Sep 2021 – Jul 2022 · 10 mos · Bengaluru, Karnataka, India · Remote

• Closely working with the Coach Operations, Clinical Operations, and various other Business Ops Teams at Twin Health (pioneer of a precision health platform, used by doctors to normalize blood sugar, stop medicines, and safely reverse diabetes and chronic diseases) to provide data-driven insights on business metrics like reversal, nutrition adherence, doctor consultations, etc.
• Built a daily tracking report to monitor incidents/issues reported by customers through coaches which helped various teams in identifying the RCA and reducing the SLA of these incidents/issues thereby improving customer experience.
• Built a monthly incentive pay structure for coach ops analyzing how coaches faired against business metrics like reversal, happy and healthy scores, and renewal rates.
• Built a sprint report for coach ops and clinical operations which focused on business metrics like nutrition adherence, action score, incident analysis, patient treatment, and symptom analysis by having proper visibility to stakeholders and SLT which helped various teams in providing actions, resolutions and understanding the RCA.
• Executing statistical analysis using MySQL queries, Redash, and Advanced Excel for analyzing data sets across various BUs.
• Jointly collaborating with the Global Business Intelligence team in building end-to-end Tableau and Redash dashboards for enhancing productivity and providing real-time visibility to the stakeholders.

Apr 2019 – Dec 2020 · 1 yr 8 mos · On-site

• Providing data analysis, data visualisation, data validation and secondary market research for leading media and entertainment companies around the world. Our expertise is valued by major Hollywood Studios including Walt Disney Studios, Marvel Studios, Universal Pictures, and Sony Pictures. Various tools used include MySQL using Navicat, RStudio, Tableau, Advanced Excel, and MS Powerpoint.
• Key duties included:
• Managing teams of 10-20 analysts across multiple time zones around the world.
• Carried out projects and led a team to create informative trailer and film launch reports for Hollywood studios.
• Daily Social Media and Editorial reporting for leading brands' live campaigns
• Analysed and assisted in Developing campaign reports through data assessment and quality analysis with the support of first and third-party tools
• Carried out brand presence and analysis across social channels, blogs, and forums in order to deliver brand insights and track performance.
• Carried out projects in the Spanish, German, French, Italian, Korean, Portuguese, and English markets in more than 10 countries.
• Carried out brand presence projects across social channels, blogs, and forums and deliver brand insights, and track performance reports.

Apr 2017 – Apr 2019 · 2 yrs · On-site

• Working with the extracted Twitter and Facebook data and using it for sentiment and category analysis.
• Employing a variety of research techniques to understand and analyze online and social data.
• Provide insight into relevant online conversations and voices in those conversations.
• Collecting both consumer and editorial insights for the QA team.