Naval Kishore

Operations Associate

Gurugram, Haryana, India3 yrs 10 mos experience

Key Highlights

Over 2 years of experience in SaaS and e-commerce.
Expert in data-driven decision making and user experience enhancement.
Proven track record of improving conversion rates through strategic initiatives.

Stackforce AI infers this person is a Product Operations Specialist in the SaaS and E-commerce sectors.

Contact

Skills

Core Skills

Data AnalysisStakeholder ManagementProduct ManagementUser Experience (ux)

Other Skills

A/B TestingAnalytic Problem SolvingAnalytical SkillsB2CBusiness AnalyticsCommunicationCompetitive AnalysisContinuous ImprovementCreative Problem SolvingCreativity and InnovationCritical ThinkingCustomer InsightData VisualizationData-driven Decision MakingE-commerce Optimization

About

Product Operations Associate with 2+ years of experience in SaaS and e-commerce industry, optimizing processes, enhancing user experiences, and delivering data-driven insights. Skilled in stakeholder management, cross-functional collaboration, and tools like Power BI, Excel, JIRA and SQL to drive business outcomes and streamline workflows.

Experience

3 yrs 10 mos

Total Experience

1 yr 4 mos

Average Tenure

1 yr 2 mos

Current Experience

Sun king

Product Operations Associate

Apr 2025 – Present · 1 yr 2 mos · Gurugram, Haryana, India

Parspec

Product Operations Associate

Jan 2024 – Jan 2025 · 1 yr · Bengaluru, Karnataka, India

Managed multiple data teams, to expand manufacture support for the company’s product discovery platform, prioritizing high-share manufacturers across key verticals that resulted in a 20% increase in user conversion.
Analyzed product usage and operational data, uncovering trends and providing actionable insights to stakeholders, contributing to datadriven product roadmap planning and execution.
Conducted comprehensive RCA to identify critical customer pain points, leading to targeted UX enhancements in the product discovery platform that boosted conversion rates by 15%.
Designed interactive dashboards to consolidate key operational metrics, improving decision-making speed and team productivity.
Developed and maintained detailed project documentation for onboarding, reducing time spent on clarifications and improving new user onboarding efficiency by 25%.

Data AnalysisStakeholder ManagementUser Experience (UX)Data VisualizationSQLProduct Road Mapping+1

Snapdeal

Senior Product Operations Analyst

May 2022 – Jan 2024 · 1 yr 8 mos · Gurugram, Haryana, India · On-site

Spearheaded the integration of Truecaller login on the app platform, improving login success rates by 20%.
Improved address fill rates by 10% and conversions by 2% through the implementation of Unicommerce for prefilled address suggestions.
Played a key role in redesigning the checkout process, contributing to a 30% reduction in cart abandonment and a 15% increase in successful transactions.
Supported the launch of Native Checkout, reducing load times by 25% and increasing conversions by 3%.
Partnered with cross-functional teams to conceptualize and launch the COD/Pay Online widget, boosting prepaid salience by 10% without impacting overall conversion rates.
Designed and executed A/B testing experiments, delivering actionable insights that improved checkout key user metrics by 15%.
Conducted competitor research to identify emerging trends and presented actionable insights to management, aiding in strategic decision-making.
Created comprehensive KT documentation and other technical documentation to streamline team onboarding and ensure operational continuity.
Led thorough testing of new product features and releases, followed by post-launch analysis to ensure seamless functionality and datadriven issue resolution.