Jul 2023 – Present · 2 yrs 11 mos · Bengaluru, Karnataka, India · On-site

• 🌍 International Communications (CPO / International Team)
• Collaborated across Mexico, Chile, and Canada markets to migrate 500+ communication events, ensuring a seamless customer journey.
• Contributed to design, documentation, and code reviews.
• Acted as both an individual contributor and a Scrum Master, balancing delivery and leadership responsibilities.
• ☁️ Azure Functions (Async Integration)
• Designed and developed an Azure Function microservice in Java to decouple Kafka triggers from dependent systems.
• Solved major challenges around asynchronous upstream triggers, leading to significant cost savings.
• Implemented robust error handling and retry mechanisms, increasing service success rate from 10% to 80% within 48 hours.
• 📨 SMS DMP Migration Script
• Built an optimized, multithreaded Java script to migrate 20 million+ live customer records from a legacy platform to a new vendor.
• Ensured the migration was seamless, efficient, and error-free, meeting strict timelines and reliability expectations.
• 🛠️ Automated Refactor & Upgrade Dashboard
• Developed an internal dashboard using cookie cutter templates integrated with OpenRewrite plugin.
• Enabled automated refactoring and migration of any Java repository, significantly reducing manual effort and development time.
• 📱 SMS Opt-In Optimization
• Contributed to the SMS Opt-In initiative by implementing complex middleware logic in Java.
• Enabled default opt-in for new customers and seamless opt-out for legacy users.
• Reduced calls per order from 10% to 7%, resulting in substantial cost savings and improved customer experience.
• 🤖 FAQ Bot using Generative AI (RAG Pipeline)
• Currently working on a GenAI-based FAQ Bot utilizing a Retrieval-Augmented Generation (RAG) pipeline.
• Designed to intelligently answer customer queries and guide users to the correct sections of the Walmart site, enhancing support efficiency.

Mar 2020 – Mar 2022 · 2 yrs · Bengaluru, Karnataka · Remote

• 📦 Business Feature Delivery for Walmart Canada (OG & GM Events)
• Successfully delivered new business features for Order Grocery (OG) and General Merchandise (GM) events.
• Enabled orchestration of customer communications via Email, SMS, and Push Notifications for Walmart Canada.
• Ensured on-time and stable delivery of live features in production.
• 📡 Multi-Channel Communication Logic & Consent Handling
• Designed and implemented flexible communication flows based on customer consent preferences.
• Enhanced multiple system components to dynamically route messages across Email, SMS, and Push, ensuring compliance with opt-in regulations.
• 🕒 Time Zone Management & Message Composition
• Developed complex logic on Javascript PAAS based solution to handle global time zones accurately in communication workflows.
• Designed and structured Email templates and SMS content on Javascript and Handlebar.js, ensuring clarity, localization, and compliance with branding standards.
• 🔁 Kafka Consumer Integration with Splunk
• Built a Kafka Consumer on Java to process delivery receipts from third-party services.
• Integrated delivery logs with Splunk to track and troubleshoot message delivery success, improving customer communication reliability.
• 🚨 Production Issue Resolution & Platform Integration
• Handled P1/P2 production incidents, led deployment activities, and ensured system stability during live rollouts.
• Integrated services with Splunk dashboards and health check platforms for real-time monitoring and proactive alerting.
• ✅ Test Automation & JUnit Coverage
• Developed test automation suite with JUnit cases to robustly handle a variety of edge-case scenarios.
• Ensured high code coverage and early bug detection, contributing to a more stable CI/CD pipeline.
• 🤝 Team Onboarding, Mentorship & Hiring
• Took initiative in onboarding new team members and participated in code reviews and the technical hiring process, helping shape a strong and collaborative engineering team.