Piyush Prasad

Operations Associate

Navi Mumbai, Maharashtra, India11 mos experience

AI Enabled

Key Highlights

Proficient in managing IT service operations.
Hands-on experience with ManageEngine ServiceDesk Plus.
Strong analytical skills enhancing system reliability.

Stackforce AI infers this person is a proficient IT support specialist in a dynamic startup environment.

Contact

Skills

Core Skills

It Service OperationsAsset ManagementClient Support

Other Skills

Analytical SkillsExcelHelping ClientsAnthropic ClaudeJenkinsGithub ActionCloudflareDomain Name System (DNS)Email RoutingPatch ManagementUbuntuUser ManagementLinux System AdministrationCLIGitHub

About

As an IT Office Assistant at Runtime Solutions, I focus on managing IT service operations, including ticket handling using ManageEngine ServiceDesk Plus, asset tracking, and providing hands-on IT support. My role emphasizes ensuring system reliability, streamlining workflows, and collaborating across teams to reduce downtime in a fast-paced startup environment. I hold a Bachelor of Commerce degree from the University of Mumbai, completed in March 2025. To enhance my technical proficiency, I earned AWS Cloud Essentials and Cloud Practitioner certifications in November 2025. With skills in Jenkins, patch management, and Ubuntu, I am committed to expanding my expertise in cloud technologies and DevOps, aiming to transition into a specialized role in this domain.

Experience

11 mos

Total Experience

11 mos

Average Tenure

11 mos

Current Experience

Runtime solutions

2 roles

IT Office Assistant

Jun 2025 – Present · 11 mos · Andheri West , Mumbai , India · On-site

In my role at Runtime Solutions, I was responsible for managing IT service operations and ensuring effective ticket management across multiple locations. I focused on asset tracking and provided day-to-day IT support, which significantly enhanced system reliability and performance. My contributions helped create a more efficient IT environment in a dynamic startup setting.

Asset ManagementAnalytical SkillsIT Service Operations

IT Office Assistant (Intern)

Dec 2024 – Jun 2025 · 6 mos · Andheri West , Mumbai , India · On-site

In my role as an IT Office Assistant Intern at Runtime Solutions, I managed daily IT operations while providing hands-on support in a dynamic enterprise setting. I effectively utilized ManageEngine ServiceDesk Plus for ticket management, ensuring timely resolutions and adherence to service level agreements. My collaboration with internal teams and vendors contributed to efficient IT service delivery and minimal downtime.

ExcelHelping ClientsIT Service OperationsClient Support