Mar 2021 – Aug 2021 · 5 mos

• Worked as a Data science intern for 6 months in different data science projects solutions for regression, binary classification, multi-class classification, multi-label classification and NLP problems.

Jul 2020 – Sep 2020 · 2 mos · remote

• I was part of the development team for an AI project where we created a web-based AutoML system for classification and regression problems.
• The project was developed in python with Flask framework.
• I was part of the team that created the data pipeline for the AutoML system.
• I also created a module for the classification model for the AutoML system using RandomForestClassifier with hyperparameter tuning to optimize the model.

May 2019 – May 2022 · 3 yrs · Chennai

• Worked closely with the product manager and product owner to define priorities, shape backlog strategy, and drive execution, ensuring on-time delivery of an innovative EdTech product and its mobile version used by over 30,000+ learners across 5 countries..
• Orchestrated coordination between development, QA, and stakeholders across 4 distributed teams, resolving over 95% of critical blockers within 3 days, improving sprint velocity by 18%.
• Transformed digital marketing efforts by launching personalized website experiences, eliminating a $10K/month vendor dependency, and increasing user engagement by 2.5×, measured through CTR and time-on-site growth.
• Served as strategic bridge for solution architects, enabling seamless integration between SAP Hybris and Shopify across 12+ internal sub-businesses for the client, shortening onboarding time by 40% and accelerating time-to-value..
• Spearheaded cross-functional alignment between product and engineering, scaling platform capabilities that led to a 60% increase in client adoption.

Mar 2011 – May 2019 · 8 yrs 2 mos · Chennai Area, India

• Progressed from Setup Configuration Specialist to Lead Analyst over seven years, taking ownership of end-to-end US pension defined benefit administration and driving strategic enhancements in client systems.
• Became the go-to expert for client-centric system customization, delivering 25+ tailored implementations that improved compliance accuracy by 35%, reduced SLA violations by 40%, and enabled seamless benefit disbursement for over 100,000 plan participants.
• Spearheaded multiple strategic M&A initiatives, overseeing onboarding for 15,000+ employees and developing reusable integration playbooks that cut onboarding time by 30% and post-acquisition friction by 45%.
• Led cross-functional teams as Lead System Analyst and Lead Analyst, defining best practices, implementing standardization frameworks that reduced manual errors by 50%, improved audit readiness, and elevated customer satisfaction scores to 95%+ consistently.
• Championed innovation in delivery execution, proactively identifying system gaps and implementing high-impact solutions that reinforced client trust and positioned the company as a leader in pension administration services.