Jun 2024 – Present · 2 yrs · Remote

• Wanna have a 1:1 connect. Feel free to reserve your slot!!!

May 2022 – Jul 2022 · 2 mos · Remote

Sep 2021 – Present · 4 yrs 9 mos

• Planned and executed 5 product feature rollouts to clients with agreements worth $75M; Segmented users, monitored usage metrics, and gathered user feedback during the feature rollout.
• Collaborated with the Development team to streamline the handling of bugs thereby reducing potential client issues
• SPoc for the Mobile Cloud during my working hours; Handled escalations and queries across multiple teams.
• Enabled $300k worth of savings for Cvent by identifying and assisting in bug fixes for Fortune 500 clients
• Achieved a 10% reduction in client tickets by creating a comprehensive Runbook document for users.
• Mentored 8 new hires and revamped the team onboarding process; created an Onboarding page touching all the corners and designed assignments for them. This has built the confidence in the leadership team to deploy them to the shifts.

Sep 2019 – Aug 2021 · 1 yr 11 mos

• Prevented SLA violations by monitoring production and resolving issues in a B2B SAAS product; Liaised between client, client services, development, and product management teams in the process.
• Identified and fixed high severity payment-gateway issues that impacted transactions worth ~$50K
• Automated ad-hoc reporting requests by clients using SQL thereby reducing man-hour requirement by ~10%
• Developed 5 bug reports which reduced the turnaround time of the bug cycle by 20%
• Created automation scripts to reduce manual effort by 33% in monitoring issues post-code deployment
• Implemented interim resolutions for bugs that impacted 150,000 users accessing the client website

Jan 2019 – Present · 7 yrs 5 mos · India · Remote

• Actively managing and making concentrated bets to generate an alpha for both myself and my investors.

Jan 2019 – Sep 2019 · 8 mos · Gurugram, Haryana, India · On-site

• I was the part of Auctions team of CarDekho and was responsible to develop, deploy new features rollout, and bug fixes releases.
• CarDekho's auction platform provides a real-time bidding experience to the end-user, It also facilitates the auto bidding features in which one can schedule his bids and the system will put the bid against the user based on the max bid going on. Also, one can add the desired vehicles to their favorite list.
• It was of utmost importance to handle the huge number of traffic and concurrency so that the customer's experience does not get hampered.
• Technologies used- JavaScript, NodeJs, MVC architecture, AngularJS

Aug 2018 – Dec 2018 · 4 mos · Greater Noida · On-site

• Focused mainly on Problem-solving and scenario-based problems.
• Stack:- Java, HTML, CSS
• Developed face recognition software that can detect human face gestures and execute the respective
• action which was programmed by us.
• .

May 2018 – Jul 2018 · 2 mos · Renusagar, Sonbhadra, Uttar Pradesh, India · On-site

• I was part of the Tech team of Aditya Birla's Hindalco project where I was primarily responsible for the site reliability of the website and all the automation which were there to maintain the uptime.
• I developed a website from scratch during my internship which the management team considered replacing their current one.
• Technologies- PHP, HTML, CSS