Mohsin Malgundkar

CEO

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates3 yrs 8 mos experience

Most Likely To Switch

Key Highlights

Expert in IT infrastructure and technical support.
Proven track record in server management and troubleshooting.
Strong background in customer service and sales.

Stackforce AI infers this person is a skilled IT professional with expertise in infrastructure management and technical support.

Contact

mohsin.malgundkar@target.ae LinkedIn

Skills

Core Skills

Technical SupportNetworkingNetwork AdministrationSalesCustomer ServiceQuality AssuranceTest AutomationManual Testing

Other Skills

Active DirectoryAttention to DetailAvaya IP TelephonyB2CB2C MarketingBIOTIMEBilling ProcessBusiness-to-Business (B2B)Computer ScienceCreating access pointData EntryDefect Life CycleDefect ReportingDesktop SupportDocumentation

About

As an Information Technology Officer at Target Engineering Construction Co LLC, I focus on providing essential support for IT infrastructure, specializing in technical support and server management. I prioritize maintaining seamless operations and resolving hardware and software issues effectively to ensure the efficiency of our IT systems. With a Bachelor of Engineering in Information Technology from the University of Mumbai, I bring expertise in Networking, Technical Support, Server Management, Telecom & IT Infrastructure to my work. My dedication to leveraging technology drives my contributions to organizational growth and operational success.

Experience

3 yrs 8 mos

Total Experience

1 yr 2 mos

Average Tenure

1 yr 8 mos

Current Experience

Target engineering construction co llc

Information Technology Officer

Oct 2024 – Present · 1 yr 8 mos · Abu Dhabi Emirate, United Arab Emirates · On-site

As an IT Officer and L1/L2 Engineer, I provide critical support for IT infrastructure, ensuring smooth operations of hardware, software, servers, and user access. I manage IT service requests through ServiceNow, ensuring timely resolution.
Project: Hail & Gasha – Offshore
Locations: Offshore (DC01, DC04, DC06, HLE), Onshore (Ruwais, Abu Dhabi)
Key Responsibilities:
1. Technical Support: Provide L1 & L2 support for hardware, software, network, and user issues via remote and onsite assistance.
2. User Account Management: Administer Active Directory and Entra ID accounts—password resets, unlocks, migrations, and shared drive permissions.
3. Endpoint Security: Enforce security via Microsoft Intune, patching, and continuous monitoring.
4. VPN Support: Troubleshoot and support VPN connectivity for secure remote access.
5. IT Procurement: Coordinate vendor communication, raise purchase requests, obtain quotes, and track delivery.
6. Infrastructure & Cabling: Install and maintain data racks, UPS, network devices, structured cabling, fiber optic pulling, laying, termination, and testing; perform network patching and verify issues before escalation.
7. Network Device Administration: Monitor Cisco switches, access points, controllers, and Meraki firewalls; escalate issues as needed.
8. Office 365 & Communication: Configure Office 365, provision email accounts, and manage VoIP phones.
9. Peripheral Management: Install and maintain printers (SAFEQ), Biotime/biometric devices; coordinate consumables and maintenance.
10. Asset Management: Maintain IT asset records, device logs, and documentation for compliance.
11. Server Support: Collaborate with server teams to monitor health, assist with backups, and resolve connectivity or performance issues.

Technical SupportNetworkingTroubleshootingFiber OpticsServer AdministrationActive Directory+6

Samsung c&t corporation

IT Admin Cum IT Technician

Oct 2023 – Oct 2024 · 1 yr · Al Mirfa, Abu Dhabi Emirate, United Arab Emirates · On-site

As an IT Technician, I supported various HVDC project sites for Project Lightning, collaborating with ADNOC officials to ensure seamless IT operations and support.
Key Project Locations:
1. Mirfa - Onshore: Provided IT support and troubleshooting services.
2. Shuweihat - Ruwais - Onshore: Managed systems administration and network connectivity.
3. Das Island - Offshore: Ensured technical support for communications and equipment.
4. AGI Island - Offshore: Facilitated IT service delivery and problem resolution.
Role & Responsibilities:
1. Desktop Support & Help Desk Support: Provided technical assistance and troubleshooting.
2. System Administration & IT Support: Managed system performance and user support.
3. Network Administration: Expertise in DNS, DHCP, and TCP/IP protocols.
4. Documentation & Office Administration: Ensured proper record-keeping and efficient office operations.
5. Interpersonal Communication & Team Collaboration: Fostered strong relationships within multidisciplinary teams.
6. Telecommunications & Fiber Optics: Knowledge of advanced communication technologies.
7. BIOTIME & RFID Systems: Worked with biometric and identification technologies.
I leveraged my technical expertise to enhance operational efficiency across multiple project sites.

Desktop SupportSystem AdministrationTroubleshootingTechnical SupportHelp Desk SupportService Delivery+22

Qanawat connect solutions llc

Key Account Specialist

Sep 2022 – Sep 2023 · 1 yr · Dubai, United Arab Emirates

Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition
Acquiring a thorough understanding of key
customer needs and requirements Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
Assisting in generating potential leads.
Ensure the correct products and services are
delivered to customers in a timely manner Serve as the link of communication between key customers and internal teams
Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Play an integral part in generating new sales that will turn into long-lasting relationships