Nicolas Torres Santana — Co-Founder
I’ve spent most of my career working at the intersection of technology, operations, and customer experience, helping businesses build systems that actually work at scale. Most recently, I served as a CXO at a fast-growing digital media company where I managed a portfolio of more than 40 clients inside a business generating over $3M per month in revenue. My role focused on improving how the company delivered its product to customers — building better operational processes, aligning teams across sales and delivery, and solving problems when things inevitably broke as the company scaled. Earlier in my career, I worked in financial services at USAA handling complex property insurance claims in a highly regulated environment. That experience taught me how to operate in systems where details matter, decisions carry financial consequences, and customer trust is critical. Along the way, I also built a small media business, NTS Media, which generated more than $700K in revenue over four years. Running a business gave me a practical understanding of how products, marketing, operations, and customer outcomes are all connected. Over time I’ve found myself increasingly drawn to product and program leadership — the work of turning customer problems into systems, processes, and technology that scale. The areas I’m most interested in working on include: • Product strategy and technical product management • Automation and AI-enabled workflows • Customer experience and feedback systems • Cross-functional program delivery • Building scalable operational infrastructure I hold an MBA in Marketing from Saint Leo University and a Bachelor’s degree in Advertising from University of Florida. Currently exploring Technical Product Manager and program leadership roles where I can contribute to building products and systems that create real value for customers and businesses.
Stackforce AI infers this person is a SaaS and Media expert with a strong focus on customer experience and product management.
Location: Tampa, Florida, United States
Experience: 11 yrs 5 mos
Skills
- Product Management
- Customer Experience
- Product Strategy
- Marketing
- Software Engineering
- Business Process Management
- Customer Success
- Marketing Management
Career Highlights
- Led a 300% revenue growth as CXO.
- Generated $700K revenue through media consulting.
- Expert in building scalable operational infrastructure.
Work Experience
Viral Coach, LLC
Chief Experience Officer (CXO)/ Director of Client Success (0 mo)
USAA
Java Software Engineer (11 mos)
Business Process Manager (2 yrs 11 mos)
Customer Success Manager (Claims) (5 yrs 1 mo)
NTS Media LLC
Founder & Operator (5 yrs 3 mos)
Lead Account Manager (5 yrs 3 mos)
PGA TOUR
Marketing Manager (4 mos)
Education
B.S at University of Florida
Master of Business Administration (M.B.A.) at Saint Leo University
Computer Software Engineering at Galvanize
International Baccalaureate (IB) High School Diploma at Suncoast Community High School
