Apr 2022 – Sep 2022 · 5 mos · Glasgow, Scotland, United Kingdom

Mar 2021 – Mar 2022 · 1 yr · Pune, Maharashtra, India

Feb 2020 – Mar 2021 · 1 yr 1 mo · London, England, United Kingdom

• Greeting customers, serving customers, banking, answering customer inquiries, posting items, selling and promoting insurance, Phone & broadband services, etc.
• Serve customers quickly and efficiently, ensuring they are fully informed of all relevant services on offer.
• Working effectively and proactively towards individual and store targets
• Completing transactions in an accurate and timely manner to provide a positive customer experience
• Demonstrate good product knowledge to customers on key promotions and offers, maximizing all selling opportunities.
• Helping on using SSK machines.
• Adhering to all security procedures, ensuring that a high level of security awareness is observed at all times.

Feb 2020 – Feb 2020 · 0 mo · London, United Kingdom

• Working for better search functionality with their current system where the users are facing issues with finding reports connected to Entities.
• Process followed:
• Client interview
• User interviews
• Brainstorming
• Low fidelity wireframes
• High fidelity wireframes
• High fidelity wireframe prototyping
• Software used: Sketch (high fidelity wireframe & prototyping).

Oct 2019 – Present · 6 yrs 8 mos · Glasgow, Scotland, United Kingdom · Remote

• Led the strategic direction of Pruxin as a design systems and UX consulting studio, specializing in scalable component libraries and AI-powered design solutions for global SaaS platforms.
• Key Achievements:
• Designed enterprise-grade Figma component libraries serving 10,000+ users across web and mobile platforms
• Reduced design inconsistencies by 35% through unified, token-based design system architecture
• Increased design-to-development delivery speed by 40% through systematic component documentation
• Improved onboarding completion rates by 22% via simplified UX flows and user-centered design principles
• Core Services Delivered:
• UX/UI Design: Mobile apps, web applications, and enterprise software
• Design Systems: Scalable Figma libraries with cross-platform consistency
• ContentFlow: Done-for-you social media content packages (30 days of custom content delivered in 5 business days)
• AI Solutions: Integrated AI tools (ChatGPT, Midjourney, Runway ML) into design workflows for rapid prototyping
• Technical Approach:
• Bridged design and engineering by creating token-based systems ensuring brand and UI alignment. Established reusable design patterns adhering to WCAG 2.1 accessibility guidelines. Built automation workflows using n8n and Make to streamline marketing and design pipelines.
• Client Impact:
• Partnered with multi-product SaaS platforms, e-commerce businesses, and startups to deliver system-driven design experiences. All services delivered digitally via cloud collaboration tools, enabling seamless remote partnerships worldwide.

Aug 2018 – Sep 2019 · 1 yr 1 mo · Pune Area, India

Dec 2017 – Jun 2018 · 6 mos · Pune Area, India

Jun 2017 – Dec 2017 · 6 mos · Pune Area, India

Feb 2017 – Mar 2021 · 4 yrs 1 mo · Pune Area, India

• Working on various types of projects like website design, Native mobile app design both ios & Android. Directly communicate with client, understand their requirement. Tools I work on is Sketch App.

Sep 2015 – May 2017 · 1 yr 8 mos

• P&G L1 Support(PLM administration & Support):
• Project Management in TcUA
• Organization in TcUA
• User Level activity in TcUA
• Incident Resolution in TcUA
• Creating and deleting user accounts for Service now and GDS (Team Center Enterprise) consumer.

Jul 2014 – Aug 2015 · 1 yr 1 mo

• Grasped issue related to:
• o Microsoft Windows related issues.
• o Includes Windows 7 all editions.
• o Microsoft Office related issues.
• o Includes Office 2003, Office 2007, Office 2010 and Office 2013.
• o Includes word, excel, power point, outlook, access.
• o Microsoft communicator issue.
• o Microsoft exchange email issue, sending and receiving mail, live meeting, many other outlook issues.
• o Issues related SAP GUI installation.
• o Any software installation, configuration.
• Managed the client’s issue to meet the expectations by coordinated with Microsoft Office and Windows and all third party softwares.

Oct 2013 – Jul 2014 · 9 mos · Jaipur Area, India

• Grasped issue related to:
• o Microsoft Windows Installation, Activation and Upgrade.
• o Includes Windows 7 all editions, Windows 8 all editions, Windows 8.1 all editions
• o Microsoft Office Installation and Activation.
• o Includes Office 2010 all editions, Office 2013 all editions, Office 365 all editions.
• o Office 2013 related issues, especially in Outlook 2013.
• Managed the client’s issue to meet the expectations by coordinated with Microsoft Office and Windows.

Mar 2011 – May 2013 · 2 yrs 2 mos · Auckland, NZ

• Attended the customers while offering super customer service, receiving payment and operating the cash register (constant movement, frequent bending and stooping)
• Assisted:
• o New crew members in learning their new job skills
• o Other crew members in their jobs and help in any area to ensure that the food is being prepared, packaged and delivered to customer in a timely manner
• Checked equipment to ensure that it is in proper working order without any problem
• Handled customer complains in the absence of Shift Manager

Oct 2009 – Dec 2010 · 1 yr 2 mos · Ahmedabad Area, India

• Grasped issues related to:
• o Software and high end business applications used by the clients
• o MS Office, Outlook, Exchange, Active Directory, Internet, etc. for users
• o Computer hardware
• Managed the client’s issues to meet the expectations by coordinated with third party service providers
• Recommended possible re-solutions for issues related to business applications
• Handled team of 20 people