Oct 2023 – May 2024 · 7 mos · Mumbai, Maharashtra, India · Hybrid

• Oversee the end-to-end HR operations for global offices, including recruitment, on-boarding, performance management, payroll and benefits, employee engagements, and off boarding.
• Collaborate with HR teams to develop and implement HR programs, initiatives, and policies, ensuring consistency and standardization across different regions.
• Conduct training sessions for managers and employees on HR policies, procedures, and best practices.
• Implement functional HRMS and internal databases across all departments and locations.

Jan 2022 – Jan 2023 · 1 yr · Pune, Maharashtra, India · Hybrid

• Efficiently sourced and screened candidates, delivering qualified talent to hiring managers.
• Facilitated timely feedback to stakeholders for documentation and approvals.
• Utilized multiple sourcing channels, enhancing the talent pipeline.
• Ensured a positive candidate experience through effective communication.

Jan 2021 – Jun 2022 · 1 yr 5 mos · Mumbai, Maharashtra, India

• Legal Entity Setup & Employee Engagement:
• Spearheaded legal entity setup across multiple countries including India, Ireland, Spain, Netherlands, and France, managing end-to-end project execution, vendor collaboration, and detailed project planning.
• Developed comprehensive project plans encompassing major and sub deliverables, ensuring precise execution and project success.
• Evaluated and negotiated with payroll and benefits vendors, optimizing compensation packages for tax benefits by incorporating various allowances.
• Facilitated weekly cross-departmental meetings with Recruiting, HR, Legal, Accounts, Vendors, and CA, tracking project progress and driving discussions on actionable items.
• Onboarding, Payroll & Benefits Administration:
• Oversaw onboarding processes, handling paperwork, offer letters, contracts, NDAs, and HR orientations, ensuring a seamless transition for new hires.
• Managed employee files, conducted quarterly surveys, and engaged with employees one-on-one, fostering a positive work environment.
• Implemented efficient payroll administration, including Monthly Cover Sheet creation, approval of pay slips for employees in various countries, and monthly payroll calls with vendors.
• Led benefits administration, implementing new packages for entities, and coordinating with vendors for enrollment and offboarding.
• Policies Administration, Query Management, and Leave Tracking:
• Administered various policies, including Right to Work, Terminations, Holiday Roll Over, Paternity, and Contract Amendments, adapting them for different countries.
• Assisted employees with general policy queries, supported the creation of Contract Amendments, and managed leave tracking processes.

May 2020 – Dec 2020 · 7 mos · Mumbai, Maharashtra, India

• Global Interview Coordination: Expertly managed and rescheduled interviews across multiple time zones, particularly in the fast-paced US and EMEA regions, utilizing Zoom to ensure seamless interview processes.
• Candidate Experience Enhancement: Ensured a top-notch candidate experience by promptly providing candidates with interview instructions and addressing recruitment inquiries, contributing to a positive candidate journey.
• Greenhouse Administration: Proficiently utilized the Greenhouse tool for efficient data entry and maintenance of candidate interview information, streamlining the recruitment workflow.
• Collaborative Stakeholder Engagement: Fostered close collaboration with Hiring Managers and Recruiters to facilitate smooth interview processes and align candidate evaluations with organizational goals.

Jul 2019 – Mar 2020 · 8 mos

• HR Operations Expertise: Led full-cycle HR operations spanning onboarding, offboarding, and HRIS management, emphasizing precision and compliance.
• ServiceNow Proficiency: Effectively utilized ServiceNow to oversee HR service tickets, manager requests, terminations, contract staff, transfers, promotions, and pay changes, enhancing operational efficiency.
• Proactive Issue Resolution: Demonstrated proactive ticket management, ensuring swift HR service ticket resolution for an enhanced employee experience.
• Data Integrity & Auditing: Diligently maintained HRIS accuracy through regular audits, ensuring data completeness and reliability.
• Payroll & Benefits Mastery: Skillfully managed payroll data preparation and compensation and benefits administration, optimizing employee rewards and payroll processes.

