Murtaza Adamjee — Co-Founder

With over 10 years of experience in B2B SaaS customer success management, I am a passionate and driven leader who strives to deliver value and satisfaction to my clients. My core competencies include value selling, retention, and growth, and scaling high-performing customer success organizations while developing and implementing organization-wide customer experience programs. I also have excellent problem-solving and communication skills, which help me build trust and rapport with customers, partners, and stakeholders at all levels. I hold an MBA from the DeGroote School of Business and a CCSM Level 1 certification from SuccessHACKER. I am also a member of Pavilion, a private, invitation-only organization for top sales, CS, marketing, and operations leaders and executives worldwide. I value customer-centricity, integrity, empathy, service, learning, and resourcefulness, and I am always looking for new ways to improve myself. AWARDS AND RECOGNITION CMiC Outstanding Contribution Nomination (2020) Fleet Complete Customer Hero Award (2018) Joist Level-Up Award (2015)

Stackforce AI infers this person is a SaaS customer success leader with extensive experience in B2B environments.

Location: Richmond Hill, Ontario, Canada

Experience: 14 yrs 1 mo

Skills

Product Strategy
Go-to-market Strategy
Customer Experience
Business Development
Customer Engagement
Team Management

Career Highlights

Over 10 years in B2B SaaS customer success management.
Founder of CueBoard, enhancing virtual conversation confidence.
Recognized with multiple awards for customer success excellence.

Work Experience

Kaizen Gaming

Sr. Key Account Manager (9 mos)

CueBoard

Founder (10 mos)

ValueStudio Inc.

Co-Founder (1 yr 3 mos)

Testimonial Hero

Fractional Vice President of Customer Success (Contract) (2 mos)

SmartBuild Construction Solutions

Director of Revenue Growth (2 yrs 11 mos)

CMiC

Director of Customer Success (6 mos)

Senior Manager, Customer Success (1 yr 10 mos)

Pavilion

Associate Member (5 yrs 9 mos)

Tread

Manager, Customer Success (Contract) (5 mos)

Fleet Complete

Global Manager, Customer Success (10 mos)

Team Lead, Dispatch & Service Delivery (1 yr 5 mos)

Joist

Team Lead, Customer Success (9 mos)

Account Representative - San Jose (3 mos)

JOEY Restaurant Group

Night Manager (2 yrs 5 mos)

Rogers Communications

Inside Sales Representative (1 yr)

Women's Post Media

Editor (1 yr 3 mos)

Education

Master of Business Administration (M.B.A.) at McMaster University

Honours Bachelor of Science at McMaster University

Rotman Management Development Program at University of Toronto - Rotman School of Management

Murtaza Adamjee

Co-Founder

Richmond Hill, Ontario, Canada14 yrs 1 mo experience

Highly Stable

Key Highlights

Over 10 years in B2B SaaS customer success management.
Founder of CueBoard, enhancing virtual conversation confidence.
Recognized with multiple awards for customer success excellence.

Stackforce AI infers this person is a SaaS customer success leader with extensive experience in B2B environments.

Contact

Skills

Core Skills

Product StrategyGo-to-market StrategyCustomer ExperienceBusiness DevelopmentCustomer EngagementTeam Management

Other Skills

Customer ResearchFundraisingEarly-Stage StartupsCross-SellingClient RelationsCustomer RetentionOperationsNegotiationStrategyRelationship DevelopmentBusiness StrategyCustomer Relationship Management (CRM)Client ServicesGoal SettingOperational Efficiency

About

Experience

14 yrs 1 mo

Total Experience

2 yrs 2 mos

Average Tenure

Current Experience

Kaizen gaming

Sr. Key Account Manager

Jul 2025 – Present · 9 mos · Toronto, Ontario, Canada · Remote

Kaizen Gaming is one of the biggest and fastest growing GameTech companies in the world. With a focus on Technology and People we aim to continually improve our products and services to provide the best and most trusted online gaming experience to our customers around the world.

