Jun 2021 – Mar 2022 · 9 mos

• Microsoft Services Business Operations (SBO), our goal is to power One Services through a common operating model that simplifies and improves customer and employee experiences. As the BPM, Sales Lead to Order, I design capabilities to realize business outcomes and mature end-to-end customer experiences.

Nov 2014 – Jun 2021 · 6 yrs 7 mos

• Created roadmap for product portfolio. Evaluated new business opportunities and built revenue projections. Upgraded internal tools to streamline deployments.
• Increased engineering team’s velocity by establishing key focus areas, clear priorities and eliminating distractions.
• Managed technical architecture of key products that drove 30% boost in revenue by reducing manual efforts.
• Collaborated with World-wide teams (Partner Operations, Business Managers, Launch Managers) for the launch of new product into the market for the best output.
• Conducted reviews with CELA, ANTI-PIRACY, ACCESSIBILITY teams.
• Provided guidance on usage of Accessibility tools during initial product development process across VL apps as per company guidelines.
• Manage and coach a team of program managers, helping them grow their skills, increase productivity.
• Hiring and retaining best talent.

Jun 2012 – Oct 2014 · 2 yrs 4 mos

• Contribute to release planning and product delivery.
• Independently manage a team accountable for engineering secure, scalable and reliable technology solutions.
• Own end-to-end feature delivery (Development and Testing), understand the business drivers of each feature, balance the needs of the business, and needs of internal, external stakeholders and customers.
• Coordinate with Program Management and support staff to diagnose and resolve bugs.
• Guide increased stability in product releases by fixing bugs, improving tests, and ensuring that documentation is accurate, comprehensive, and easily understood.
• Understanding end-to-end architecture and the big picture; ability to provide scope and solution approach to business problems.
• Record of accurate scoping and assessment of requirements that results in precise project plans.
• Communicate effectively within the team and with all stakeholders by providing high quality visibility into planned and actual deliverables.
• Accountable for all architectural, technical, functional, performance, and operational aspects of the team's areas of responsibility.
• Ensure product quality through effective monitoring of quality trends, test automation, defect tracking and root cause analysis.
• Reviews environment build deployments, release notes.
• Host weekly Release meetings, publish minutes, and manage action items. Drive and own the successful completion of commits and milestone reviews.
• Work closely with remote teams, including engineering, product management and customer support during all phases of the development lifecycle.
• Hands-on experience performing application penetration and security assessment with tools such as: Fortify.

May 2011 – May 2012 · 1 yr

Apr 2009 – Apr 2011 · 2 yrs

Oct 2007 – Mar 2009 · 1 yr 5 mos