Nishanth C

Customer Success Manager

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates5 mos experience

Key Highlights

Expert in mobile application troubleshooting.
Strong customer service and communication skills.
Experience in financial services support.

Stackforce AI infers this person is a Customer Service Specialist in Fintech with a focus on mobile applications.

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Skills

Core Skills

Customer ServiceSoftware Troubleshooting

Other Skills

Mobile Device ManagementCommunicationClient Issue ResolutionEnglishData AdministrationTamilFinancial ServicesUsabilityComputer Science EducationMicrosoft OfficeOrganization SkillsHelping Clients SucceedMobile Device TroubleshootingTime ManagementAdministration

Experience

5 mos

Total Experience

5 mos

Average Tenure

Current Experience

Indian overseas bank

Customer Service Intern

Jan 2024 – Jun 2024 · 5 mos

Provided first-tier technical support and in-depth troubleshooting for the bank's mobile application, resolving an average of 15+ complex customer inquiries per day related to login, transaction failures, and new feature functionality. Significantly enhanced customer satisfaction by clearly communicating complex digital banking procedures and mobile app features to a diverse customer base, emphasizing first-call resolution. Documented recurring technical issues and customer feedback, escalating critical bugs and usability concerns to the IT development team to support the iterative improvement of the app's stability and user experience. Maintained strict confidentiality and followed banking protocols while handling sensitive customer account information and technical errors.

Software TroubleshootingCustomer ServiceMobile Device ManagementCommunicationClient Issue Resolution