Jun 2021 – Jan 2025 · 3 yrs 7 mos

• Spearheaded the initiation and implementation of E-learning for training across the SCM network, achieving a 100% trained manpower on the floor, ensuring continuous skill development and enhancement.
• Pioneered the benching process to enhance Customer Satisfaction (CSAT) and Net Promoter Score (NPS) for the last-mile network, resulting in a significant improvement in CSAT from 77% to 91% and NPS from 45 to 54 across delivery channels.
• Successfully reduced the training cycle Turnaround Time (TAT) from 25 days to 15 days for critical functions, achieving 100% benchmark Individual Performance Plan (IPP) achievement at Fulfillment Centers (FCs).
• Achieved a notable reduction in Outbound Quality Control (QC) error rate from 1.3% to 0.56% across FCs, ensuring higher accuracy and efficiency in operations.
• Implemented effective process controls to reduce Negative Inventory across FCs from 1.3% to 0.05%, enhancing inventory management and minimizing losses.
• Introduced a Waste Management process across the last-mile network, ensuring environmental sustainability and resource optimization.
• Initiated audit compliance metrics across FCs and Distribution Centers (DCs), achieving a compliance rate of 90% across the entire Supply Chain Management (SCM) network

Apr 2020 – Jan 2025 · 4 yrs 9 mos

Apr 2018 – Jan 2025 · 6 yrs 9 mos

Dec 2017 – Mar 2018 · 3 mos

Jan 2016 – Dec 2017 · 1 yr 11 mos · Gurgaon, Haryana, India

• Successfully managed the planning and setup of E-FCs at Gurgaon, Bangalore, and Lucknow, each spanning up to 6 lakhs sq.ft., resulting in a notable improvement in overall capacity by 10% for new FCs.
• Spearheaded capacity planning initiatives, collaborating with IT and Finance teams to enhance the capacity of existing FCs, leading to a remarkable increase in overall capacity by 33% across three sites.
• Implemented new system technology at D2S and S2D processes through Lane Prioritization across the First Mile and Last Mile network, enhancing operational efficiency and order fulfillment speed.
• . Led sellers On boarding and process training from On boarding to Live site for all marketplace sellers. Expert in providing functional and Uniware system training across 3500 + sellers.

Mar 2015 – Dec 2015 · 9 mos · Greater Delhi Area

• Led a productivity-driven project focused on pick path optimization at inventory, resulting in a significant efficiency enhancement by 17% for picking PAN India FCs.
• Established SOPs for logistics functions, resulting in reduction of incidents of error by 17%, enhancing operational reliability and accuracy.
• Executed process improvement projects such as HHT implementation for logistics software, significantly reducing manual work by 23% and enhancing operational efficiency

Aug 2013 – May 2015 · 1 yr 9 mos · New Delhi Area, India

• Designed and implemented a project on SDD (Same-Day Delivery) and NDD (Next-Day Delivery) for the Big Billion Day event in the West.
• Developed and designed the flow of operations, tracing the time flow from customers to the OMS (Order Management System), achieving a 99% accuracy rate upon implementation at Mumbai FC.
• Implemented SBS (System Based Segregation) at the S2D process, resulting in a 21% reduction in errors at packaging stations, and a 17% decrease in wrong and damaged products, enhancing operational efficiency and order accuracy.
• Introduced Heijunka - a load-leveling mechanism, implementing FIFO (First In, First Out) mechanism at the picking function to ensure equal load distribution at work.
• Achieved a 15% improvement in O2M (Order to Manifest) performance, enhancing order processing speed and efficiency.
• Led manpower planning and packaging material planning initiatives, reducing the number of box sizes from 21 to 14, and packaging material costs by 3.8% of the total packaging material cost, optimizing resource utilization and cost efficiency.
• Implemented cost reduction measures to reduce the per unit FC cost by 3.4 rupees, for cost optimization and enhancement in FC operations

Nov 2011 – Aug 2012 · 9 mos · Nottingham, United Kingdom

Mar 2009 – Aug 2011 · 2 yrs 5 mos · Greater Delhi Area · On-site

• Spearheaded the state-of-the-art logistics center for Safexpress in Bangalore, overseeing a vast warehousing space of 1 million sq. ft. and setting up warehouses for renowned clients such as Tommy Hilfiger and Madura Garments.
• Successfully executed greenfield projects, including rack design and erection, warehouse setup, and logistics operations establishment for major accounts, ensuring seamless operations and client satisfaction.
• Achieved maximum throughput by enhancing picking accuracy to 99% and minimizing under-picking to less than 1%, optimizing operational efficiency and order fulfillment.
• Implemented software PROPEL, an Oracle-based ERP solution, to streamline operations and enhance efficiency.
• Designed business requirements and led the implementation of Warehouse Management System (WMS), enhancing inventory management and operational capabilities, ensuring seamless warehouse operations and client satisfaction

Jun 2006 – Jul 2007 · 1 yr 1 mo

• Successfully retained customers in the South Delhi region by addressing their queries promptly, ensuring high satisfaction levels and loyalty.
• Expanded the customer base through proactive engagement initiatives, including conducting meetings and surveys to understand customer needs and preferences, driving acquisition and retention efforts effectively