Sep 2025 – Present · 8 mos

• Serve as the sole Senior UX Designer on the team, leading end-to-end design for an internal web application that automates and streamlines the company’s hybrid fiber coaxial cable infrastructure update process, improving efficiency for engineering and field operations teams.
• Build and maintain a scalable design system while creating responsive wireframes, high-fidelity Figma prototypes, and journey maps that translate complex infrastructure data into intuitive, user-friendly interfaces aligned with business and technical goals.
• Collaborate closely with business analysts, developers, and product owners to test and refine user flows, applying usability and accessibility best practices to reduce operational friction.

Jul 2024 – Jun 2025 · 11 mos

• Directed the end-to-end design of Wager Casino’s crypto-native sportsbook and casino platform, including flows for onboarding, wallet transactions, gameplay, and a Netflix-style thumbs up/down post-game review. Collaborated with betting experts to refine UX through usability testing, helping drive early traction and investor interest.
• Built and scaled a robust design system based on Tailwind UI to maintain visual and UX consistency, while managing a junior designer and collaborating daily with external dev teams, marketing agencies, and stakeholders. The innovative UX Sportsbar concept, soon to be patented, attracted significant global buzz and positioned the brand as a serious contender in the crypto gaming space.
• Designed the company logo and brand guidelines, and created investor pitch decks, strategic design collateral, social media content templates, and marketing banners. These efforts contributed to the securing of key advisors, expanding partnerships, and connecting UX strategy with business growth, all of which helped drive early traction and industry recognition.

Feb 2024 – Jan 2025 · 11 mos

• Provided strategic guidance to improve the AI curriculum for business executives, attending quarterly board meetings to ensure alignment with evolving industry trends and real-world applications.
• Used insights from the program to refine the SpectrumGPT project at Fortune 100 company, Spectrum, enhancing UX design and integrating AI-driven features to better meet user needs, in collaboration with internal teams.

Oct 2022 – Jun 2024 · 1 yr 8 mos

• Led UX design for Spectrum’s internal Operations Systems Integration (OSI) web platform, a 0 to 1 project that unified sales, engineering, and leadership workflows. Collaborated with Spectrum’s dedicated user research team to plan usability testing and provide prototypes, resulting in a 91.4% task success rate for the Sales Intake flow. For two weeks, stepped in as interim Scrum Master, leading sprint ceremonies, writing user stories, and coordinating closely with leadership and engineering.
• Designed the administrative experience for SpectrumGPT, including chatbot intake flows, LLM and prompt configuration, budgeting tools, and team access control. Worked closely with leadership, engineers, and data scientists to integrate the tool into internal workflows. As one of only two designers on the project, I focused on the admin interface while my counterpart handled the end-user chat experience.
• Delivered B2C product concepts for Security and Privacy Settings pages on the Spectrum Mobile app, creating beautiful and intuitive interfaces that increased user confidence and contributed to higher engagement with key privacy settings.
• Owned the design of Spectrum Studio Designer, a no-code visual website builder empowering non-technical stakeholders to create web apps. Defined the product vision, conducted user research, and built an intuitive interface integrated with Spectrum’s Kite Design System and React component library. Key features included drag-and-drop components, responsive previews, and streamlined code export.
• Redesigned Error Code Management System, Verbatim, used by 10,000+ stakeholders to manage customer error codes and provide technical support. Modernized the interface for faster, clearer workflows. Introduced contextual error screenshots, which enhanced issue resolution by providing visual context. Resulted in decrease in troubleshooting time and improvement in user satisfaction.

