Sep 2023 – Dec 2024 · 1 yr 3 mos · Ranchi, Jharkhand, India · On-site

• As a Visiting Faculty at ICFAI University, Jharkhand, I had the opportunity to engage with bright minds pursuing Bachelor of Technology (B.Tech) and Bachelor of Computer Applications (BCA). My role focused on delivering industry-relevant knowledge and nurturing the next generation of tech professionals through structured lectures, practical sessions, and interactive discussions.
• Subjects Taught:
• Artificial Intelligence (AI)
• Data Engineering
• Software Engineering
• Cloud Computing
• Key Responsibilities:
• Designed and delivered lectures aligned with academic curriculum and industry standards.
• Simplified complex concepts into practical, application-based learning for students.
• Conducted hands-on lab sessions, case studies, and project mentoring to strengthen technical understanding.
• Encouraged students to explore innovation, critical thinking, and problem-solving in real-world contexts.
• Collaborated with academic teams to enhance course delivery and learning outcomes.
• Impact:
• Empowered students with foundational and advanced knowledge in key technology domains.
• Helped bridge the gap between theory and practice, preparing students for professional roles in the IT industry.
• Inspired many learners to pursue careers in AI, Data, Software Development, and Cloud Technologies.

Nov 2020 – Present · 5 yrs 7 mos

• As the Founder & CEO of Piyush Academy, I lead a passionate team of professionals dedicated to delivering high-impact corporate and retail training solutions. My role involves driving the overall strategy, operations, and growth of the organization, ensuring we deliver exceptional value to clients through cutting-edge skill development programs and cloud & software consulting services.
• Key Responsibilities:
• Provide strategic vision and leadership to position Piyush Academy as a trusted training and consulting partner.
• Oversee business operations, training delivery, and client engagement with a team of 10+ skilled professionals.
• Develop and implement corporate training programs tailored for diverse industries and skill levels.
• Lead initiatives in Cloud Technologies, AI Tools, and Software Consulting, helping organizations adopt future-ready solutions.
• Forge collaborations with industry leaders, academic institutions, and technology companies to expand service offerings.
• Manage business development, partnerships, marketing strategies, and revenue growth.
• Ensure high-quality standards in curriculum design, content development, and learner outcomes.
• Key Achievements
• Delivered high-skill training programs for corporate clients and individual learners across multiple domains.
• Built a sustainable team structure that supports both retail and enterprise segments.
• Expanded service offerings to include cloud consulting and digital transformation training, enhancing organizational impact.

Nov 2020 – Jun 2025 · 4 yrs 7 mos

Nov 2020 – Present · 5 yrs 7 mos · India

Jun 2016 – Nov 2020 · 4 yrs 5 mos · Pune, Maharashtra, India · On-site

• As a Cloud & DevOps Lead, I was responsible for driving the strategic management of IT infrastructure, supporting remote and on-premise environments, and leading initiatives to modernize operations through automation, cloud integration, and best-in-class DevOps practices. My role blended hands-on technical expertise with team leadership and strategic decision-making to ensure system reliability, security, and scalability.
• Key Responsibilities:
• Led the administration and optimization of Windows Server environments, ensuring high availability, disaster recovery, and compliance with enterprise standards.
• Designed and implemented PowerShell automation scripts to streamline server provisioning, configuration, and routine maintenance tasks, significantly reducing manual overhead.
• Provided leadership and technical direction to support teams and network administrators, ensuring seamless operations for remote and in-office users.
• Managed Active Directory, Group Policy, TCP/IP networking, and hardware lifecycle activities, ensuring alignment with security and operational policies.
• Played a key role in SQL Server High Availability and Disaster Recovery (HA/DR) strategies, ensuring business continuity.
• Defined and enforced user access controls, patch management policies, and standard operating procedures to maintain compliance and strengthen security posture.
• Worked on clustered environments to resolve critical service issues, improve performance, and minimize downtime.
• Oversaw network troubleshooting (IP configuration, crimping, punching), ensuring smooth connectivity across enterprise systems.
• Ensured systems complied with health, safety, and security standards, while optimizing costs and resource utilization.
• Leadership & Impact:
• Provided strategic oversight of IT infrastructure, ensuring all systems, servers, and cloud-connected services operated at peak performance.
• Mentored team members in cloud migration strategies, scripting, and modern IT practices.

Jan 2012 – Jan 2014 · 2 yrs · On-site

• Promoted after 18 months for outstanding performance and technical expertise. Trained and mentored new employees, helping them ramp up quickly on tools, processes, and quality standards. Worked on knowledge base development, ensuring documentation accuracy and accessibility. Monitored calls and tickets, handled escalations, and maintained service excellence.

Jan 2010 – Jun 2016 · 6 yrs 5 mos · On-site

• Promoted to lead operations and manage a team of 20+ Technical Associates, overseeing day-to-day service delivery and performance. Managed team operations, resource planning, recruitment, and vendor management to maintain smooth functioning of the service desk. Provided leadership, coaching, and performance feedback to ensure high team morale and productivity. Acted as a strategic bridge between technical teams and business leadership, ensuring alignment with organizational goals.
• Key Achievements:
• Rapid progression through roles due to consistent performance, leadership, and impact.
• Successfully led incident management modernization, improving reporting accuracy and operational efficiency.
• Built and managed a high-performing support team, ensuring service quality at scale in a fast-paced enterprise environment.
• Contributed to strategic projects involving revenue reporting, service improvement, and knowledge management.

Jan 2010 – Dec 2011 · 1 yr 11 mos · On-site

• Delivered end-user support by troubleshooting desktop operating systems, network connectivity, and printer-related issues for internal clients. Handled service desk tickets efficiently, ensuring timely resolution and high customer satisfaction. Developed strong communication and problem-solving skills to gather and relay technical information during installations and upgrades.