Gisèle Godin

CEO

Toronto, Ontario, Canada23 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven ability to drive value for customers and organization.
Strong leader and mentor fostering high-performing teams.
Expertise in managing customer satisfaction and employee retention.

Stackforce AI infers this person is a SaaS and MarTech expert with a strong focus on client delivery and professional services.

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Skills

Other Skills

Program ManagementIntegrationConsultingCompetitive AnalysisBusiness DevelopmentStrategic PlanningPre-salesTrainingSalesBusiness IntelligenceData WarehousingMarket ResearchCustomer SupportBusiness AnalysisIT Management

About

I am an accomplished leader with a proven ability to drive value for customers and the organization by growing high-performing teams. I am a strong leader and mentor who encourages the person to always put their best foot forward in a get things done attitude. Executive professional services leader with exceptional skills offering solid range of management and team building skills, along with excellent planning, organizational and communication skills. Achieves and maintains strong results while managing a balanced environment measured on customer satisfaction and high employee retention. Specialties: B2B, SaaS, B2C, Professional Services, Deployments, Scaling up, Implementations, Project Management, Portfolio Management, Delighting Customers, Advising Clients, Customer Engagement, Business, Advisory, KPI, Process Improvement, On-Premise

Experience

23 yrs 5 mos

Total Experience

2 yrs 11 mos

Average Tenure

5 yrs 6 mos

Current Experience

Black duck

Executive Director, Technology Services

Oct 2024 – Present · 1 yr 8 mos

Synopsys inc

Global Director, Client Delivery and Enablement

Dec 2020 – Present · 5 yrs 6 mos

Helping Customers build secure and high quality software faster.

Kognitiv corporation

VP Client and Partner Delivery

Jan 2020 – Dec 2020 · 11 mos

Resolver inc.

VP of Professional Services and Support

Jan 2018 – Jan 2019 · 1 yr · Toronto, Canada

Global Professional Services and Support leader for Security, Risk and Compliance organization to transform how customers think about risk.

Oracle

Senior Director Professional Services - Oracle Marketing Cloud

Jan 2011 – Jan 2018 · 7 yrs · Toronto, Canada

Oracle Marketing Professional Services supporting Marketing Automation platforms Eloqua B2B, Responsys B2C, BlueKai DMP, Display, WebTrends Infinity and Content Management. Delivering agency technical services for Responsys and Eloqua client base with specialization in custom development. Drive growth of professional services in Enterprise and SMB customer base. Transforming the onboarding process to a higher margin business while keeping a positive customer experience.

Symcor

Director of Application and Technology Services

Jan 2009 – Jan 2011 · 2 yrs · Toronto, Canada

Managed +100 Professional Services and Development in the Financial Industry with a focus on cost savings and continuous improvements. The teams consisted of Program Managers, Project Managers, Application development along with the Business System Analysts. Executive oversight on all in-flight projects and participation in key steering committees.

Texada software

Vice President of Client Services, Support and Education

Jan 2007 – Jan 2009 · 2 yrs · Guelph, Ontario

Global Services, Support and Education team for an international rental software company. Created offerings to extend value of the product while maximizing the costs of the resources to service the existing client base.

Pitney bowes

IT Portfolio Manager

Jan 2005 – Jan 2007 · 2 yrs · Mississauga, Ontario

Managed CIO Canadian portfolio to maximize IT resources and dollars spent by each business unit. Managed the Marketing Website IT team responsible for developing and maintaining Canadian Marketing integrated website.

National research council

Competitive Technical Intelligence Manager

Jan 2002 – Jan 2005 · 3 yrs · New Brunswick, Canada

Venture Capital arm of the Canadian government where the CTI business unit provided recommendations and analysis on whether to invest in the new business venture. Managed the CTI group in Atlantic Canada consisting of highly qualified analysts representing each province.