Pragya Bharadwaj

Founder

Nashik, India17 yrs 2 mos experience
Most Likely To SwitchAI Enabled

Key Highlights

  • 15+ years of experience in content strategy.
  • Expert in SEO-optimized content for B2B SaaS.
  • Proven track record in building remote teams.
Stackforce AI infers this person is a content strategist specializing in B2B SaaS and digital marketing.

Contact

pragyapbhardwaj@gmail.comLinkedIn

Skills

Core Skills

Content StrategyDigital MarketingContent DevelopmentOperations Management

Other Skills

Analytical SkillsArtificial Intelligence (AI)Attention to DetailBloggerBusiness StrategyCommunicationContent DeliveryContinuous ImprovementCopywritingDefining RequirementsDelegationDigital Project ManagementEditingEngaging ContentGoogle Docs

About

Content has a new bar for performance. It's no longer enough to rank on Google; you have to become the definitive answer for AI. I build the content strategies and operating systems that achieve this. I’m a content strategist and operations leader with 15+ years of experience helping brands craft impactful narratives, scale content systems, and deliver results across digital platforms. As the Founder and Head of Content Strategy and Remote Operations at IncrediContent, I’ve led end-to-end content delivery for B2B SaaS, fintech, and early-stage startups — from blog series and websites to SEO-optimized campaigns, social copy, and pitch decks. I specialize in simplifying complex ideas, aligning content with business goals, and creating assets that drive both engagement and conversions. I bring a unique blend of strategic structure and creative flair. With a foundation in banking operations (Citibank, HSBC), I understand the discipline behind process, compliance, and client satisfaction. I’ve built remote teams from scratch and implemented systems using tools like Trello, Asana, and Slack. With a passion for storytelling, I’ve developed content calendars, managed editorial workflows, and collaborated across teams. I regularly work with tools like ChatGPT, inLinks, and Grammarly to deliver content that performs. Beyond traditional content roles, I’m fluent in English and Hindi, and have voiced e-learning modules and explainer videos. I’ve also written video scripts, developed storyboards, and contributed creative content for educational and marketing media, helping companies create content that not only informs but also resonates. If you’re building something meaningful and need a partner who can bring structure, strategy, and voice, let’s connect.

Experience

17 yrs 2 mos
Total Experience
3 yrs 2 mos
Average Tenure
4 yrs 5 mos
Current Experience

Varstreet inc.

2 roles

Content Marketer

Jun 2025 – Present · 1 yr

Senior Content Writer

Jul 2019 – Present · 6 yrs 11 mos

  • Creating short to long-form articles for the blog posts related to e-commerce, customer experience, technology, software solutions, etc.
  • Conducting research using multiple resources to add relevant data and authenticity to the subject matter.
  • Strategizing, researching, and structuring the content on chosen subject and content ideas.
  • Collaborating with the digital marketing team for SEO optimization and graphics
  • Coordinating with the team remotely with the help of calls and project management software
Content Development

Prescinto

Content Developer

Aug 2022 – Dec 2022 · 4 mos · India

Content StrategyContent Development

Cybervie-ionots technologies pvt ltd

Social Media Marketing Consultant

Apr 2022 – May 2023 · 1 yr 1 mo

Content StrategyCopywritingSocial MediaContent DevelopmentSocial Media Marketing

Incredicontent

Founder

Jan 2022 – Present · 4 yrs 5 mos · Nashik, Maharashtra, India · Remote

  • Strategic content and operations professional with 15+ years of experience driving growth, engagement, and operational excellence. As the Founder and Managing Director of IncrediContent, I lead a remote-first content agency. My company specialises in B2B SaaS and delivers high-impact SEO content, marketing strategy, and editorial solutions for clients. My role at IncrediContent encompasses content planning, editorial operations, team leadership, and client success. I also manage performance optimization using tools such as Asana, Trello, and Slack, along with end-to-end project delivery.
Workflow ManagementDelegationOnline MarketingContent DeliveryContent StrategyEngaging Content+21

Scatter

Freelance B2B SaaS Writer and Editor

Jan 2022 – Present · 4 yrs 5 mos · Mumbai, Maharashtra, India

Workflow Management

Solutelabs: work from anywhere

Freelance Writer

Sep 2021 – Sep 2024 · 3 yrs

WritingSEO CopywritingBlogger

Worksleader

Content Writer

Jul 2021 – Jan 2023 · 1 yr 6 mos

Content Development

Welding specialties (i) pvt. ltd.

