Palak D.

Operations Associate

Gurugram, Haryana, India4 yrs 11 mos experience
Most Likely To Switch

Key Highlights

  • Improved delivery performance by 15%
  • Secured major contract with e-commerce platform
  • Expert in cross-functional team management
Stackforce AI infers this person is a Logistics and E-commerce specialist with strong operational and sales capabilities.

Contact

Skills

Core Skills

Operations ManagementSalesCustomer Relationship Management (crm)Key Account Management

Other Skills

NegotiationAnalytical SkillsBusiness PlanningCustomer SatisfactionTeamworkCustomer ServiceMicrosoft ExcelCross-functional CollaborationProblem solvingTeam ManagementLeadershipDigital MarketingWeb Content WritingDanceSocial Media Marketing

About

I have done PGDM in marketing from Jaipuria Institute of Management, where I gained valuable insights into the dynamics of the e-commerce and logistics industry. Currently, I work as a Senior Specialist at Shiprocket, a leading tech-enabled logistics platform that connects online sellers with multiple courier partners. In this role, I design and implement innovative solutions that optimize processes, reduce costs, and enhance efficiency for our clients and partners. Some of my recent achievements include streamlining the order management system, improving the delivery performance by 15%, and securing a large contract with a major e-commerce platform. I also excel in managing cross-functional teams and creating collaborative environments that inspire high performance and exceed targets. I leverage my skills in new business development, key account management, and customer relationship management to deliver exceptional results and foster long-term partnerships. I am passionate about driving operational excellence and client success, and I am always eager to learn new skills and technologies that can revolutionize the world of supply chain. Let's connect and explore how we can work together to achieve our goals.

Experience

4 yrs 11 mos
Total Experience
1 yr 7 mos
Average Tenure
2 yrs 5 mos
Current Experience

Blinkit

2 roles

Deputy Manager

Jan 2025Present · 1 yr 5 mos

Assistant Manager

Dec 2023Dec 2024 · 1 yr

Shiprocket

Senior Specialist

Apr 2022Dec 2023 · 1 yr 8 mos · Gurugram, Haryana, India · On-site

SalesNegotiationOperations ManagementAnalytical SkillsBusiness Planning

Delhivery

Client Services Associate

May 2021Mar 2022 · 10 mos

Key Account ManagementCustomer SatisfactionTeamworkCustomer ServiceCustomer Relationship Management (CRM)Microsoft Excel

Key elements marketing solutions

Digital Marketing Intern

Nov 2020Jan 2021 · 2 mos · India

Customer SatisfactionTeamworkCustomer ServiceCustomer Relationship Management (CRM)

Reliable digital media

Digital Marketing Intern

Sep 2020Apr 2021 · 7 mos · India

Key Account ManagementCustomer SatisfactionTeamworkCustomer ServiceCustomer Relationship Management (CRM)

Pad integrated communications

Understanding Brand Management

Aug 2020Oct 2020 · 2 mos · India

Customer SatisfactionTeamworkCustomer ServiceCustomer Relationship Management (CRM)

Shine projects

Intern

May 2020Jun 2020 · 1 mo

Customer SatisfactionTeamworkCustomer Service

Education

Jaipuria Institute of Management

pgdm — marketing

Jan 2019Jan 2021

ST. JOSEPH CONVENT SCHOOL

High School

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