Jul 2023 – Apr 2024 · 9 mos · Seattle, Washington, United States · Remote

• Roles & Responsibilities:
• Regular cross-functional collaboration & managing alignment with Engineering, Design, Marketing, Support, and Sales to drive product growth and enhancements.
• 1-year roadmap planning and prioritization
• Managed product through user research, requirement gathering, conceptualization, business case development, leadership approvals, development, launch, and sustain phases
• Managed 3rd party integrations for the security application
• Impact:
• Launched a user interface for the platform security application that drove product adoption and improved user experience.
• Identified and helped resolve a gap in supply chain security solution delivery impacting 4000+ devices

Oct 2022 – Dec 2022 · 2 mos · Remote

• Optimized item scanning strategy for 224 merchants on the DoorDash platform
• Enhanced catalogs to minimize missing/incorrect item complaints resulting in cost savings

Aug 2022 – May 2023 · 9 mos

• Member of Governance Committee - Designed strategy to expand community representation (i.e learners & students) in key decision-making for the organization that directly impacted their experience
• Conducted primary and secondary research to gather industry best practices, understand policies, past student experience and explore potential opportunities

Jun 2022 – May 2023 · 11 mos

• Support the MBA Admissions team to conduct pre-MBA events for the incoming cohort.
• Managed on-ground operations and logistics on the day of event.

Jun 2022 – Aug 2022 · 2 mos

• Client Product Group - SW and Experiences - Security and Manageability
• Devised a management portal solution to drive sales and save cost in customer support
• Reshaped the end-to-end customer journey to drive NPS

Apr 2022 – May 2022 · 1 mo · Remote

• Analyzed customer demand within the Gen Z segment for productivity software and identified key areas of focus for marketing and development.
• Conducted primary and secondary user research to identify usage patterns, demand, challenges, and opportunities for growth.

Jan 2022 – Mar 2022 · 2 mos

• Built a segmentation model and tool that can be used by a sales team based on validated customer segments. By leveraging the tool, the representative can understand where the decision-making influence lies within the system, and develop the right value proposition and messaging. It also serves as a foundation for developing tools and methods that can be shared across different market groups.
• 1. Conducted primary research through the administration of a survey.
• 2. Analyzed the initial data results as well as any data that has been collected separately.
• 3. Conducted a series of qualitative interviews to further refine the analysis.
• 4. Synthesized the results.
• 5. Confirmed the viable customer segments.
• 6. Defined the customer variables to be mapped with the tool.

Aug 2020 – Aug 2021 · 1 yr

• Strategized, planned, and built from the ground up an 11 month long Post Graduate Diploma course in Cloud Computing in collaboration with IIIT-Bangalore.
• Revamped the online Post Graduate Diploma course in Software Development, by identifying and fixing gaps, leading to improved course delivery, and an increase in overall learner satisfaction.
• Liaised with Academic and Industry Experts, the Graphics team, and the Production team on a daily basis to improve the quality and delivery of a variety of our courses.

Nov 2019 – Aug 2020 · 9 mos

• Mentored learners in the Post Graduate Diploma course in Software Development, conducted in collaboration with IIIT-Bangalore by providing feedback and reviewing their coding assignments.

May 2020 – Jun 2020 · 1 mo

• Conducted live classes for students in K-12 section and taught AI and ML concepts through a project-oriented approach.

May 2017 – Apr 2020 · 2 yrs 11 mos · Jaipur Area, India

• Designed and implemented large-scale web applications in FinTech and Big Data domains - enabling real-time monitoring of processes such as online transactions and built data pipelines for the respective solutions.
• Collaborated with multiple stakeholders including the leadership team, International clients, and developers to map out application requirements, devise strategies for development, and seamlessly roll out high-quality products.
• Engineered and streamlined processes involving database optimizations, that resulted in performance improvement and reduced infrastructure costs.
• Implemented and automated varied processes such as user verifications, application deployments, and web traffic management.
• Developed services that made fast and secure forex transactions.