Feb 2022 – Oct 2022 · 8 mos

• Led end-to-end design from 0 to 1 for a multi-platform B2B and B2B2C software suite (mobile, desktop, web), showcasing Journey’s patented Zero Knowledge Network in action and contributing to the launch of three core products. Designs were validated through usability testing and real-world demos, driving user adoption and supporting successful partner onboarding.
• Expanded design contributions beyond core product interfaces, delivering marketing assets (banners, posters, conference stage visuals), internal office signage, and an AI/ML-based 3D facial scan verification concept for call center agents. Gained hands-on understanding of Journey’s Zero Knowledge Network encryption architecture to inform compliant, security-first design decisions aligned with patent requirements.
• Collaborated closely with executive leadership, working with the CEO, President, VP of Marketing, and Engineering Director to align business vision with product output. Mentored both design and development interns across multiple initiatives, providing guidance, feedback, and hands-on support while helping ship production-ready UIs.

Apr 2021 – Feb 2022 · 10 mos

• Led the redesign of a call center portal, streamlining operations for over 30 million members and improving how transportation, meal services, and home care were coordinated. This resulted in a more modern, efficient, and user-friendly experience for both staff and clients.
• Modernized the Universal Agent Guide (UAG), a responsive web app that provided ModivCare call center agents and account managers with a centralized, real-time source of truth for client eligibility, benefits, and services based on location and insurance plans.
• Spearheaded a UX overhaul of Trip Planner, a responsive web app for scheduling non-emergency medical transportation. Redesigned the experience to simplify setting pickup and drop-off points, appointment durations, and streamline bookings for both healthcare professionals and patients, resulting in a smoother, more efficient scheduling process.

Aug 2020 – Feb 2026 · 5 yrs 6 mos

• - Mentored and tutored 120+ students over 5+ years, providing daily feedback on exercises and assignments, ensuring understanding of UX/UI concepts, including native iOS and Android design. Earned an average student rating of 4.9/5 for guidance and support.

Oct 2019 – Mar 2021 · 1 yr 5 mos

• Led the design of a white-label rewards checking webpage, facilitating alignment among product owners from three credit unions to ensure the solution met each institution’s unique needs. Delivered a responsive layout highlighting reward levels, benefits, and customer progress, and authored a detailed functional requirements document for waterfall development.
• Redesigned the loan application experience within mobile banking apps using the Alkami design system, a widely used digital banking platform. Replaced paper-based forms with a modernized in-app flow, reducing processing time by 36%, lowering operational costs by 18%, and significantly improving customer satisfaction.
• Conducted user research and designed an internal Splunk dashboard for the development team to monitor server activity and errors, improving transparency and operational efficiency for engineers and managers. The tool streamlined troubleshooting, enhanced error detection, and accelerated issue resolution across development workflows.

Jun 2019 – Oct 2019 · 4 mos

• Redesigned the company’s public website, collaborating with the Chief of Staff, HR Director, and product owners from three credit union partners. Facilitated alignment among leadership and engineering teams, presented design concepts to C-suite executives, and incorporated feedback to ensure the final product met business and user needs.
• Led the redesign of OTS’s Human Resources Intranet on SharePoint, conducting user research, prototyping, and usability testing, resulting in a modernized, user-friendly platform for employees to access benefits, company events, and HR information. This led to an increase in employee engagement with HR content and improved employee satisfaction.
• Performed a competitor and gap analysis of marketing websites for three credit unions, delivering strategic recommendations to enhance digital presence. Key suggestions included featuring more human imagery, since the current sites lacked photos of people, and adding social proof through customer comments and reviews that highlighted satisfaction with services, facilities, and support. Also designed new marketing banners based on these insights.

Jan 2019 – Jun 2019 · 5 mos

• Played a key role in designing and developing idevops.io’s marketing website in collaboration with the founder and CEO, creating a visually engaging and user-friendly platform that clearly communicated the value of the DevOps BootCamp. These updates led to a 13% increase in conversion from visitors to enrolled students in the first quarter after launch.
• Improved the course platform’s usability and accessibility through UX design enhancements, front-end implementation, and feedback gathered from student interviews. Updates led to full WCAG compliance and boosted student satisfaction scores by 17%.