Oct 2021 – Dec 2022 · 1 yr 2 mos · Melbourne, Victoria, Australia · Hybrid

• Client- NBN (July 2022-Present)
• Worked on identifying opportunities and potential threats to the business to enhance revenue opportunities.
• Implemented customer retention model and other forecasting models to predict customer churn in Python programming.
• Creating dashboards in Power BI using DAX expressions, power query and turning recommendations into valuable insights for business.
• Designed and implemented Risk Management System (Dashboard) to understand the impact on the project and come up with mitigation strategies.
• Performed change management activities such as raised a change by avoiding conflicting dates, communicated the change to external stakeholders, performed analysis of the tasks done during the change.
• Developed a program governance pack and chaired fortnightly governance sessions and RAID review sessions to provide visibility across leadership team.
• Created Program POAP, Master Schedule, Resource Plan, RACI, Program Management Plan, Road Maps and Migration plan to assist Project Manager for smooth running of project.
• Client- NBN (Oct 2021-June 2022)
• Provided analysis across IT Infrastructure team on 500+ full time and extended workforce members, financial management reporting on Capex and Opex cost, forecasts and accruals and project status.
• Worked closely with high level stakeholders and revenue management team to determine and leveraging revenue maximization strategies and market optimization using advanced excel and PowerPoint presentations.
• Optimized Resource Management Process successfully which reduced project spending by 15%.

Apr 2021 – Oct 2021 · 6 mos · Melbourne, Victoria, Australia · On-site

• Lead requirement defining with clients to understand business processes and business needs and implementing such models in Python.
• Extracting data from Microsoft SQL server using SQL queries and turning into actionable insights for data reports and maintaining dashboards in Power BI.
• Created useful insights for project's success using power BI, which was used by senior management to make decisions effectively.
• Participated in risk mitigation and provide creative solution to deliver within establish time and resource constraints.

Feb 2021 – Apr 2021 · 2 mos · Melbourne, Victoria, Australia

• Maintain strong relation with client throughout the project using effective client communication via Slack channel, e-mails and Skype calls.
• Created reports , training manuals and other documents to assist end users with the implementation and understanding of the project.
• Worked on entire Zoho suite - Zoho people, Zoho bookings, Zoho meetings, Zoho CRM, Zoho Knowledge base, Zoho SalesIQ.
• Performed data migration from legacy systems to Zoho CRM.
• Created a requirement traceability matrix to keep track of the functionalities and project progress.
• Incorporated process modelling diagrams like UML and BPM to understand the functionality of the system in detail.

Dec 2019 – Dec 2020 · 1 yr · Greater Melbourne Area

• Monitor and report project manager about status of the project, on-going issues and progress towards milestones both technical and non-technical.
• Delivered a detailed capacity and capability analysis report to understand the infrastructure needs in terms of networks, people, process maturity and system capabilities to handle huge scope of work coming from JB-HiFi.
• Engage with stakeholders to analyze queries, business needs, challenges, provide advice and address issues in coordination with broader teams.
• Collaborated with client implementation managers and implementation team to timely update all details of JB HiFi.
• Assist in translating business needs into clear program requirements which are aligned to broader strategy of the project.
• Collaborated with the creation and maintenance of processes and work on documents, QRG’s and FAQ’s for the new BPM software with the National workflow manager.

Feb 2019 – Dec 2019 · 10 mos · Melbourne, Victoria, Australia

• Worked in Agile environment on a website which was designed from scratch.
• Facilitated workshops with C-Level executives and subject matter experts from the
• organisation. This helped in identifying the gaps in the current process.
• Created user stories and acceptance criteria for every iteration for developers to understand the requirements and clients to test the product.
• Carefully gathered requirements from key stakeholders and document them using JIRA.
• Developed story board and design efficient & clean User interface (UI/UX) wireframes for “okta verification” using tools like sketch, Proto and Invision.
• Worked on verification domain of the website and performed unit testing after creating test cases for the functions.

Jan 2017 – Feb 2018 · 1 yr 1 mo · India

• Worked for Gulf International Bank (a bank in Zimbabwe): Document business requirements, creating
• business process maps, requirement traceability matrix, data flow diagrams and use cases.
• Developed the plan to identify the sequence of activities in the project so as to achieve the
• delivery of project on time and within budget.
• Contributed to technical aspects of change management including impact analysis, business
• processes, integration testing, test cases (scripts) and user training.
• Facilitated workshop with team members to conduct software analysis and identified as-is
• process of the organisation along with the product that suits them the most. Successfully
• conducted prototype sessions with clients and other stakeholders.
• Successfully handle the project while team members were onsite making the project go-live.
• This result in get me award for rising star of the organisation.
• Review test plans, scripts to meet the acceptance criteria and work with testing team to ensure
• timely and quality delivery.

May 2016 – Aug 2016 · 3 mos · Greater Delhi Area

• At Indian railways I was responsible for gathering requirements for the Security Management System Dashboard. Also, I analyzed different kinds of data (theft, murder, rape in trains) for the final dashboard.
• Analyzed in detail what is required in the project and did efficient requirement gathering
• Delivered detailed theft analysis report for the Indian railways required for the project. A comprehensive analysis of the existing process was performed so as to identify the gaps in
• the current process.
• Quality assurance of data and strong attention to detail to ensure that the information is
• appropriately filled into systems.