Ojas Nigam

Product Manager

Gurugram, Haryana, India5 yrs 9 mos experience

Highly Stable

Key Highlights

Achieved 6x faster service delivery through process re-engineering.
Recognized as Airtel’s Young Technical Leader and Innovative Solutions Award winner.
Selected for Airtel’s top 3% emerging leadership program.

Stackforce AI infers this person is a Product Manager specializing in Telecommunications with a focus on B2B and B2C solutions.

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Skills

Core Skills

Product ManagementDigital Strategy

Other Skills

Order ManagementCustomer Relationship Management (CRM)Problem SolvingInternet of Things (IoT)Critical ThinkingData AnalyticsConnectivityWireframingInventory ManagementWarehouse OperationsImpact EvaluationAnalytical SkillsBroadbandStakeholder ManagementInfluencing Others

About

Senior Product Manager with ~6 years of experience, delivering scalable solutions across both B2C and B2B segments, spanning journeys across connectivity (ILL, MPLS) and digital products (IoT, IQ). Specialized in building systems like the Workforce Management System (WFMS) to drive digital transformation, operational efficiency, and customer experience improvements. Skilled in translating business needs into product workflows by integrating assurance, delivery, and support functions. Proven track record in process re- engineering, leading to 6x faster service delivery, 20%+ TAT reduction, and multi-crore material recovery. Recognized with Airtel’s ‘Young Technical Leader’ and ‘Innovative Solutions Award’. Selected for Airtel’s emerging leadership program, awarded to the top 3% of employees, including a Management Development Program at IIM Indore. Holds a B.Tech. from NIT Bhopal.

Experience

5 yrs 9 mos

Total Experience

5 yrs 9 mos

Average Tenure

5 yrs 9 mos

Current Experience

Airtel digital

4 roles

Senior Product Manager-DGM

Promoted

Dec 2025 – Present · 5 mos

Product Manager

Jul 2023 – Dec 2025 · 2 yrs 5 mos

Led the development of a Unified Service Portal (SP) & CRM framework for B2B Connectivity and Digital Products to integrate disconnected systems across assurance, collections, issue resolution, and support teams, eliminating fragmented workflows. This reduced interaction-to-ticketing time from 2.5 hours to 30 minutes and cut ticket resolution time by ~20% through guided diagnostics, tool unification, and enhanced first-point resolution.
Enabled IoT Resolver teams on the Workforce Management System (WFMS), Airtel Work (AW) to drive faster resolution for digital IoT products, reducing average resolution TAT from ~32 hours to ~25 hours (↓20%). Implemented granular governance for team-level performance and supported Airtel’s ₹500 Cr.(~$60M) IoT vertical, contributing to its 53% market share.
Re-engineered B2B wireline delivery workflows (ILL, MPLS) on Airtel Work (WFMS) by automating planning, provisioning, and testing tasks. Achieved a 6x reduction in delivery time, bringing it down from 6–7 days to just 1 day, by minimizing manual process hops and standardizing handoffs.
Launched appointment-based journeys for B2B service delivery within WFMS, allowing customers to select preferred installation slots and improving field force visibility. This led to a ~20% improvement in delivery turnaround time (TAT) and enhanced customer satisfaction metrics.

Order ManagementProduct ManagementDigital StrategyCustomer Relationship Management (CRM)Problem SolvingInternet of Things (IoT)+5

Associate Product Manager

Jul 2021 – Jun 2023 · 1 yr 11 mos

Built and scaled Workforce Management System (WFMS) for B2B connectivity products, onboarding ~2.7K field teams across 14 circles (725 cities) to manage ~10K monthly deliveries and ~30K support tickets, supporting ₹100-120Cr.( ~$12–14M) monthly revenue through streamlined workforce operations.
Re-engineered Wireless Delivery Flow (ILL, MPLS) for SMB segment, improving 10-day delivery adherence from 45% to 68% by optimizing task sequencing and reducing process bottlenecks.
Designed system-led material consumption & recovery workflows for ~3K field teams, addressing audit-flagged leakages by managing ₹8 Cr.( ~$960K) in excess usage and enabling recovery of ₹20–25 Cr.(~$2.4–3M) worth of material from order cancellations and churn scenarios.

Warehouse OperationsProduct ManagementImpact EvaluationWireframing

Young Technical Leader (YTL)

Jun 2020 – Jun 2021 · 1 yr

Spearheaded the development and implementation of a Workforce Management System(WFMS) for 15K field engineers.
Enabled automation across 10K+ RSUs, enhancing efficiency in B2C installations and fault repairs.
Achieved over 95% attendance accuracy, leading to a 25% reduction in installation turnaround time.
Contributed to improved operational efficiency for a customer base exceeding 10 million.

Analytical SkillsProduct ManagementBroadbandStakeholder ManagementInfluencing Others

Birla corporate limited

Industrial Training

Jun 2019 – Jun 2019 · 0 mo · Satna, Madhya Pradesh, India

Observed building and installation of Solar PV System in Birla Corporation Cement Plant Satna as part of the training. Learnt the usage and working of semiconductor physics involved in the process.

Bharat sanchar nigam limited

Industrial Training

Jun 2018 – Jun 2018 · 0 mo · Bhopal Area, India

Went for 2 weeks of industrial training in Bharat Sanchar Nigam Limited(BSNL). Learnt about different sections of Telecom Exchange such as MDF(Main Distribution Frame), TAX(Trunk Automatic Exchange), NIB(National Internet Backbone), C-Dot exchange etc. through observation and study of the setups for respective sections.