Mohan Kumar p

Operations Associate

Bengaluru, Karnataka, India4 yrs 3 mos experience

Key Highlights

Proven expertise in customer support and management.
Strong background in site engineering and project coordination.
Skilled in process improvement and technical support.

Stackforce AI infers this person is a Customer Support and Site Engineering professional with a focus on process improvement.

Contact

Skills

Core Skills

Customer SupportSupport Management

Other Skills

AutoCADMicrosoft ExcelMicrosoft OutlookCustomer ExperienceCorporate Social ResponsibilityCustomer Service ManagementSite PlanningTechnical SupportSite ConsolidationHindiTelegram (Software)Follow-on OfferingsEnglishCustomer Relationship Management (CRM)Kannada

About

Manage day-to-day site activities.Coordinate with Senior Management and plan accordingly in the completion of site activities to meet the deadlines. Read and understand the provided approved drawings and execute the same on-site.

Experience

4 yrs 3 mos

Total Experience

1 yr 6 mos

Average Tenure

2 mos

Current Experience

Walmart

Senior resolution coordinator

Mar 2026 – Present · 2 mos · Bengaluru · On-site

Libra management service pvt ltd

Customer Support Executive

Jun 2025 – Mar 2026 · 9 mos · Bangalore Urban district · On-site

Identified process improvement opportunities within customer service department. Tracked and resolved customer complaints through diligent follow-up. Conducted follow-up calls to address inquiries and order status. Delivered technical support to resolve complex issues effectively. Provided prompt, courteous service via phone, email, and social media platforms (Whatsapp, Telegram & X).

AutoCADMicrosoft ExcelCustomer SupportSupport Management

Meru info solution

Customer Support Executive

Apr 2024 – May 2025 · 1 yr 1 mo · Bangalore Urban, Karnataka, India · On-site

Identified process improvement opportunities within customer service department. Tracked and resolved customer complaints through diligent follow-up. Conducted follow-up calls to address inquiries and order status. Delivered technical support to resolve complex issues effectively. Provided prompt, courteous service via phone, email, and social media platforms (Whatsapp, Telegram & X).

Support ManagementCustomer Support

New consolidated construction company(ncccl)

Site Engineer

Sep 2020 – Dec 2022 · 2 yrs 3 mos · Karnataka, India

New consolidated construction company ltd.

Site Engineer

Sep 2020 – Nov 2022 · 2 yrs 2 mos

Manage day-to-day site activities. Coordinate with senior management, and plan accordingly in the completion of site activities to meet the deadlines. Read and understand the provided, approved drawings, and execute the same on site.