Parasnath C.

Operations Associate

Delhi, India12 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led IT infrastructure transformations for over 800 remote users.
Achieved 99.9% system availability across multiple regions.
PMP-certified professional with a focus on compliance.

Stackforce AI infers this person is a SaaS Infrastructure and Operations expert with extensive experience in IT management and compliance.

Contact

parasvarma@hotmail.com LinkedIn

Skills

Core Skills

It Infrastructure ManagementProject ManagementSystem AdministrationTechnical SupportCustomer Support

Other Skills

IT Service ManagementVendor ManagementRegulatory ComplianceMDMIAMWorkflow AutomationBusiness Process ImprovementITIL CertifiedProblem ManagementAsset Life Cycle ManagementNetwork AdministrationCustomer Relationship Management (CRM)Problem SolvingTroubleshootingBusiness Development

About

With over 7.5 years as a Senior IT Systems Administrator at Sumo Logic, I lead strategic IT infrastructure transformations, managing global operations for over 800 remote users across three regions. My core expertise lies in MDM, IAM, and SaaS migrations, with a focus on enhancing system reliability and ensuring secure, scalable infrastructure. As a PMP-certified professional, I am committed to aligning IT strategies with organizational goals. I prioritize compliance with regulatory frameworks, including ISO27001, SOC2, HIPAA, PCIDSS, and FedRAMP, while ensuring seamless asset management and comprehensive information security.

Experience

12 yrs 7 mos

Total Experience

3 yrs 1 mo

Average Tenure

7 yrs 9 mos

Current Experience

Sumo logic

Senior IT Systems Administrator

Sep 2018 – Present · 7 yrs 9 mos · Noida Area, India · Remote

Led strategic IT infrastructure transformation initiatives, including MDM and IAM migrations, improving system reliability by 25%+ . Executed MDM Migrations from SimpleMDM to JAMF and then to Kandji, Identity and Access management migration from OneLogin to Microsoft Azure and then to Okta, Asset management Tool Migration from Google Spreadsheet to Asset Panda to Oomnitza to Setyl, Network system migration from Netgear to Ubiquity, Multiple SSO implementations of various critical apps and websites like 1password, Zoom, Slack, Pageduty etc, ISP Migrations(Tikona/Tata Telesystems to Airtel/Tata Communications)
Led global IT infrastructure operations for 800+ remote users across 3 regions; architected secure identity, device, and SaaS lifecycle platforms with 99.9% availability. Enhanced helpdesk response time by 25% through ticket automation and proactive team mentorship and coaching.
Implemented Workflow Automation in IT Onboarding and Offboarding processes, leading to greater process effectiveness and improved SLAs by 50%+
Participated in implementation of compliance controls for ISO27001, FedRAMP, SOC2, PCIDSS and HIPAA frameworks.
Led vendor management and asset lifecycle programs covering 2,000+ devices.
Delivered process improvements reducing recurring issues by 30% and ticket resolution times by 20%.
Budget management initiatives drove significant savings, including 10%+ reduction in IT equipment costs, 50%+ savings on ISP charges, and improved vendor payment cycles that enabled additional discounts.
Consistently recognized for delivering excellent Customer CSAT, IT automations, cost efficiency, cross-functional collaborations and process excellence across global operations.

Project ManagementIT Service ManagementVendor ManagementSystem AdministrationRegulatory ComplianceIT Infrastructure Management

Mongodb

IT Engineer

Jul 2018 – Aug 2018 · 1 mo · Gurgaon, India · On-site

Managed APAC office IT infrastructure, ensuring secure and reliable network operations.
Configured and maintained essential software and hardware systems to support business productivity.
Oversaw IT asset inventory, vendor coordination, and hardware procurement.
Streamlined user onboarding and offboarding processes while resolving technical issues promptly to maintain high user satisfaction and operational continuity

IT Infrastructure ManagementSystem AdministrationBusiness Process ImprovementIT Service ManagementITIL CertifiedProject Management+5

Facebook

Technical Principal, Enterprise Engineering

May 2017 – Jun 2018 · 1 yr 1 mo · Gurgaon, India · On-site

Supported IT Operations expansion across India, delivering enterprise-scale support to 1,000+ users while maintaining 99.9% system availability and superior customer satisfaction.
Handled major projects like Facebook Gurgaon Office Expansion, Facebook Delhi New Office Build
Led incident, problem, and change management initiatives, ensuring SLA adherence and process efficiency improvements of 25%.
Administered MobileIron MDM for secure device management.
Deployed multiple user training programs, and published 100+ knowledge base articles.
Partnered cross-functionally with global business units to align IT strategies, optimize logistics, and support new service rollouts.
Fostered collaboration-driven culture and global teamwork to enhance service delivery and operational excellence.

IT Infrastructure ManagementSystem AdministrationBusiness Process ImprovementIT Service ManagementITIL CertifiedProject Management+4

Expedia, inc.

IT Support Engineer

Apr 2015 – May 2017 · 2 yrs 1 mo · Gurgaon, India · On-site

Delivered Level 2 IT support to 500+ end-users across laptops, desktops, and infrastructure, exceeding uptime and operational continuity targets.
Acted as primary liaison between end-users and IT teams, managing major incidents and resolving 95% of issues within SLA.
Deployed and configured 500+ devices via JAMF and SCCM, improving deployment efficiency.
Led Problem and Change Management processes by effectively leveraging ITSM tools such as ServiceNow, reducing incident recurrence by 40%+.
Supported remote offices across APAC, enhancing IT responsiveness and operational continuity through regular site visits and vendor coordination.
Coordinated Expedia New Floor Build Project.
Achieved 95% SLA compliance through timely ticket resolution and proactive escalation.
Oversaw installations, upgrades, and troubleshooting documentation to maintain operational continuity and compliance.

IT Infrastructure ManagementSystem AdministrationBusiness Process ImprovementIT Service ManagementITIL CertifiedProject Management+4

Adobe

System Administrator

Nov 2013 – Mar 2015 · 1 yr 4 mos · Delhi NCR · On-site

Diagnosed and resolved 100+ system and network issues per month across Mac OS X and Windows platforms, ensuring system uptime and seamless performance.
Delivered end-to-end software and hardware support, leveraging Air Watch MDM to manage 2000+ devices.
Achieved 95% SLA compliance through timely ticket resolution and proactive escalation.
Partnered with Problem and Change Management to execute root cause analyses and implement RFCs, boosting system efficiency by 20%.
Oversaw installations, upgrades, and troubleshooting documentation to maintain operational continuity and compliance.

IT Infrastructure ManagementSystem AdministrationBusiness Process ImprovementIT Service ManagementITIL CertifiedProblem Solving+3

Iyogi inc.

Performance Specialist

Mar 2012 – Nov 2013 · 1 yr 8 mos · Gurgaon, India · On-site

Technical Leadership and Troubleshooting expert.
Managed Service Delivery, resolving PC/Mac OS and Network issues via Remote Support.
Drove Customer Satisfaction through Escalation Management and Performance Coaching, aligning team results with the Process Vision.
Resolved an average of 150+ escalated technical incidents monthly, collaborating cross-functionally to achieve a 95% first-call resolution (FCR) rate for PC, Mac OS, and network issues.

Technical SupportIT Service ManagementProblem SolvingCustomer SupportBusiness DevelopmentCustomer Relationship Management (CRM)+2