Senior Manager, Operations and Customer Service

Jan 2011 – Jan 2017 · 6 yrs · Nashik, Maharashtra, India

  • Built strong relations with customers: streamlined client communication processes mainly payment reminders, post sales services, query management and customer feedback.
  • Addressed customer queries and concerns by providing solutions in the minimum turnaround time.
  • Coordinated with different departments for the redressal of customer complaints.
  • Regularized customer feedback processes
  • Negotiated better purchase deals with vendors that reduced productions costs by approximately 8%
  • Ensured 100% compliance with the current audit requirements for business documentation, salaries, and vendor agreements.
  • Track the inventory write down for the business operations and provide guidance to the leadership team
  • Review and report the per employee productivity and performance reports to the leadership.
  • Negotiated budget with the vendors
  • Maintained a Customer Retention Rate of 80% and long term relationships with key clients
  • Managed relationships with vendors for smooth functioning
  • Recruiting, selecting, coaching and training employees to achieve maximum customer satisfaction.
Analytical SkillsMicrosoft OfficeOperations Management

Hsbc

Senior Manager

Feb 2007 – Oct 2007 · 8 mos · Greater Lucknow Area

  • Leadership Role managing a team of six: Customer Service, Back Office, Clearing.
  • Created Department Instruction Booklet for Banking Operations for single city branches which was implemented all over India.
  • Led a team of customer service executives who handled customer queries, upselling and cross-selling of Banking and Insurance products
  • Maintained profitable relationships with key customers.
  • Supported cross-selling of Mutual Funds and Insurance to the existing and new customers.
  • Cleared all the audits with 100% accuracy rate.
  • Handled ATM and cash management with the help of vendors and outsourced agencies.
  • Coordinated with the internal tech team for Front office and clearing department.
  • Coordinated with centralized back offices for account opening, bank operations, and ATM management.
  • Checked and authorized all the cash and clearing entries.
  • Managed a team of banking assistants for who handled manual and automated clearing of cheques.
  • AWARDS AND RECOGNITIONS
  • Treasure Chest Award by Head of Personal Financial Services, HSBC, India in the month of July 2007 for the preparation of Department Instruction Booklet and overall exemplary performance in services.
  • Recognition for exemplary performance in the month of MAY 2007
Workflow ManagementAnalytical SkillsMicrosoft OfficeOperations Management

Citi

Service Relationship Manager

Jul 2003 – Feb 2007 · 3 yrs 7 mos · Greater Lucknow Area

  • Key Role in setting up the teller and customer service operations in the new branch banking services.
  • Processed and Managed FCNR, NRE/NRO, Resident Savings and Current accounts.
  • Suggested banking and investment products to the walk-in customers.
  • Cross-selling and explaining other retail banking products to the existing and new customers.
  • Addressed customer concerns and complaints.
  • Prepared documents for internal and external audits. Achieved 100% compliance ratings in all the quarters
  • Coordinated with centralized back office team for account opening and banking operations.
  • Booked mutual funds entries using banking software. Recorded highest number of entries in North India.
  • AWARDS AND RECOGNITIONS
  • Service Quality Award for exceptional performance in Customer Service
Workflow ManagementAnalytical SkillsMicrosoft OfficeOperations Management

Education

University of Lucknow

Master's of Science — Physics

Jan 2001 – Jan 2003

University of Lucknow

Bachelor of Science - BS — Physics

Jan 1998 – Jan 2001

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