Oct 2020 – Jul 2022 · 1 yr 9 mos

• Customer Experience Building (Design and Process Excellence)
• Responsible for improving User Experience (Designer & Customer Journey): Owned the user research, and solved major pain points by software upgrades to streamline/record data, deliver superior quality design outputs, and design automation initiatives.
• Redefined customer meeting experience and improved meeting performance (esp. virtual meetings, during & after the COVID19 Waves). Efficiently raised virtual meeting effectiveness in terms of M2O and NPS via software enhancement, tech upgrades, SOP developments and L&D.
• Identifying Process Lapses, RCAs and solving them by creating appropriate SOPs, building tracking mechanisms/data points and at times introducing new roles.
• Actively set up platforms for teams across business functions to ideate, engage and solve queries
• Learning and Development:
• Performance/need analysis and content/resource design
• Partnering with vendors to design quality content to meet business goals
• Effective training design, delivery (and assessments)
• Developing engagement programs for gig employees (freelance designers at HomeLane)
• Launched learning programs through learning management platforms and micro-learning applications
• Designing career paths and learning curves for employees (permanent and gig).
• At the onset of COVID19, efficiently transformed (remodelled) classroom training to online webinars and sessions without compromising on the overall learning experience.
• Design Partner Program Management:
• Involved in hiring, training and engagement of the design community
• Involved in framing policies and program structure
• Responsible for evaluating and developing of SOPs for sales, design and delivery stage

Oct 2019 – Sep 2020 · 11 mos

Aug 2018 – Sep 2019 · 1 yr 1 mo

Dec 2017 – Aug 2018 · 8 mos · Bangalore

• Spearheaded Business Development in line with company's vision and mission.
• Developed a Scalable Model for space design for corporates in real estate business.
• Provided Design Consultation services to reputed startups like NestAway Technologies, ZEFO etc.
• Accomplished several Residential Space Design (Consultation and Execution) Projects for end customers (new home owners).
• Created and maintained a pool of high potential leads/customers for every upcoming quarter.

Aug 2017 – Dec 2017 · 4 mos · Bangalore

• Designed relevant course structure, exercises/activities, and assignments to enhance understanding of the subjects mentioned below.
• Taught core subjects (a) Media and Cultural Studies & (b) Visual Design and Culture to Masters of Design Students.

Nov 2016 – Jun 2017 · 7 mos · Mumbai Metropolitan Region

• Sponsored by the prestigious Jamsetji Tata Trust.
• Successfully accomplished a feature-length documentary film A Foreigner in My Own Land
• It involved complete Research, Scripting, Direction and Editing of the Film within stipulated time and budget.
• Successfully screened in various National and International Film Festivals.
• Summary: Nepalis of Assam are not foreigners in India. However, the prevalent sentiment among masses is contrary to the facts. Through this self-reflexive film, the filmmaker explores the notion of identity of the community in Assam, their position in the Assamese society, the politics surrounding the ‘identity issues’ and their degree of assimilation to prove ones projected notion of identity and loyalty.

Apr 2016 – Nov 2016 · 7 mos

• Played an integral role in the setting up and launch of Fit-outs business at Urban Ladder
• Defined and designed the work flow and processes of the design team and other related teams.
• Efficiently tracked and managed the volume and quality of designs for end customers.
• Involved in hiring, training and planning learning programmes for designers to ensure exposure to new developments in the design industry.
• Singlehandedly managed design activities (Research, Identifying Product Gaps and New Product Development) of design teams in two different locations - Bangalore and Mumbai.

Jun 2015 – Apr 2016 · 10 mos

Aug 2011 – Jul 2013 · 1 yr 11 mos

• Responsible for client meetings (dealers and end customers), presentations and pitching design and sales ideas.
• Designed interior layouts for showrooms & houses and developed furniture for the same.
• Imparted technical and construction details to technicians involved in the furniture industry.
• Handled all design activities and post-sales services in Southern Zone

Jan 2009 – Jan 2011 · 2 yrs

• Responsible for client meetings, presentations and pitching design ideas to bring in turn-key projects.
• Accomplished a number of turn-key interior design projects including conducting site visits, costing, ideation, layout planning, supervising production, final delivery and installation at site.
• Handled all design activities, marketing and posts-sales services in Southern Zone.

Oct 2008 – Apr 2009 · 6 mos · Bengaluru, Karnataka, India

• Designed and developed a collection of folding furniture – Chair, Coffee table, Breakfast Table,
• Serving Trolley etc. Also, designed and developed the hardware to be used for the efficient
• functioning of the folding mechanism.
• Secured 10 SGPA in the Final Semester.

May 2008 – Jul 2008 · 2 mos

• Furniture Design Intern