N

N Saurabh Kumar

Product Manager

Chennai, Tamil Nadu, India6 yrs 8 mos experience
Highly Stable

Key Highlights

  • Successfully implemented self-serve model at Yellow.ai.
  • Led digital interventions for Autism therapy enhancements.
  • Managed over 30 SMB/Enterprise projects simultaneously.
Stackforce AI infers this person is a Product Manager with expertise in SaaS and Healthcare industries.

Contact

Skills

Core Skills

Product ManagementProject Management

Other Skills

Amazon Web Services (AWS)Brand AwarenessBusiness DevelopmentBusiness Process ImprovementBusiness StrategyC (Programming Language)C++Cloud ComputingCustomer ServiceDesign ThinkingElectronicsEnglishEntrepreneurshipFast-Moving Consumer Goods (FMCG)Food & Beverage

Experience

6 yrs 8 mos
Total Experience
2 yrs 6 mos
Average Tenure
1 yr 7 mos
Current Experience

Lyzr ai

Product Manager

Nov 2024Present · 1 yr 7 mos

Yellow.ai

2 roles

Product Specialist

Promoted

Aug 2022Oct 2024 · 2 yrs 2 mos

  • Part of the first team to set up and work on PLG motion at yellow.ai.
  • Ideated and implemented customer feedback, gaps, and feature requests to the respective individual product teams.
  • Currently handling self-serve model at Yellow.ai
  • Have laid the foundation and executed the self-serve model at yellow.ai
  • Have unlocked~500k USD ARR/business and provide support for over 130+ self-serve projects at yellow.ai
  • Oversee and handle self-serve projects throughout the project lifecycle. From Onboarding -> Consulting -> Execution -> Go Live -> Post implementation support.
  • I closely work with our product teams to implement the current customer issues/gaps/feedback and opportunity areas based on region, ARR, and industry of clientele.
Product Management

Business Analyst

May 2021Aug 2022 · 1 yr 3 mos

  • Responsible for coordinating, defining, and managing over 30 SMB/Enterprise projects across business(8-10 at any given point of time).
  • Frequent collaboration with the Project delivery team, Developers, PMs, Adoption and Engineering teams.
  • Provide expertise on Brands' implementation by understanding their business goals and priorities
  • Analyse Customer Pain points and connect proactively with the Product team on features, product roadmap changes, etc.,
  • Assist customers on technical issues and hurdles on an Ad-Hoc basis.
  • Onboarding of new accounts, analyzing clients' requirements and suggesting enhancements(based on the target audience, user personas, industries, etc.,) for chatbots across different channels(WhatsApp, Instagram, Facebook, Twitter, GBM, etc.,).
  • Understand and document how the customer interacts with the platform, create project documentation(BRD, flow charts, use case story), and training materials for clients.
Project Management

Digital impact square, tcs foundation

Innovator

Jan 2019Sep 2020 · 1 yr 8 mos · Nashik, Maharashtra, India

  • Worked on “Digital Interventions to enhance Therapies for Autism.”
  • Conducted extensive Primary and Secondary research to get into the depths of Autism.
  • Applied Design Thinking Strategies to identify Stakeholder pain points, identify User Personas and work on an MVP.
  • Performed Market Research to understand the issues being addressed by competitors in the field of therapies for Autism.
  • Ideated and performed A/B testing at multiple Therapy Centres with self-developed MVP solutions(Physical and Digital).
  • Conducted a successful 3 month Pilot with Therapy Centres and Special Schools(Symbiosis International School).
  • Won the “Best Challenge Understanding and Immersion” award for the year 2019.
Project ManagementProduct Management

Indus towers limited

Summer Intern

Nov 2016Nov 2016 · 0 mo · Chennai Area, India

  • Silent participation in Vodafone 3G-4G conversion project.
  • Had live experience of the team operating in an emergency situation at the time of 'VARDAH CYCLONE'.

Currents technology retail india limited

Summer Intern

Jun 2015Jun 2015 · 0 mo · Chennai Area, India

  • Studied the walk-in customer behavior(bucketed them under different Customer Personas), and sales team interaction i.e., product demo and sales closure.
  • Observed and documented how a consumer electronics retail store does business and increase revenue.
  • Presented strategies to ramp up Product and Accessory sales.
  • Strategies were considered and implemented by the Management of Currents Retail Store

Education

SRM IST Chennai

Bachelor of Technology - BTech

Jan 2015Jan 2019

The PSBB Millennium School

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