Pallavi Yadav

Operations Associate

Gurugram, Haryana, India2 yrs 10 mos experience
Most Likely To Switch

Key Highlights

  • Expert in managing cloud product onboarding.
  • Proficient in Salesforce and project management tools.
  • Strong communication skills ensuring customer satisfaction.
Stackforce AI infers this person is a Telecommunications Project Coordinator with expertise in cloud product management.

Contact

LinkedIn

Skills

Core Skills

Project ManagementCloud ProductsSalesforce

Other Skills

Administrative ProcessesAgile MethodologiesAgile Project ManagementAttention to DetailBusiness WritingCanvaCommunicationCorporate CommunicationsCorporate EventsCustomer CommunicationDaily OperationsDigital MarketingDocumentationGamma portalGoogle Docs

About

Efficient and detail-oriented Provisioning Agent with a strong background in supporting Project Delivery Team. Manages the onboarding of cloud products, ensuring timely delivery and customer satisfaction through effective communication and coordination with teams and suppliers. Proficient in Salesforce, Gamma Portal, Vodafone portal and Office 365 Suite (Word, Excel, PowerPoint, Outlook, Teams)

Experience

2 yrs 10 mos
Total Experience
1 yr 5 mos
Average Tenure
1 yr 8 mos
Current Experience

Onecom

Provisioning coordinator

Oct 2024 – Present · 1 yr 8 mos · Gurugram, Haryana, India · On-site

  • Responsible for managing the delivery and implementation of Onecom’s cloud and connectivity products for external customers.
  • Management and successful onboarding of cloud and connectivity products and services including but not limited to; Vox One, Vox, Inbound voice, SoGEA, FTTP including associated hardware
Gamma portalSalesforceProject ManagementCloud ProductsCustomer Communication

Cognyte

Apprentiship

Aug 2023 – Oct 2024 · 1 yr 2 mos · Gurugram, Haryana, India · On-site

  • Utilizing project management tools like ZOHO Project.
  • Salesforce case monitoring and RMA workflow.
  • Provide inventory information to Project Manager and Team.
  • Monitoring regular updates of the projects and sending reports to the
  • management
  • Ensuring that the company’s product can deliver on the customer’s
  • requirements.
  • Preparation and timely updating the process documents.
  • Coordinating with project managers and Vendors for issues/queries in
  • completing the request.
  • Participate in internal and external team discussions, and explain delivery
  • situations to project managers.
  • Follow- ups with the team for task level activities
ZOHO ProjectSalesforceInventory ManagementProject ManagementDocumentation

Education

DEWAN INSTITUTE OF MANAGEMENT STUDIES, MEERUT

PGDM

Jan 2021 – Jan 2023

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