Nikhil Sharma, PMP 🇮🇳

Operations Associate

West Delhi, Delhi, India12 yrs 1 mo experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 13 years of experience in GIS Development.
  • Proven track record in customer success and project management.
  • Certified in multiple advanced technologies and methodologies.
Stackforce AI infers this person is a GIS and Customer Success expert with strong project management skills.

Contact

LinkedIn

Skills

Core Skills

Customer SuccessProject ManagementGis

Other Skills

Web ApplicationsMicrosoft AzureArcGIS ServerAgile Methodologies.NETESRILocation Based ServicesArcGIS ProductsPRINCE2Prince PractitionerJavaScriptAgile Project ManagementScrumReport WritingArcGIS Desktop

About

Sir Edmund Hillary taught us that it's not the mountains we conquer, but ourselves. My career journey has been characterised by a continual search for contexts in which the application of advanced technologies can help solve mountain-sized, real-world problems. Dynamic Customer Success,Program Management Leader & GIS Development expert with over 13 years of expertise in the tech industry, dedicated to driving exceptional customer satisfaction, optimizing service delivery, and managing high-performing cross-functional teams. Proven track record in establishing customer success frameworks, implementing strategies that enhance customer experience, and consistently exceeding goals in revenue, retention, and satisfaction. Well-versed in .NET, Node JS, SAAS solutions, financial management, and contract negotiations, with a demonstrated ability to deliver impactful, results-oriented solutions. 1. Certified Professional Scrum Master(PSM) from Scrum.Org & PRINCE2 from PeopleCert. 2. Certified GIS Professional & ArcGIS Application Developer from ESRI Inc. 3. Certified ANDROID professional from GOOGLE Inc. 4. Certified on Fundamentals of Digital Marketing from GOOGLE Inc.. 5. Geospatial (GIS) Professional with a Master's degree focused in Geographic Information Systems from NIIT University under the scholarship from ESRI Inc. 6. Skilled in AutoCAD, ArcGIS, GIS development (including desktop, mobile and web), Quantum GIS, Web services, ArcGIS Server and GeoServer platform along with good background in POSTGRES, Oracle & Microsoft SQL database along with ArcSDE. 7. Hands-on experience in JavaScript, JAVA, C#, QT, Android and PHP platform. Specialisation in GIS Development with over 13 years of industry experience in India & abroad. An innate ability to rapidly embrace new contexts, pick up new skills, apply learning from past experiences and get people committed to a shared vision has enabled me to deliver outstanding outcomes for my organisations.

Experience

12 yrs 1 mo
Total Experience
2 yrs 5 mos
Average Tenure
2 yrs 6 mos
Current Experience

Esri india

Manager, Customer Success

Nov 2023 – Present · 2 yrs 6 mos · Noida · On-site

  • Managing the Customer Success Department at ESRI.
  • Understand customer pain points and help drive escalations by coordinating between Sales,Support groups,Consultants,partners and other cross-functional teams as necessary
  • Utilize ArcGIS experience and expertise to chart customer journey towards outcomes and conduct POCs and execute projects.
  • Hold regular business review meetings with C-level executives/Director level decision-makers and influencers to track progress towards achieving their business outcomes.
  • Deeply understand customer business and technology needs; become the face of Esri India to the customer and Voice of customer within.
  • Work closely with Sales team to come up with a detailed Success Plan specific to each customer’s requirements
  • Drive post-deployment product adoption
  • Drive Advocacy in the form of customers case-studies and/or engagements at user conferences.
Web ApplicationsMicrosoft AzureArcGIS ServerCustomer SuccessAgile Methodologies.NET+7

