Apr 2024 – Jun 2025 · 1 yr 2 mos · Pune, Maharashtra, India · Hybrid

Jun 2022 – Dec 2023 · 1 yr 6 mos · Pune, Maharashtra, India

Sep 2020 – Jun 2022 · 1 yr 9 mos · Pune, Maharashtra, India

Sep 2020 – Nov 2020 · 2 mos · Pune, Maharashtra, India

• Salesforce Business Analyst
• Techila Global Services
• Project: Sify
• 1. Business Requirement Gathering
• 2. Study AS is System, understand the flow and analyze the problem to be solved
• 3. Producing required Artifacts, necessary documentation
• 4. Getting sign off on the BRD
• 5. Creating user stories and driving the project
• 6. UAT and deployement.

Aug 2019 – Jan 2020 · 5 mos

• Salesforce Business Analyst
• Capgemini, Mumbai, Maharashtra
• Project :- AEGIS Protective Services
• Wrote and maintained technical and functional specifications to document database intentions and requirements.
• Developed team communications and information for client meetings.
• Resolved Critical problems, improved operations and provided exceptional client support.
• Analyzed data, files, records and other documents to obtain business information and key data informing responses to development requests.
• Mapped current business and operational processes and recommended areas for improvement.
• Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
• Implemented Custom CPQ model for smooth processing of Sales functions.
• Successfully integrated DocuSign after CPQ implementation.

Aug 2018 – Jan 2020 · 1 yr 5 mos

• Business Analyst
• Capgemini India, Pune, Maharashtra
• Project :- Bayer Business Services
• Assigned tasks to associates, staffed projects and updated all involved parties to enhance optimal business flow.
• Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
• Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
• Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.
• Documented business processes and analyzed procedures to align with changing business needs.
• Assessed impact of current sales business processes on users and stakeholders and evaluated potential areas for improvement.
• Identified process inefficiencies through gap analysis and outlined sensible solutions.
• Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
• Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.

Apr 2018 – Jan 2020 · 1 yr 9 mos

• Business Analyst
• Capgemini, Mumbai, Maharashtra
• Project :- Messtellen Dataie
• Modeled innovative solutions to respond to organizational needs.
• Mapped current business and operational processes and recommended areas for improvement in the chemical factories
• Diminished process gaps and encouraged optimal productivity by closely supervising workflow of claims analysts and mail clerks.
• Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
• Researched and resolved issues regarding integrity of data flow into databases.
• Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
• Improved the existing functions to deliver the maximum output by applying various approval methods and autoapproval rules in specific cases.

Jan 2018 – Jan 2019 · 1 yr

• Business Analyst
• Capgemini, Mumbai, Maharashtra
• Project :- Domain Management
• Managed Domain as per the guidelines provided by the client
• Supported on 1st EST half
• Creation , Deletion, Transfer of domains as per client requirement
• Weekly Client updates and discussion for new scope and existing challenges
• Instructed junior team members on protocols and procedures to maximize contributions and creating self motivated environment
• Closely collaborated with project members to identify and quickly address problems.

Jan 2017 – Apr 2019 · 2 yrs 3 mos

• Team Lead
• Capgemini, Pune, Maharashtra
• Project :- Internal Automation Drive
• Successfully conducted the Automation drive throughout the internal projects
• Documented procedures and business processes and shared information with appropriate stakeholders.
• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
• Prepared detailed reports weekly on updates to project specifications, progress, identified conflicts and team activities.
• Instructed junior team members on protocols and procedures of each team to maximize contributions.
• Continuously monitored the Service for quality assurance according to strict guidelines.
• Minimized the MAnual hours by implementing RPA technologies to automate the existing process
• Improved IAM system by automating with help of UI PAth
• Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.
• Developed flowcharts and diagrams to describe and lay out logical operational steps.

Jan 2016 – Mar 2019 · 3 yrs 2 mos

• Business Analyst
• Capgemini India Pvt. Ltd, Mumbai, Maharashtra
• Project :- iOS Roll out (Bayer)
• Drive iOS rollout successfully on IOS devices of client for three consecutive roll outs viz. IOS 9x, iOS 10, iOS11
• Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
• Tested troubleshooting methods, devised innovative solutions, and documented resolutions for inclusion in knowledge base for support team use.
• Tracked the project process for maximum output of successful rollout of Ios upgrades
• Document the Lessons learned and propose for new features and requirement of automation to increase the success time from usual.

Aug 2015 – Apr 2018 · 2 yrs 8 mos

• Project:- Bayer Application Portfolio Management
• Project Planning and execution of the Upgrade process from start to end.
• Engaged in Client meetings and discussions to improvise the process by identifying the limitations and proposing the solutions.
• Providing training to application Managers for the necessary upgrade related information and Apps testing.
• Successfully completed the three consecutive upgrades with 100% success rate.
• Application Portfolio Management of Bayer's Application Repository ( 6000+ applications) and all portfolio activities were managed along with the lifecycle and application maintenance.
• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
• Closely collaborated with project members to identify and quickly address problems.
• Addressed technical issues and guided end users through resolution.
• Supported software integration and implemented maintenance enhancements to bolster product development cycle.
• Communicated technical development stages and provided design support to businesses and other stakeholders encouraging participation for on-time execution by proposing new system with new features.
• Communicated with clients to define business objectives and present individualized solutions.
• Conducted research to determine client needs and implemented product testing plans