May 2019 – Jul 2019 · 2 mos

• Team Development: Successfully trained and mentored new team members, ensuring their seamless integration and auditing their performance for quality assurance.
• Efficiency Enhancement: Collaborated with cross-functional support teams to acquire proficiency in Sterling and HireRights (Security – BGC), significantly reducing dependencies and improving overall onboarding turnaround times.

Jan 2017 – Apr 2019 · 2 yrs 3 mos

• Recruitment Coordination Excellence:
• Proficiently managed interview scheduling and logistics across various time zones and video call platforms, ensuring a smooth and efficient recruitment process.
• Orchestrated interview assessment centers, guaranteeing the successful execution of events and providing top-notch candidate experiences.
• Safeguarded sensitive information, including interview feedback, background checks, offer letter distribution, and internal processes, maintaining the highest standards of confidentiality.
• Expertly utilized Icims - Applicant Tracking System (ATS), Quip, and Microsoft Teams for streamlined operations.
• Collaborated closely with esteemed clients such as Facebook, Uber, Workday, DocuSign, and Google, fostering strong partnerships with stakeholders, hiring managers, and vendors.
• Process Enhancement and Team Development:
• Proactively identified obstacles and concerns, conducting root cause analysis to propose process improvements during weekly meetings, elevating the overall efficiency of the hiring process.
• Played a pivotal role in training new team members and contributed to the creation and updating of user guides and SOPs, ensuring a well-informed and efficient team.
• Key Achievements:
• Cultivated robust relationships with all stakeholders, enhancing collaboration and communication.
• Achieved a remarkable rate of candidate engagement by providing clear guidance, support, advice, and consistent updates throughout the recruitment process.
• Demonstrated exceptional crisis management skills, adeptly handling last-minute cancellations, technical issues, and onboarding challenges.

Aug 2016 – Dec 2016 · 4 mos · Hyderabad Area, India

• Efficiently sourced IT profiles for both freshers and experienced hires.
• Streamlined candidate management, including scheduling, follow-ups, coordination, and confirmations, optimizing the recruitment process.

Jan 2015 – Jul 2016 · 1 yr 6 mos

• Training and Onboarding Leadership: Conducted comprehensive training sessions for new team members and served as a departmental representative during client visits. Managed and updated the training planner for ongoing development.
• Mentorship and Quality Assurance: As a Subject Matter Expert (SME), led the team in conducting data audits, consistently achieving 100% accuracy. Facilitated efficient closure of bulk offers and provided guidance to team members for successful task completion.
• Stakeholder Engagement: Coordinated with onshore clients, sharing regular reports and engaging in proactive communication via weekly calls to ensure alignment and meet client expectations.
• Transition Management: Assumed responsibility for end-to-end knowledge transfer during process transitions with vendors. Created user guides and standard operating procedures (SOPs) and successfully transferred essential knowledge to the team as a Single Point of Contact (SPOC).

Feb 2013 – Dec 2014 · 1 yr 10 mos

• Worked as Onboarding Administrator for Capgemini UK
• HR Service Delivery (Human Resource Outsourcing) - Shared Services
• Comprehensive Offer Support: Assisted and guided new hires across all grade levels at Capgemini UK through the various stages of the offer process, ensuring a smooth onboarding experience.
• Documentation Management: Produced offer letters, contracts, and joining documents for new starters and transfers in the UK, meticulously maintaining a database of new joiners' records.
• Efficient Reference Checks: Conducted thorough reference checks by liaising with colleges, universities, and employers through email and phone, ensuring background verification processes were completed accurately.
• First-Point Contact: Acted as the primary point of contact for candidates, effectively addressing queries and providing support to the onshore team regarding candidate onboarding.
• Timely Logistics and Induction: Coordinated the procurement and delivery of essential new starter kits, including laptops, bags, mobiles, and security passes. Orchestrated induction programs for UK-based candidates in collaboration with business leaders.

Jul 2008 – Nov 2010 · 2 yrs 4 mos · Kolkata Area, India

• Technical Support Agent & Sales Consultant - Delivered exceptional technical support and troubleshooting services for HP's All-in-One Printers to customers in the US and Canada. Simultaneously engaged in telemarketing for various HP markets, contributing significantly to revenue generation.