Mar 2013 – Nov 2013 · 8 mos · Bengaluru, Karnataka, India

• Project: Client Connectivity Operations
• Role: Level F
• Responsibilities:
• Monitoring the incident queue in the BMC Remedy, and to work on the issue assigned to us and ensure the timely closure of the same adhering to the defined process.
• Troubleshooting of network related Issues, hardware issues, reachability issues, routing issues etc. and implementing changes in network so as to improve the network uptime.
• Implementing changes as part of the operational issues, standard design recommendations and audit remediation by raising the Change requests.
• Interacting with other verticals and client teams for quick and efficient resolution of problem.
• Maintenance of Network, Day to day troubleshooting, Traffic diversion on backup or alternate connectivity when the projects primary path has issues.
• Backing up and Restoring the Cisco IOS and Router Configurations
• Responsible for doing BCP test and resiliency testings for the client projects regularly.
• Monitoring and providing reports on Network utilization and health

Mar 2011 – Mar 2013 · 2 yrs

• The Global Telecom – Data Engineering is a small team which works in change management. Whenever HCL gets new customers, the team will get the customer requirements, design the solution, implement the designed solution and troubleshoot for any issues for the connectivity between the customer Network and the offshore delivery centres.
• Role: Specialist - Networks
• Responsibilities:
• Working as a part of Global Telecom –Data Engineering team in HCL Technologies as Specialist – Network
• Providing connectivity design between the Customer Network and HCL Global offshore centers across India for the transition customers.
• Interacting with the Clients for their requirements for the connectivity between their network and the Offshore delivery centers
• Implementing the network design which is proposed to customer after understanding client’s requirement/network setup.
• Troubleshooting of network related Issues, reachability issues, routing issues while implementing changes in network.
• IP Management, Network & Bandwidth planning, Hardware sizing, new link commissioning, designing & deployment using LL, T1, E1, PRI & MPLS links.
• Configuring IPVPN as per customer security policies in the Router.
• Implementation of Network for which protocols used is EIGRP, OSPF & BGP.
• Document all the changes in the database for effective management of resources available.
• Once the project is implemented will hand over the information to the operations team for the 24/7 monitoring.

Aug 2009 – Mar 2011 · 1 yr 7 mos

• Role: Network Analyst
• Responsibilities:
• Providing level 1 support for configuration and designing related issues for customers across the globe
• Provided managed services to the customers in the MPLS Links
• Configuring the Customer edge and Provider edge Routers
• Troubleshooting on WAN links, LAN of the customers
• Troubleshooting the DS0(64kbps), FT1 and T1 type circuits
• Testing the circuits remotely using the tools such as REACT, Spectrum to find the issue
• Configuring the DACS with Mapping and All other physical Layer parameters as per the database with the Physical Layer Team
• Testing of back-up solutions
• Following up with the fixing agencies( Local Telco's, other department of sprint) and escalating the issues with them in the timely basis
• Following up with the customer with the updates