Pradeep Kumar

AI Researcher

Noida, Uttar Pradesh, India3 yrs 2 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Expert in Generative AI and Large Language Models.
Developed AI solutions that improved operational efficiency by 70%.
Skilled in designing end-to-end AI systems and dashboards.

Stackforce AI infers this person is a SaaS-focused AI Developer with expertise in Generative AI and NLP solutions.

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Skills

Core Skills

Generative AiLarge Language Models (llm)Artificial Intelligence (ai)Natural Language Processing (nlp)Data Analysis

Other Skills

AI AgentsAWS SageMakerAdvance ExcelAgent-based ModelingAmazon Web Services (AWS)Bidirectional LSTMBig DataCommunicationConvolutional Neural Networks (CNN)DAXData AnalyticsData CleaningData ScienceData VisualizationData ingestion

About

Currently contributing as a Generative AI Developer at FCI CCM since September 2025, leveraging expertise in Generative AI, Large Language Models (LLM), and Knowledge Graph Retrieval-Augmented Generation (RAG). Previous experience at Progressive Infotech includes building AI agents for Excel query automation with LangChain and HuggingFace, improving operational efficiency, and assisting with RAG pipeline design for chatbot optimization. Holds a Bachelor of Arts degree in Economics from CCS University, with certifications in Python, SQL, and Information Technology. Demonstrated skills in designing end-to-end AI solutions, including fine-tuning LLMs, implementing RAG systems, and developing NLP models. Dedicated to empowering organizations with cutting-edge AI technologies and automation solutions.

Experience

3 yrs 2 mos

Total Experience

1 yr 2 mos

Average Tenure

9 mos

Current Experience

Fci ccm

Generative AI Developer

Sep 2025 – Present · 9 mos · Noida, Uttar Pradesh, India · On-site

Generative AILarge Language Models (LLM)Retrieval-Augmented Generation (RAG)Artificial Intelligence (AI)Machine LearningPython (Programming Language)+1

Progressive infotech pvt. ltd.

Analyst

Jan 2024 – Jan 2025 · 1 yr · Noida, Uttar Pradesh, India · On-site

● Built an AI agent for Excel query automation using LangChain (Pandas Dataframe) and HuggingFace LLM (Mistral-7B), which improved support team efficiency and reduced manual analysis time by 70%.
● Assisted in designing and testing a RAG pipeline for the company’s Support Chatbot to reduce hallucination, contributed to data ingestion, chunking, embeddings, vectorization, and retriever implementation.
● Developed and deployed a Bidirectional LSTM-based NLP model using TensorFlow for IT support ticket
classification, achieving 89% accuracy and reducing manual intervention by 60%.
● Designed Power BI dashboards to track KPIs like No-Show (Planned/Unplanned Leave) and attrition metrics, improving resource planning by 20%.
● Analyzed over 50,000 monthly support tickets to pinpoint recurring trends and critical issues, resulting in a notable improvement of closure rates by 10% while decreasing resolution times by 22%.
● Performed Mean Time To Resolve (MTTR) analysis across 8 projects, correcting TAT errors and improving engineer performance by 40%.
● Automated project health reporting with an Excel-based Balanced Scorecard integrated into PowerPoint, saving 40% time and increasing accuracy.