Mar 2023 – Jun 2024 · 1 yr 3 mos · Bengaluru, Karnataka, India

• I helped catalyzing business agility across diverse domains such as Sales, Professional Services, Customer Services, Product, Technology, and HR. Operated seamlessly at multiple organizational levels, and brought a holistic approach to coaching, fostering agile transformations that span the entire spectrum of the company. My work scope included conducting thorough maturity assessments, identifying areas for improvement, and collaboratively guiding teams on their journey towards enhanced business agility. With a commitment to cultivating a culture of continuous improvement, I navigated the intricacies of each domain, ensuring sustainable and impactful agile practices throughout the organization.

Apr 2022 – Feb 2023 · 10 mos · Berlin, Germany

• I shaped a swift, reliable, and transparent delivery experience. I enhanced agile maturity, incremental thinking, and self-organization within cross-functional squads, addressing tribe-level issues and refining processes. I played a pivotal role in improving planning, coaching roles, discovery and delivery techniques, and cross-tribe knowledge sharing. My coaching and training efforts resulted in high-performing teams with sustainable pace and robust employee engagement. Collaborating globally, I contributed to creating an environment fostering autonomy, critical thinking, and alignment, enabling teams to self-organize based on a clear vision and measurable KPIs.

Jan 2019 – Mar 2022 · 3 yrs 2 mos

• As a dynamic leader, I shaped strategic product designs and managed agile teams to solve complex digital challenges. Part of a collaborative unit, I contributed to designing, building, and delivering innovative capabilities for clients. I aimed to disrupt and enhance organizational agility, specializing in scaling Agile within the organization. With strong communication skills, I coached teams and leaders on Agile values and principles, leading large-scale Agile transformations. Additionally, I coached teams on various digital topics, actively engaging as a problem solver and facilitator to best serve our clients.

Jan 2017 – Dec 2018 · 1 yr 11 mos

• As an influential leader, I fostered agility across teams and drove organizational transformation. My coaching spanned various agile-related topics, shaping team mindsets and working processes. I focused on customer values, monitored team outcomes, and resolved impediments to enhance team performance and agile maturity. I facilitated learning and problem-solving across teams, contributing to the continuous improvement of agile methods. A critical driver in Technology & Digital's transformation, I created a safe environment for open communication and played a key role as a scrum master in guiding teams on their agile journey.

Jul 2014 – Dec 2016 · 2 yrs 5 mos

• As a Subject Matter Expert, I specialized in supporting applications, providing continuous improvement guidance, and conducting root cause analysis. Proficient in designing recovery steps, I addressed performance issues by identifying bottlenecks and implementing improvements, including areas for automation. I efficiently monitored and managed the support request queue.

Mar 2012 – Jun 2014 · 2 yrs 3 mos

• In this role, I supported applications, offering continuous improvement guidance. Proficient in root cause analysis, I documented findings for problem management. I identified and resolved bottlenecks, while also monitoring and managing the support request queue.

Sep 2011 – Mar 2012 · 6 mos

• In this role, I fostered collaboration with regional centers, ensuring timely knowledge distribution and enhancing user satisfaction. I contributed to a strong team environment, engaging specialists when needed and providing assistance to colleagues. Handling time-critical requests with an analytical focus. Additionally, I addressed complex issues, such as building dashboards with detailed calculations, advising on efficient IT application use, and measured success based on internal employees' goal achievement.

Jul 2009 – Sep 2011 · 2 yrs 2 mos · Gurugram, Haryana, India

Oct 2007 – Jan 2009 · 1 yr 3 mos · Hyderabad, Telangana, India

Dec 2005 – Aug 2007 · 1 yr 8 mos · Gurugram, Haryana, India · On-site