messaging activity

Nov 2015 – Jul 2017 · 1 yr 8 mos · Pune Area, India

• SFMC SUPPORT AT CLIENT SIDE i.e MSETCL(MAHARASHTRA STATE ELECTRICITY TRANSMISSION CO. LMT.)