Cueboard

Founder

Jun 2025 – Present · 10 mos · Toronto, Ontario, Canada · Remote

CueBoard helps people feel confident and in control during high-stakes virtual conversations by surfacing their own prep in real time.
We're starting with job seekers, but the long-term vision is bigger: to build the operating system for all professional conversations.
Right now, we’re:
→ Live with a v1 prototype
→ Gathering early user feedback
→ Preparing for pre-seed investor conversations

Product StrategyGo-to-Market StrategyCustomer ResearchFundraisingEarly-Stage Startups

Valuestudio inc.

Co-Founder

Jan 2025 – Present · 1 yr 3 mos · Toronto, Ontario, Canada · Remote

Fractional Customer + Product Success.

Testimonial hero

Fractional Vice President of Customer Success (Contract)

Jan 2023 – Mar 2023 · 2 mos · Toronto, Ontario, Canada

We help B2B revenue teams close deals 40% faster with customer video content for your entire funnel.

Customer EngagementClient ServicesCustomer ExperienceClient RelationsCustomer RetentionNegotiation+4

Smartbuild construction solutions

Director of Revenue Growth

Jan 2022 – Dec 2024 · 2 yrs 11 mos · Toronto, Ontario, Canada

Incorporating over 20 years of construction project management experience, SMARTBUILD is a workflow management tool specifically designed for the construction industry.

Team ManagementCross-SellingCustomer ExperienceClient RelationsCustomer RetentionBusiness Development+6

Cmic

2 roles

Director of Customer Success

Promoted

Jun 2021 – Dec 2021 · 6 mos

Team ManagementCross-SellingClient ServicesCustomer ExperienceGoal SettingClient Relations+5

Senior Manager, Customer Success

Jul 2019 – May 2021 · 1 yr 10 mos

CMiC is the leading provider of complete, integrated, and advanced enterprise-level software solutions designed exclusively for the construction industry. CMiC software integrates all departments and functions in a single, scalable database, allowing information to be transmitted across the enterprise and eliminating the need for duplicate data entry.
Our clients encompass 25% of ENR’s Top 100 contractors and to date, 6% of US general building construction dollars run through CMiC software.

Cross-SellingClient Relations

Pavilion

Associate Member

Dec 2019 – Sep 2025 · 5 yrs 9 mos · Toronto, Canada Area

The Revenue Collective is a private, invitation-only organization exclusively for top sales, marketing, and operations leaders and executives worldwide.

Tread

Manager, Customer Success (Contract)

Jan 2019 – Jun 2019 · 5 mos · Toronto, Canada Area

Tread is a platform for managing construction equipment services. We help construction companies and fleets generate data-driven improvements with their equipment usage.
Creative Destruction Lab and Techstars Toronto alumni.

Goal SettingRelationship DevelopmentCustomer Relationship Management (CRM)

Fleet complete

2 roles

Global Manager, Customer Success

Feb 2018 – Dec 2018 · 10 mos

Team ManagementOperational EfficiencyClient RelationsOperationsCustomer Relationship Management (CRM)

Team Lead, Dispatch & Service Delivery

Sep 2016 – Feb 2018 · 1 yr 5 mos

Fleet Complete is a leading global provider of IoT solutions in the connected commercial vehicle space. We help over 30,000 customers worldwide be more successful in their business, bringing a tailored approach to their fleet, asset and mobile workforce management needs.

Team Management

Joist

2 roles

Team Lead, Customer Success

Nov 2015 – Aug 2016 · 9 mos

Tasked with founding a new role in the Joist marketplace: Customer Success Manager (CSM). This role was responsible for serving as liaison between homeowners and contractors. Responsibilities included hiring and leading a team of ten direct reports, training, mapping all customer-facing processes, writing the CSM playbook and implementing reporting to manage team to key metrics.

Account Representative - San Jose

Aug 2015 – Nov 2015 · 3 mos

At Joist, we have a simple mission: make contractors heroes. Joist provides a mobile and web application for small business contractors to estimate, invoice, record and process payments, and manage projects from anywhere. We have offices in Toronto and San Francisco, but more importantly, we’re helping nearly 500k contractors across North America, the UK and Australia.

Team ManagementClient RelationsNegotiation