Needa Khan

Co-Founder

Manchester, England, United Kingdom6 yrs 3 mos experience

Most Likely To Switch

Key Highlights

Expert in turning customer feedback into actionable strategies.
Strong background in qualitative and quantitative research methodologies.
Proven track record in managing client relationships and projects.

Stackforce AI infers this person is a Customer Insights and Experience professional with expertise in Media, Education, and Consulting.

Contact

Skills

Core Skills

Customer InsightMarket ResearchContent StrategyQualitative ResearchClient ServicesTalent ManagementContent Management

Other Skills

Account ManagementAccountingAnalytical SkillsBrand AwarenessBusiness DevelopmentBusiness Process ImprovementClient RelationsCoachingCommunication TrainingCommunity ManagementConsultingConsumer InsightContent DevelopmentContent MarketingCorporate Communications

About

I’m a Customer Insights and Experience professional with 4+ years of experience turning feedback into strategy. My work sits at the intersection of research, data, and customer-centric problem solving helping businesses reduce churn, improve retention, and design experiences that actually meet customer needs. What sets me apart is the ability to connect the dots storytelling with data, combining qualitative insights with hard metrics, and then translating them into clear, impactful actions for product and service teams. Always curious, always learning with a focus on making data feel human and experiences feel effortless.

Experience

6 yrs 3 mos

Total Experience

1 yr 6 mos

Average Tenure

3 yrs 4 mos

Current Experience

The insights family

Senior Client Strategy Executive

Feb 2023 – Present · 3 yrs 4 mos · Manchester, England, United Kingdom · On-site

I manage research and insights projects for global media and entertainment brands such as BBC, LEGO Nike, and Warner Bros., combining data analysis, client feedback, and strategic thinking to deliver actionable recommendations. My experience working in the agency environment, spans across managing client relationships end-to-end, ensuring insights align with business goals and drive engagement. I’ve led multi-year client feedback projects, delivered executive presentations, and provided thought leadership that turns complex data into clear strategies helping brands not just understand their customers, but truly anticipate what they need next.

Insight GenerationCustomer EngagementQualitative & Quantitative Research MethodologiesMarket ResearchBrand AwarenessClient Relations+2

The london school of economics and political science (lse)

Customer Research Manager at the LSE Eden Centre

Nov 2021 – Dec 2022 · 1 yr 1 mo · London, England, United Kingdom · On-site

Led a full-cycle qualitative research project on off-campus student experiences, conducting in-depth interviews and analysing complex feedback to uncover trends, pain points, and marketing opportunities. Synthesised findings into compelling, data-driven narratives that informed actionable recommendations for senior management.
Selected to present at the LSE Student Research Conference, sharing insights on the “Future of Learning and Off-Campus Experiences in a Post-Pandemic World.” The project honed skills in qualitative research, data storytelling, and translating insights into strategic decisions bridging stakeholder needs with evidence-based solutions.

Data AnalyticsVisual StorytellingConsumer InsightProject ManagementQualitative Research

Glg

Client Services Associate

Dec 2020 – Aug 2021 · 8 mos · Mumbai, Maharashtra, India

Built and maintained strong relationships with C-suite executives and industry experts, ensuring the right connections for consultancy and investment client projects. Delivered tailored solutions including surveys, short consulting engagements, and expert-led events by understanding client needs and aligning them with the most relevant experts. Strengthened client satisfaction and engagement through strategic account management, stakeholder collaboration and timely insight delivery

SalesStakeholder ManagementCustomer Relationship Management (CRM)ConsultingBusiness DevelopmentAccount Management+2

Squadstack

People Growth | SquadStack

Jul 2020 – Nov 2020 · 4 mos · New Delhi, Delhi, India

Supported end-to-end talent acquisition and engagement initiatives for a fast-growing Series B tech startup, focusing on recruiting individuals aligned with SquadStack’s mission and culture. Managed the full recruitment pipeline for tech roles, including sourcing, screening, assessments, interviewing, and offer negotiation. Developed a company-wide knowledge hub (Wiki), overseeing design, layout, user interface, and content curation to enhance internal communication and knowledge sharing. This experience strengthened skills in stakeholder management, process ownership, strategic engagement, and translating organisational needs into actionable initiatives within a high-growth tech environment.

RecruitingTalent StrategyHiringSocial MediaSourcingWriting+6

Tea concepts

Proprietor

Apr 2020 – Present · 6 yrs 2 mos · United Kingdom

Content StrategyContent DevelopmentSocial Media MarketingSocial Media OutreachMarket AnalysisCommunity Management+1

Forumias

Content Manager and Team Lead (September 2018-2020)

Jul 2018 – Jun 2020 · 1 yr 11 mos · New Delhi, Delhi, India

Led a diverse team of 120 freelancers, managing recruitment, onboarding, training, and task allocation to ensure high-quality content delivery. Designed and executed content strategies grounded in research and learner insights, translating complex information into actionable, client-relevant materials. This experience strengthened skills in stakeholder management, data-driven decision making, cross-functional collaboration, and translating insights into strategic outcomes, making content and learning initiatives highly impactful

Corporate CommunicationsContent ManagementSourcingTeam LeadershipContent StrategyContent Marketing