Mohammad Ameen

Business Development Executive

London, United Kingdom8 yrs 2 mos experience

Key Highlights

5+ years in Quality Assurance within Trust & Safety.
Expert in process improvement and stakeholder collaboration.
Proficient in Microsoft Office Suite and content moderation.

Stackforce AI infers this person is a Quality Assurance Specialist in the Tech industry.

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Skills

Core Skills

Quality AssuranceProcess ImprovementStakeholder ManagementTraining & Development

Other Skills

Agile MethodologiesAgile Project ManagementAnalytical SkillsAnalyticsBusinessBusiness AnalysisBusiness ProcessBusiness Process ImprovementBusiness RequirementsCommunicationContent ModerationCross-Functional CollaborationCustomer Experience ManagementCustomer Relationship Management (CRM)Customer Satisfaction

About

Dedicated and detail-oriented Quality Assurance Specialist with 5+ years of experience in the Trust & Safety domain within a major tech company. Adept at ensuring high-performance standards, improving processes, and maintaining content quality across various projects. Proven track record of effectively collaborating with cross-functional teams, disseminating policy updates, and providing comprehensive training. Skilled in conducting root cause analyses, performing regular audits, and managing exposure to sensitive content. Demonstrates strong strategic thinking, problem-solving abilities, and a commitment to maintaining a safe online community. Proficient in Microsoft Office Suite and familiar with machine learning and content understanding, with excellent cross-cultural communication and presentation skills.

Experience

8 yrs 2 mos

Total Experience

2 yrs 2 mos

Average Tenure

1 yr 6 mos

Current Experience

Nhs england

Senior Bussiness Administrator

Dec 2024 – Present · 1 yr 6 mos · London Area, United Kingdom · Hybrid

Barclays

Quality Specialist

Aug 2023 – Oct 2024 · 1 yr 2 mos · London Area, United Kingdom · Hybrid

Gdk (german doner kebab)

Shift Supervisor

Jan 2022 – Jul 2023 · 1 yr 6 mos · London Area, United Kingdom · On-site

University of greenwich

MSc Student

Jan 2022 – Mar 2023 · 1 yr 2 mos · London, England, United Kingdom · On-site

Management of Business Information and Technology

Concentrix

Quality Lead

Aug 2017 – Dec 2021 · 4 yrs 4 mos · Hyderabad, Telangana, India · On-site

Performance Monitoring & Reporting:
Independently and collaboratively delivered high performance standards across multiple projects.
Conducted daily audits, analyzed errors, and provided detailed feedback to relevant teams.
Compiled and presented regular performance data reports to Subject Matter Experts (SMEs) and management.
Stakeholder Collaboration:
Facilitated regular calibration meetings to maintain and enhance knowledge and quality standards.
Worked closely with Policy Points of Contact (POC) to disseminate policy updates and ensure effective communication among stakeholders.
Process Improvement:
Identified and suggested process improvements to develop a best practice methodology for QA roles.
Conducted Root Cause Analysis (RCA) escalations and proactively delivered solutions to performance issues.
Training & Development:
Designed and implemented comprehensive training plans, developed onboarding training Standard Operating Procedures (SOPs), and supported legacy planning.
Participated in policy briefings to ensure alignment with local cultural, socio, geographical, and political conditions.
Content Moderation:
Performed regular queue moderation and participated in knowledge quizzes to maintain and enhance policy implementation skills.
Managed exposure to sensitive content including violence, pornography, and fake news with a commitment to maintaining platform safety.
Cross-Functional Collaboration:
Reported to and collaborated with a broad range of cross-functional (XFN) partners to identify project needs and navigate ambiguous situations.
Supported or backfilled temporary gaps in market support, ensuring continuous and efficient task delivery.
Technical Proficiency:
Utilized platforms such as TCS and Rock Appeal for task management and queue moderation.
Demonstrated proficiency in Microsoft Office Suite (PPT, Excel, Word) for reporting and presentation purposes.

Performance Monitoring & ReportingStakeholder CollaborationProcess ImprovementTraining & DevelopmentContent ModerationCross-Functional Collaboration+2