Prakhar Goyal

CEO

Noida, Uttar Pradesh, India9 yrs 9 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Expert in AI-driven test automation strategies.
Proven track record in customer engagement and retention.
Passionate about transforming QA into a strategic business function.

Stackforce AI infers this person is a SaaS Account Management expert with a focus on AI-driven quality engineering.

Contact

Skills

Core Skills

Account ManagementCustomer EngagementTest AutomationQuality EngineeringCustomer Retention

Other Skills

Customer OnboardingStrategyUpsellingCross-SellingClient Retention ProgramsTeamworkCustomer SatisfactionGo-to-Market StrategyCommunicationRelationship BuildingKey AccountsNegotiationKey Account ManagementAccount StrategistBusiness Builder

About

I lead Account Management at TestMu AI, where I work closely with enterprise QA and engineering leaders to help them modernize test automation using AI-driven intelligence. Over the years, one challenge has remained consistent across organizations: test maintenance costs more than test creation. Flaky tests, fragile locators, and fast-changing UIs slow teams down and dilute the value of automation. At TestMu AI, we’re solving this problem by shifting testing from rigid, rule-based scripts to adaptive, self-learning test intelligence — helping teams reduce flakiness, improve reliability, and focus on quality outcomes instead of constant firefighting. In my role, I partner with customers beyond just adoption — understanding their release pressures, automation maturity, and business goals to ensure AI is applied where it truly delivers ROI. I’m passionate about elevating QA from a support function to a strategic business enabler, and I actively share learnings from real customer environments around AI in testing, quality engineering, and automation strategy. If you’re exploring how AI can make your test automation more resilient and scalable, let’s connect.

Experience

9 yrs 9 mos

Total Experience

2 yrs 5 mos

Average Tenure

2 yrs 9 mos

Current Experience

Testmu ai

4 roles

Director of Account Management

Promoted

Nov 2025 – Present · 6 mos

As Director of Account Management at TestMu AI, I lead strategic relationships with enterprise customers, helping QA and engineering organizations modernize test automation through AI-driven test intelligence.
My focus is on driving measurable customer outcomes — reducing flaky tests, minimizing automation maintenance, improving release confidence, and ensuring AI adoption delivers real ROI.
I work closely with senior QA leaders, engineering managers, and product teams to:
Align TestMu AI’s capabilities with customer quality goals
Guide enterprises from traditional, locator-based automation to adaptive, self-healing testing approaches
Improve long-term adoption, expansion, and value realization
Act as the voice of the customer internally, influencing product and roadmap decisions
With fast-changing UIs and continuous delivery becoming the norm, I’m passionate about helping teams shift from reactive test maintenance to proactive quality engineering powered by AI.
Always happy to exchange perspectives on AI in testing, enterprise QA challenges, and automation strategy.

Customer OnboardingStrategyUpsellingCross-SellingClient Retention ProgramsTeamwork+25

Manager - Account Management

Jan 2025 – Nov 2025 · 10 mos

Enterprise Account Manager - US

Apr 2024 – Dec 2024 · 8 mos

Strategic Account Manager - US

Jun 2023 – Mar 2024 · 9 mos

Exotel

Account Manager - APAC

Jan 2022 – Jun 2023 · 1 yr 5 mos · Gurugram, Haryana, India

Key Account ManagementCustomer RetentionUpsellingCross-SellingCustomer SatisfactionCommunication+8

Limetray

3 roles

Account Management Lead | International

Jul 2019 – Aug 2021 · 2 yrs 1 mo · On-site

Key Account ManagementCustomer RetentionCustomer SatisfactionCommunicationGo-to-Market StrategyTeamwork+5

Account Management Lead | North India

Apr 2018 – Jun 2019 · 1 yr 2 mos · On-site

Had complete ownership of the bottom line of the P&L: Responsible for business acquisition, ensuring retention and expansion through upsells and cross sells;
Planned and realized 27% of company’s overall cash flow target, showcasing a 120% year on year growth;
Managed a monthly recurring revenue (MRR) of over 30% of the company’s overall target;
Planned a complete structural overhaul for the team: Hired, trained and led 8 account managers to deliver on 92% of the cash flow target, and 89% of the MRR target;
Single handedly conceptualized and implemented city expansions in North India across Jaipur, Lucknow, Ludhiana, Chandigarh: Driving an annual incremental revenue of 15% over the initial target;
Formulated a structured induction program, processes and incentive structure encouraging growth of business and talent simultaneously;
Tracked the competition and marketplace to seek inspiration for product innovations and opportunities to acquire customers;

Key Account ManagementCustomer RetentionCustomer SatisfactionCommunicationGo-to-Market StrategyTeamwork+5

Account Manager | Gurgaon

Aug 2016 – Mar 2018 · 1 yr 7 mos · On-site

Helped drive order growth by acquiring key merchants across the region;
Maintained key accounts by strengthening merchant engagement, assisting in stabilizing and improving the recurring business;
Liaison with cross functional teams such as marketing, consulting, CRM, sales in order to plan upsells, and to solve for costs, merchant engagement, revenue and profitability;
Improved the average number of effective meeting beyond the current benchmark;
Constantly analyzed growth potential, P&L, planning & implementation to start new clusters;

Key Account ManagementCustomer RetentionCustomer SatisfactionCommunicationTeamworkKey Accounts+4

Blinkit

2 roles

Deputy Manager - Operations

Apr 2016 – Jul 2016 · 3 mos · Gurgaon, India

Formulating the fulfillment strategy for city operations so that every order deliver should be 100% fulfilled.
Set up systems and processes for fulfillment Vertical, and then scale them up while improving the efficiency at different touch points.
Managing a multi-tier team encompassing, 12 Assistant Fulfillment Manager, 114 Shoppers.
Responsible for building ground operations team for the allocated fulfillment centers.
Analyzing the fulfillment rate of merchants and dark store so that delivery time can be reduce and every order is 100 % fulfilled.
Responsible for decreasing the procurement time at merchants and dark store.
Analyzing top out of stock item so that it can be push to dark store or backup store to increase the fill rate.
Managing and improving the merchant inventory with the help of shopper and shopper App.
Weekly tracking of fulfillment rate of merchant and dark store
Act as a pivot between the store operations and field operations so that a better coordination can prevail.

Manager - Operations

Jun 2015 – Mar 2016 · 9 mos · Gurgaon, India

Formulating the fulfillment strategy for city operations so that every order deliver should be 100% fulfilled.
Set up systems and processes for fulfillment Vertical, and then scale them up while improving the efficiency at different touch points.
Managing a multi-tier team encompassing, 12 Assistant Fulfillment Manager, 114 Shoppers.
Responsible for building ground operations team for the allocated fulfillment centers.
Analyzing the fulfillment rate of merchants and dark store so that delivery time can be reduce and every order is 100 % fulfilled.
Responsible for decreasing the procurement time at merchants and dark store.
Analyzing top out of stock item so that it can be push to dark store or backup store to increase the fill rate.
Managing and improving the merchant inventory with the help of shopper and shopper App.
Weekly tracking of fulfillment rate of merchant and dark store
Act as a pivot between the store operations and field operations so that a better coordination can prevail.