May 2024 – Nov 2024 · 6 mos · Mumbai, Maharashtra, India · Hybrid

• Streamlining the Talent Acquisition with adoption of an in-house Applicant Tracking System
• Building a business-enabling organization structure for HR

Sep 2022 – Apr 2024 · 1 yr 7 mos · Mumbai, Maharashtra, India · On-site

• Leading the setup of the Resource Management (RM) function from ground up, consolidating the RM team into a centralized function.
• Successfully setting up demand-supply processes across the organisation. Provided actionable insights around bench redeployment and re-skilling based on demand signals.
• Collaborating with the Business Platforms team to develop an in-house tool for resource management.
• Building the Bench Dashboard on PowerBI giving access to stakeholders for their respective bench resources and insights, enhancing visibility and decision-making.

Apr 2014 – Aug 2022 · 8 yrs 4 mos

• Hiring – Training – Absorption (H-T-A): Streamlining the Recruitment Strategy with the focus on hiring the right people for the right job. Having the right training in place for new joiners. Ensuring their absorption is smooth in strengthening the business alignment.
• Rewards and Recognition (R & R): Driving a culture of Recognition through formulating the R and R framework and overseeing execution on a monthly/quarterly basis to make sure best of the best is rewarded for results and efforts.
• Employee Satisfaction and Pulse Surveys: being the single point owner of conducting Annual Employee Engagement Surveys and Pulse surveys. Right from designing the surveys on Qualtrics to delivering the insights to the leadership team to help enable change at various levels.
• Employee Engagement: reinforcing the need for a better manager-employee connect through Skip level meetings, Connect Sessions, Townhall meetings. Founded the Xperience Champions team to run various exciting employee engagement initiatives across the organization.
• Performance Measurement and Management: Driving a culture of timely and appropriate feedback working closely with Supervisors. Managing Performance Appraisal process with Normalization across the board
• Merger and Acquisition: Leading the people initiatives/activities linked to the acquisition and integration of entities. This transition involved rebadging of ~200+ employees and ensuring their seamless transition into the integrated entity.
• Transition and Integration: playing a pivotal role in putting together the business plan (from a people perspective) to establish the Merkle Shared Services within Ugam. This transition involved ramping-up a team of ~250 resources in a span of 6 months.
• Communication: Leading various employee communications through townhalls, working sessions, emails – ensured each stakeholder had the latest updates on people initiatives.

Jul 2011 – Mar 2014 · 2 yrs 8 mos

• Leading the Talent Acquisition function for lateral and campus hiring.
• Developing a 'Search Strategy' for the Market Research service line targeting niche markets for lateral hiring, conducted competitor mapping for people, and facilitated salary benchmarking.
• Negotiating salaries and benefits, enhancing overall compensation structures to align with industry standards.
• Serving as a Functional Consultant (Recruitment) for implementing the Applicant Tracking System (Hirecraft), streamlining the overall recruitment process.

Sep 2006 – Sep 2007 · 1 yr

• Handling end-to-end recruitment processes across levels and service lines.
• Conducting competitive intelligence across competitors and prepared MIS reports for recruitment planning and control.
• Providing training in Process and Excel for new joiners in the team.

Sep 2007 – Jul 2011 · 3 yrs 10 mos · On-site

• Initially joined as a Recruitment Manager and later led the HR function with a 5-member team.
• Streamlining the employee database management and set-up process for regular (on-demand) reporting on employee data.
• Executing and supervising the recruitment and selection processes; formulated and ensured adherence to HR policies.
• Managing Employee Grievances and Employee Engagement initiatives.
• Implementing a KRA-based Appraisal Model and designed an HR, Operations and Sales Matrix (MIS) for senior management control.

Apr 2006 – Sep 2006 · 5 mos · Mumbai Area, India

• Self Start-up recruitment firm for IT, ITES & Banking sectors.

Sep 2003 – Oct 2005 · 2 yrs 1 mo

• Serving as a single point of contact for sub-contract resource requirements.
• Managing recruitment vendors and their contracts; handled joining and exit formalities for sub-contractors.
• Maintaining a sub-contractor database using PeopleSoft HRMS and prepared utilization forecasts for Operations on a weekly basis.