Jun 2016 – Jun 2017 · 1 yr · Mumbai Area, India

•  To adopt procedures laid by Governance and ISG to ensure that the employees does not acquire, reproduce, distribute or transmit computer software in violation of the applicable licensing restrictions.
•  To implement processed and procedures laid by License Management team, Governance & ISG to ensure the below
• o Preparing inventory of software present on the computers bank wide
• o Determining un-authorization usage
• o Developing and maintaining adequate record-keeping systems
• o Preparing MIS
•  To establish the process with stake holders for License tracking requirements.
•  To implement effective software management procedure which help in preparing software audit as per set guideline.
•  To explore and participate in evaluation process of various required tools for controlling license management.
•  Proactively monitor service provision on a regular basis to ensure compliance with SLAs and meet all service level obligations as defined. Provide Service Delivery and leadership to the team. Provide managerial and technical leadership.
•  Compliance and AUDIT Management.
•  Ensure that the software assets comply with all the license restrictions/ provisions.
•  Provide technical leadership and own technical responsibility of a defined suite of IT application considered for license management. Participate in all business and technical meetings, serve as a focal point to communicate and resolve license related issues with employees.
•  To manage various vendors from project and solution support point of view in order to accomplish the desired results within the given timelines.

Nov 2011 – May 2016 · 4 yrs 6 mos · Mumbai

•  Ensuring CMDB is up to date for clients like Smith & Nephew, Farmland, Astellas, Warner Brothers, The Princenton Review) & their reporting.
•  Maintaining the Hardware Asset Inventory accurately & their CI’s.
•  Maintaining Software & License Inventory.
•  Playing a role in Change Management by assigning the changes in the right bin.
•  Creating Change Tickets, Incident Tickets pertaining to the updates.
•  Collate weekly reports and publish dashboards & Manage Monthly Service Reporting and Metrics.
•  Manage all operational activities including, but not limited to, timesheet management, reconciliation of information across multiple system, forecasting, financial invoicing, AR management, resourcing, etc.
•  Connect and manage relationships with Leadership (VP and Director Level) for preparing the business performance, forecast & dashboard reports.
•  Have proven track record on working with management, understanding the current and future requirements and contribute in the meetings.
•  Participate in planning and executing customer visits.
•  Well versed with project management methodology and processes.
•  Aggressively follow up on the items that are relevant to the on-going project/ activities and provide a status update to the management.
•  Maintain various trackers - Resources, Requirements, Secondees and Tagging.
•  Track all open positions, tagging and creating & cancellation of SO’s.
•  Coordinate with the finance team & PM's from different BU for forecast and track budgets monthly.
•  Facilitate communications/ distribution of information to multiple stakeholders and leadership across various stakeholders within Capgemini.
•  Ensure high quality of all deliverables relating to the service line.
•  Approving the Travel Iternary on behalf of the Director. Time card approval of all the PM’s across UK-TS.

Jun 2010 – Nov 2011 · 1 yr 5 mos · New Delhi Area, India

•  Working as the Asset Manager, Vendor Manager & Software Asset Manager.
•  Given responsibility to handle 1 of the largest chain of Government Hospitals which is a client of Wipro.
•  Day to day calls with different Vendors (Internal & External) to highlight the issue’s or process enhancement.
•  Work with Operation Manager/ Program Lead in sync for the process that need to be defined or enhanced.
•  MIS Reporting, Dashboards & Scorecards creation.
•  Ensuring the CMDB database is up to date.
•  Maintaining the Hardware Asset Inventory accurately.
•  Keeping a tab on licenses for the different Software.
•  Defining escalation / response / resolution time for reported problems on the basis of criticality. Defining best practices for project support and documentation.
•  Weekly Audits in line for the Software licenses.
•  Accountable for implemention & compliance of IT Processes, Policies & Site Audits.
•  Daily interaction with the Vendors & the clients & different LOB’s to ensure Operational Cohension.
•  People Management with day to day operations.
•  As the Manager, have handled Implementation of various project though all stages (Project Kickoff meeting with business stakeholders, Project Review Meeting, Risk Management, Change Management, Budgeting & Costing, Reporting, Project Documentation etc).
•  Responsible for executing and driving initiatives at the Global level.

Oct 2005 – Jun 2010 · 4 yrs 8 mos

• Asset Management
• Enacting as Deputy Account Lead for Asset Management of CSC client like Exelon & General Dynamics.
• Mentoring & Training the resources both at India Level & Abroad.
• Database Management (Maintain Inventory accuracy on Accounts) & Process Compliance.
• Authorize Global Changes.
• Acting as a member of Configuration Mgt.
• Overseeing the Global MIS Reporting Metrics, Dashboards And Scorecards.
• Continous Processes Improvement & Innovation Initiatives.
• Regulate Global Quality Policy, Derive Quality Plans.
• Monthly updates to On-shore with Quality Scores & Improvements.
• Ensuring the CSS, OLA and SLA compliance.
• Conduct 1:1 with Sector Leads for the performance of their Cluster of Accounts.
• Develop proper action plans/ modules based on the observations and Trend Analysis.
• Interact with the client & various product lines to ensure Operational Cohesion.
• Achievements
• Star of the Month Award
• Significantly handled the responsibilities of Quality Audits(data)
• Effectively reduced the data validation errors almost to NIL
• SLA and OLA scores above 98%

Jun 2005 – Oct 2005 · 4 mos

•  Perform Quality Checks, Regular Feedbacks.
•  Maintain Service Quality Metrics.
•  MIS Reporting & Analysis.
•  Handle Escalation.
•  On the floor Initiatives.

Sep 2003 – Jun 2005 · 1 yr 9 mos

•  Reports / MIS Handling.
•  Perform Audits.
•  SLA Management.
•  Resolving the escalation issues with the client.
•  Front Service Desk Observation Report.
•  Imparting processes training.

Nov 2002 – Sep 2003 · 10 mos

•  Handling Inbound Calls.
•  Handling the escalated cases and getting it resolved on priority.
•  Handling and preparing periodic call reports.