Aug 2022 – Oct 2024 · 2 yrs 2 mos

• Part of the first team to set up and work on PLG motion at yellow.ai.
• Ideated and implemented customer feedback, gaps, and feature requests to the respective individual product teams.
• Currently handling self-serve model at Yellow.ai
• Have laid the foundation and executed the self-serve model at yellow.ai
• Have unlocked~500k USD ARR/business and provide support for over 130+ self-serve projects at yellow.ai
• Oversee and handle self-serve projects throughout the project lifecycle. From Onboarding -> Consulting -> Execution -> Go Live -> Post implementation support.
• I closely work with our product teams to implement the current customer issues/gaps/feedback and opportunity areas based on region, ARR, and industry of clientele.

May 2021 – Aug 2022 · 1 yr 3 mos

• Responsible for coordinating, defining, and managing over 30 SMB/Enterprise projects across business(8-10 at any given point of time).
• Frequent collaboration with the Project delivery team, Developers, PMs, Adoption and Engineering teams.
• Provide expertise on Brands' implementation by understanding their business goals and priorities
• Analyse Customer Pain points and connect proactively with the Product team on features, product roadmap changes, etc.,
• Assist customers on technical issues and hurdles on an Ad-Hoc basis.
• Onboarding of new accounts, analyzing clients' requirements and suggesting enhancements(based on the target audience, user personas, industries, etc.,) for chatbots across different channels(WhatsApp, Instagram, Facebook, Twitter, GBM, etc.,).
• Understand and document how the customer interacts with the platform, create project documentation(BRD, flow charts, use case story), and training materials for clients.

Jan 2019 – Sep 2020 · 1 yr 8 mos · Nashik, Maharashtra, India

• Worked on “Digital Interventions to enhance Therapies for Autism.”
• Conducted extensive Primary and Secondary research to get into the depths of Autism.
• Applied Design Thinking Strategies to identify Stakeholder pain points, identify User Personas and work on an MVP.
• Performed Market Research to understand the issues being addressed by competitors in the field of therapies for Autism.
• Ideated and performed A/B testing at multiple Therapy Centres with self-developed MVP solutions(Physical and Digital).
• Conducted a successful 3 month Pilot with Therapy Centres and Special Schools(Symbiosis International School).
• Won the “Best Challenge Understanding and Immersion” award for the year 2019.

Nov 2016 – Nov 2016 · 0 mo · Chennai Area, India

• Silent participation in Vodafone 3G-4G conversion project.
• Had live experience of the team operating in an emergency situation at the time of 'VARDAH CYCLONE'.

Jun 2015 – Jun 2015 · 0 mo · Chennai Area, India

• Studied the walk-in customer behavior(bucketed them under different Customer Personas), and sales team interaction i.e., product demo and sales closure.
• Observed and documented how a consumer electronics retail store does business and increase revenue.
• Presented strategies to ramp up Product and Accessory sales.
• Strategies were considered and implemented by the Management of Currents Retail Store