Thomas Raja

Software Engineer

Bengaluru, Karnataka, India16 yrs 10 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in Cisco network solutions and troubleshooting.
  • Proven track record in network design and implementation.
  • Strong experience in SD-WAN and MPLS technologies.
Stackforce AI infers this person is a Network Engineering expert in Telecommunications and IT Services.

Contact

Skills

Core Skills

Network EngineeringCisco TechnologiesIncident ManagementChange ManagementNetwork SupportCustomer Service

Other Skills

Multiprotocol Label Switching (MPLS)Catalyst SwitchesCisco Systems ProductsSD-WANRouting ProtocolsNetwork ArchitectureNetwork DesignNetwork AdministrationCisco Routing & SwitchingCisco Certified Internetwork Expert (CCIE)CCNPLAN-WANRoutingSwitchingVTP

Experience

16 yrs 10 mos
Total Experience
5 yrs 7 mos
Average Tenure
12 yrs 7 mos
Current Experience

Cisco systems (india) private limited, bangalore

Network Consulting Engineer

Nov 2013Present · 12 yrs 7 mos · Bengaluru, Karnataka, India

  • Project: Business Critical Services
  • Role: Network Consulting Engineer
  • Responsibilities:
  • Ability to respond any technical (Network) problems for customer network.
  • Assisting customers for the Cisco routers/Switches for IOS upgrades and post upgrade support.
  • Migration of network devices as part of the network tech refresh.
  • Migration of traditional routers to SDWAN routers, Managing the controllers.
  • Supporting customers with TAC collaborated troubleshooting.
  • Collaboration with various business units for customer problems.
  • Design reviews and Configuration best practices
  • Change reviews and migration window support.
  • BCP testing and power down activities.
  • Involved in various feature testing, upgrade testing and replication of issues in the lab.
  • Pro-active software recommendation of IOS for Cisco routers/switches with the customer’s network deployments.
  • Risk assessments and audits on cisco software in customer devices.
  • Training the new hires / lateral hires on the process and various architectures.
  • Creating framework for the workflow of the process as an initiative and part of the various tool developments and integration.
Multiprotocol Label Switching (MPLS)Catalyst SwitchesCisco Systems ProductsSD-WANRouting ProtocolsNetwork Architecture+5

Accenture

Network Engineer

Mar 2013Nov 2013 · 8 mos · Bengaluru, Karnataka, India

  • Project: Client Connectivity Operations
  • Role: Level F
  • Responsibilities:
  • Monitoring the incident queue in the BMC Remedy, and to work on the issue assigned to us and ensure the timely closure of the same adhering to the defined process.
  • Troubleshooting of network related Issues, hardware issues, reachability issues, routing issues etc. and implementing changes in network so as to improve the network uptime.
  • Implementing changes as part of the operational issues, standard design recommendations and audit remediation by raising the Change requests.
  • Interacting with other verticals and client teams for quick and efficient resolution of problem.
  • Maintenance of Network, Day to day troubleshooting, Traffic diversion on backup or alternate connectivity when the projects primary path has issues.
  • Backing up and Restoring the Cisco IOS and Router Configurations
  • Responsible for doing BCP test and resiliency testings for the client projects regularly.
  • Monitoring and providing reports on Network utilization and health
Multiprotocol Label Switching (MPLS)Catalyst SwitchesNetwork AdministrationRouting ProtocolsNetwork EngineeringIncident Management

Hcl technologies

2 roles

Senior Specialist- Networks

Promoted

Mar 2011Mar 2013 · 2 yrs

  • The Global Telecom – Data Engineering is a small team which works in change management. Whenever HCL gets new customers, the team will get the customer requirements, design the solution, implement the designed solution and troubleshoot for any issues for the connectivity between the customer Network and the offshore delivery centres.
  • Role: Specialist - Networks
  • Responsibilities:
  • Working as a part of Global Telecom –Data Engineering team in HCL Technologies as Specialist – Network
  • Providing connectivity design between the Customer Network and HCL Global offshore centers across India for the transition customers.
  • Interacting with the Clients for their requirements for the connectivity between their network and the Offshore delivery centers
  • Implementing the network design which is proposed to customer after understanding client’s requirement/network setup.
  • Troubleshooting of network related Issues, reachability issues, routing issues while implementing changes in network.
  • IP Management, Network & Bandwidth planning, Hardware sizing, new link commissioning, designing & deployment using LL, T1, E1, PRI & MPLS links.
  • Configuring IPVPN as per customer security policies in the Router.
  • Implementation of Network for which protocols used is EIGRP, OSPF & BGP.
  • Document all the changes in the database for effective management of resources available.
  • Once the project is implemented will hand over the information to the operations team for the 24/7 monitoring.
Network EngineeringChange Management

Network Analyst

Aug 2009Mar 2011 · 1 yr 7 mos

  • Role: Network Analyst
  • Responsibilities:
  • Providing level 1 support for configuration and designing related issues for customers across the globe
  • Provided managed services to the customers in the MPLS Links
  • Configuring the Customer edge and Provider edge Routers
  • Troubleshooting on WAN links, LAN of the customers
  • Troubleshooting the DS0(64kbps), FT1 and T1 type circuits
  • Testing the circuits remotely using the tools such as REACT, Spectrum to find the issue
  • Configuring the DACS with Mapping and All other physical Layer parameters as per the database with the Physical Layer Team
  • Testing of back-up solutions
  • Following up with the fixing agencies( Local Telco's, other department of sprint) and escalating the issues with them in the timely basis
  • Following up with the customer with the updates
Network SupportCustomer Service

Education

Karunya University

B.E — Information Technology

Jan 2004Jan 2008

Stackforce found 100+ more professionals with Network Engineering & Cisco Technologies

Explore similar profiles based on matching skills and experience