Nitin K.

Operations Associate

Mumbai, Maharashtra, India5 yrs 1 mo experience

Highly Stable

Key Highlights

Proven track record in sales and inventory management
Strong leadership skills with a focus on team development
Passionate about customer service and operational excellence

Stackforce AI infers this person is a seasoned professional in the F&B industry with a strong focus on sales and operations management.

Contact

Skills

Core Skills

Sales & Inventory ManagementOperations ImprovementSales & Customer EngagementInventory ManagementCustomer ExperienceBusiness OperationsTrainingCustomer Service

Other Skills

SalesStaffing & SchedulingOperations & ImprovementTeaching & TrainingCustomer HandlingGrievance HandlingTeam HandlingScrapping & Write-offsTeam LeadershipPromotionsSchedulingTeam & Partner DevelopmentConducting coffee tasting sessionsTraining and mentoringPromoting brand at events

About

With 6 years and 7 months of experience in the F&B industry, I began my professional journey as a part-time Barista. I transitioned to a full-time role, eventually earning the position of Shift Supervisor at Starbucks, followed by Assistant Store Manager and key roles at Third Wave Coffee. Most recently, I served as a Restaurant Manager at Tim Hortons. I bring strong expertise in: Sales & Inventory Management Staff Institute & Scheduling Operations Improvement Teaching, Training, and Team Development Known for my hard-working and smart-working approach, I maintain an "always yes" attitude, focusing on ethical leadership, operational excellence, and continuous growth. Passionate about customer service and team management, I am dedicated to delivering outstanding results in the hospitality and F&B industry. kanojianitin333@gmail.com

Experience

5 yrs 1 mo

Total Experience

1 yr 8 mos

Average Tenure

Current Experience

Tim hortons india

Restaurant Manager

Mar 2023 – Mar 2024 · 1 yr · Mumbai, Maharashtra, India · On-site

Over the years, I’ve had the privilege of honing my skills in various roles, and one of the most impactful ones was my time as a Trainee Restaurant Manager. During this role, I gained hands-on experience in key areas, including:
Sales: Driving revenue and improving profitability through effective sales strategies.
Inventory Management: Ensuring smooth stock management and minimizing wastage.
Staffing & Scheduling: Managing staff schedules to optimize operations and customer service.
Operations & Improvement: Streamlining processes and implementing improvements for operational efficiency.
Teaching & Training: Training new team members and fostering a culture of continuous learning.
Customer Handling: Resolving customer concerns with empathy and ensuring a positive dining experience.
Grievance Handling: Addressing team and customer issues promptly to maintain harmony.
Team Handling: Leading by example and motivating the team to perform at their best.
Although my role was small, the lessons I learned were significant, and I’m grateful for the opportunities that allowed me to grow professionally.

SalesInventory ManagementStaffing & SchedulingOperations & ImprovementTeaching & TrainingCustomer Handling+4

Third wave coffee

Assistant Store Manager

May 2022 – Feb 2023 · 9 mos · Mumbai, Maharashtra, India · On-site

Thrilled to Share My Experience as an Assistant Store Manager!
With a strong focus on operational efficiency and customer satisfaction, I've been able to drive success in:
Sales & Customer Engagement: Enhancing the overall shopping experience to boost revenue.
Inventory Management: Keeping stock levels accurate and minimizing waste.
Scrapping & Write-offs: Managing losses effectively while maintaining healthy inventory.
Team Leadership: Motivating teams to meet targets and maintain a positive work culture.
Promotions: Strategizing successful campaigns to increase store visibility.
Scheduling: Optimizing shifts for maximum productivity and coverage.
I believe in continuous improvement, process optimization, and creating an environment where both customers and teams thrive.

Sales & Customer EngagementInventory ManagementScrapping & Write-offsTeam LeadershipPromotionsScheduling

Starbucks india

5 roles

Operations Shift Supervisor

Promoted

Sep 2019 – Apr 2022 · 2 yrs 7 mos · Mumbai, Maharashtra, India · On-site

As a Shift Supervisor, I focused on three key pillars:
1. Customer Experience: Ensured a high standard of service, maintained a welcoming atmosphere, and resolved customer concerns quickly, resulting in improved satisfaction and loyalty.
2. Team & Partner Development: Led and trained team members to deliver consistent performance, fostered a collaborative environment, and ensured smooth team coordination during peak hours.
3. Business Operations: Managed inventory, handled cash flow, optimized workflows, and achieved daily sales targets, contributing to the overall success of the store.

Customer ExperienceTeam & Partner DevelopmentBusiness Operations

Coffee master

Promoted

Sep 2019 – Apr 2022 · 2 yrs 7 mos · Mumbai, Maharashtra, India · On-site

Conducted coffee tasting sessions, educating teams and customers on Starbucks coffee heritage.
Trained and mentored baristas in brewing techniques and beverage quality.
Represented Starbucks as a coffee expert, promoting the brand at events.
Strengthened customer connections through exceptional coffee experiences.
A role that deepened my passion for coffee, leadership, and customer service

Conducting coffee tasting sessionsTraining and mentoringPromoting brand at eventsTraining

Barista

Aug 2019 – Sep 2019 · 1 mo · Mumbai, Maharashtra, India · On-site

As a Barista, I mastered the art of crafting beverages with precision, handling both hot and cold bar sections efficiently. My role involved managing POS operations, maintaining high hygiene standards, and ensuring exceptional customer service. I focused on creating meaningful customer connections by understanding individual preferences and delivering personalized experiences, making every visit memorable.

Crafting beveragesManaging POS operationsMaintaining hygiene standardsCustomer Service

Barista Trainer

Promoted

Dec 2018 – Apr 2022 · 3 yrs 4 mos · Mumbai, Maharashtra, India · On-site

Trained and mentored new baristas in Starbucks' standards, beverage preparation, and customer service excellence.
Conducted hands-on sessions on coffee brewing techniques and operational procedures.
Ensured smooth onboarding and skill development for team members.
Played a key role in maintaining quality, efficiency, and team collaboration on the floor.
Focused on fostering growth and delivering the Starbucks Experience.

Training and mentoringConducting hands-on sessionsTraining

Barista

Jan 2017 – Jul 2019 · 2 yrs 6 mos · Mumbai, Maharashtra, India · On-site

As a Barista, I mastered the art of crafting beverages with precision, handling both hot and cold bar sections efficiently. My role involved managing POS operations, maintaining high hygiene standards, and ensuring exceptional customer service. I focused on creating meaningful customer connections by understanding individual preferences and delivering personalized experiences, making every visit memorable.

Crafting beveragesManaging POS operationsMaintaining hygiene standardsCustomer Service