Nov 2021 – May 2023 · 1 yr 6 mos · Delhi, India · On-site

• Working in a US based technology startup in public transportation domain providing mobility solutions for the masses.
• Designed a monthly Driver Ranking Report mechanism ranking drivers on trip completion, compliance, incidents, and feedback, leading to training improvement and incentivized high-performing drivers.
• Created reports for CXOs analyzing monthly customer management fees, forecasting trends, and recommending changes to optimize revenue.
• Prepared reports for the Business Development and Planning team analyzing competition, monthly revenue forecasts, and procurement costs for new stop locations, providing critical insights for informed decision-making.
• Established and executed Bus Stop-related processes, generating significant revenue through effective customer fee management and contract negotiations.
• Spearheaded initiatives to streamline and automate bus transportation operations, reducing man-hours through the creation of a system for managing procurement, contract management, and bill payments.
• Led a team of 7+ people while effectively overseeing the monthly evaluation and performance management of over 80 indirect hires.
• Successfully delivered project migrating 2000+ drivers to new Driver’s application. Raised compliance from 55% to 95%, saving $200k+.
• Collaborated with Branding and Marketing teams to design and install bus stop signages at 200+ stops which helped in enhancing brand visibility of the company and better customer engagement.
• Developed Driver Incentive and Engagement Programs for 600+ drivers and operators. Strengthened connection with the organization and enhanced onboard customer service.

Jul 2021 – Aug 2021 · 1 mo · Delhi, India

• Detailed analysis of the current logistics process flow(Railway) in Rajashree Cement Works, Malkhed along with the performance benchmarking.
• Suggested processes which can be automated saving time and resources for the organisation.
• Mapping of Railway terminals to the Freight Cost, Wagons used by the market competition of UltraTech Cements.

May 2019 – Sep 2020 · 1 yr 4 mos · Noida, Uttar Pradesh, India

• Successfully managed a portfolio of 48 vendors to ensure smooth operations and supply chain management.
• Streamlined procurement and inventory management processes through digitization of SKUs and implementation of workflow improvements.
• Developed and implemented a live dashboard to track inventory status against requirements, enabling accurate forecasting and improved decision-making.

Aug 2016 – Apr 2019 · 2 yrs 8 mos · Bangalore

• Streamlined the ordering process through data sanitization, reducing duplicate orders by 40%.
• Collaborated with IT team and developers to create a Supply Chain module on the Salesforce platform.
• Developed and managed teams in Pune & Mumbai to handle operations and vendor issues, managing a team of 7 people during this assignment.
• Designed and implemented Warehouse & Inventory Management processes for Pune, Mumbai & Hyderabad.
• Successfully managed vendor accounts and onboarded new vendors to build redundancy and maintain smooth operation flow.
• Developed and delivered monthly reports for CXOs and higher leadership analyzing order inflow, inventory holdings, write-off forecasts, and servicing costs, along with actionable recommendations for the upcoming month's forecast analysis.

Oct 2013 – Jun 2014 · 8 mos · Ghaziabad, India

• Successfully planned and executed the launch of an automotive workshop from initial planning to setup, marketing, and operations.
• Collaborated with a team of four to manage workflow, including procurement of machinery, workspace planning and workforce hiring.
• Handled day-to-day tasks such as customer management and problem resolution while also contributing to strategic planning monthly.