Pankaj bhat — Operations Associate

Aspiring Data Scientist with a foundation in Business and analytics, currently upskilling through an MSc in Data Science (LJMU) and an EPGP in Data Science (IIIT Bangalore). Skilled in Python, SQL, machine learning, and statistical modeling. Adept at bridging the gap between data-driven insights and business strategy. Enthusiastic about AI, big data, and advanced analytics for impactful decision-making. Currently working as Technical Support Associate | Client: Intermedia I work at the intersection of technology and customer experience, delivering high-quality technical support for cloud-based communication and collaboration solutions. On a daily basis, I troubleshoot complex issues involving email hosting, DNS configurations, Outlook errors, domain authentication (SPF/DKIM), MFA, and VoIP services. I don’t just fix problems — I identify patterns, analyze recurring technical faults, and contribute to process improvements that reduce repeat incidents. Working in a fast-paced SLA-driven environment has strengthened my analytical thinking, structured problem-solving, and ability to simplify complex technical concepts for non-technical clients. 💡 Core Strengths: Root cause analysis Cloud communication troubleshooting Microsoft Exchange & domain configuration Customer-centric technical resolution Data-driven issue tracking and reporting

Stackforce AI infers this person is a Data Science professional with a focus on analytics and customer experience in the retail sector.

Experience: 2 yrs 10 mos