Rmsi

Project Manager

Dec 2019 – Nov 2023 · 3 yrs 11 mos · Noida · On-site

  • 1. Project coordination, project planning, project execution, risk identification and mitigation, ensure delivery of quality deliverables, manage day-to-day operations and administration, keep all stakeholders informed about the project, status reporting, issue resolution, and quality assurance.
  • 2. Working in the GIS Services Industry across multiple verticals including electricity, Transportation,Oil & Gas etc. for both domestic & international clients.
  • Managing projects along with their technical/architecture aspects for Geospatial projects.
  • 3. Hands-on experience leading all stages of software development (Waterfall or Agile), including requirements definition, elicitation, design, architecture, testing, and support.
  • 4. Outstanding leadership abilities; able to coordinate and direct all phases of project management lifecycle while managing, motivating, and leading project teams
JavaScriptMicrosoft AzureAgile Project ManagementScrumArcGIS ServerReport Writing+11

Wipro limited

Domain Consultant

Aug 2018 – Dec 2019 · 1 yr 4 mos · Gurugram

  • Working on e-governance projects for Rajasthan State Government and integrating GIS Technology for Analytical & decision making purposes.
Agile Project ManagementScrumPMPProject ManagementPRINCE2Prince Practitioner

Lepton software

GIS Lead

Aug 2017 – Aug 2018 · 1 yr · Gurgaon, Haryana, India

  • Development of various location based services and applications based on ESRI and open source technologies across multiple domains like telecom, local government , oil and gas etc. Working primarily on Android App Development.
Project Management

Cybertech systems and software, inc

3 roles

Technical Lead

Promoted

Jun 2017 – Aug 2017 · 2 mos · Mumbai, Maharashtra, India

  • Promoted to the role of Technical Lead for GIS SDK Unit(Development Team).
Project Management

Readiness Lead

Promoted

Mar 2015 – May 2017 · 2 yrs 2 mos · Mumbai, Maharashtra, India

  • Promoted from GIS Analyst role to the role of Readiness Lead for the SDK team (Development Unit) in March'15. Responsibilities include:
  • 1. Plan, prepare and deliver courses according to the training needs for the existing and new GIS Analysts for the SDK team (Development Unit).
  • 2. Performance tracking and monitoring.
  • 3. Plan, design and implement assessments for analysts.
  • 4. Work closely with ESRI's clients on complex and priority issues from high profile customers like NASA, US Navy, ESRI Inc., Schneider Electric, US Military, Cognizant etc, .
  • 5. Initiate activities to build knowledge and skills necessary to support the training services at the highest level of competence.
  • 6. Achieving all the SLA metrics and team management.

GIS SDK Support Analyst

Jan 2014 – Mar 2015 · 1 yr 2 mos · Mumbai, Maharashtra, India

  • 1. During the stint as a GIS analyst focus was mainly on ESRI SDK’s and API’s for software development.
  • 2. Worked on ArcGIS API for JavaScript, Silverlight, .NET Runtime, Android Runtime, Qt and Flex.
  • 3. Worked closely with ESRI Inc. clients to handle and troubleshoot issues related to the ESRI Runtime SDK's and API's.
  • 4. Responsible for logging bugs and enhancements in the existing ESRI development technologies.
  • 5. Training of new team members on the upcoming releases as per requirements
  • 6. Achieved the highest CSAT score in the team for three back to back quarters in the year 2014-2015.

Magnasoft india pvt. ltd

Trainee

Jun 2013 – Jul 2013 · 1 mo · Bengaluru, Karnataka, India

  • Land use Landcover Classification Project for Agricultural Development using GIS & Remote Sensing.

Ntpc limited

Trainee

Jun 2011 – Jul 2011 · 1 mo · Greater Delhi Area

  • IT-Communication dept.)
  • from 7th

Bses delhi

Intern

Jun 2010 – Jul 2010 · 1 mo · Greater Delhi Area

  • BSES SCADA Division New Delhi to understand role SCADA in Electricity Distribution Networks

Education

Birla Institute of Technology and Science, Pilani

Master of Business Administration - MBA — Strategy & Consulting

Jan 2025 – Jan 2027

NIIT University

Master’s Degree — Geographic Information Systems

Jan 2012 – Jan 2014

Dronacharya College of Engineering

B.Tech — Electronics &Communication

Jan 2008 – Jan 2012

Central Board of Secondary Education

12th — Science

Jan 2007 – Jan 2008

Central Board of Secondary Education

10th

Jan 2005 – Jan 2006

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