Dec 2022 – Dec 2025 · 3 yrs

• Design and ship web and mobile banking features, including card management, repayments, and money movement, helping enterprise clients launch financial products faster
• Lead design of customer support platform, cutting average resolution time by 15% while increasing agent and customer satisfaction
• Own and scale a multi-brand design system, defining token architecture and reusable components to accelerate delivery across white-labeled products
• Build interactive prototypes and vision concepts that support enterprise sales, contributing to multimillion-dollar deals

Jan 2022 – Dec 2022 · 11 mos · Remote

Aug 2021 – Nov 2022 · 1 yr 3 mos · San Diego, California, United States · On-site

• Designed and shipped a mobile vehicle inspection app, driving 2,500+ new subscriptions
• Designed fleet safety tools including real-time tracking, risk scoring, and video review, reducing risky driver behaviors by 29%
• Translated complex IoT data into dashboards for managers, increasing feature adoption and enabling faster operational decisions
• Established a mobile-first design system, reducing handoff time by 40% and improving UI consistency across mobile products

Aug 2019 – Aug 2021 · 2 yrs · San Diego, California, United States · On-site

Jan 2018 – Aug 2019 · 1 yr 7 mos · San Diego, California, United States · On-site

• Redesigned a global field service work order tool used by 200+ technicians, eliminating workflow inefficiencies discovered through on-site interviews and process mapping
• Improved the usability and engagement of the internal intranet by conducting user testing and heuristic audits
• Revamped the corporate careers website with stronger navigation and search-optimized design, boosting organic traffic by 15%
• Created a new-hire onboarding flow that reduced ramp-up time, developed through a cross-functional design sprint

Sep 2017 – Nov 2017 · 2 mos · Greater San Diego Area

May 2016 – Sep 2016 · 4 mos · Greater San Diego Area