Feb 2021 – Jul 2022 · 1 yr 5 mos · Bengaluru, Karnataka, India

• Gamified learning with student success journey, events, badges, hats, points and certificates.
• Improved event participation rate from 20% to 60% for events like Silicon Valley Challenge, Maths Creator Championship.
• Improved metrics like Class consumption ratio and Project submission rate for live Coding, Math &Music
• classes globally in India, US, UK, Australia, Mexico, Brazil, UAE.
• Built the dashboard to code with Satellite by partnering with Endurosat, a space tech co.
• Conducted 100+ User interviews with students and teachers to identify pain points and interests.
• Built Amplitude and Tableau Analytics dashboard to track the performance of features.

Nov 2019 – Nov 2020 · 1 yr · Bangalore

• Built Android Mobile App for Drivers in which half a million rides are executed monthly.
• Implemented IVR based automated calls to drivers for trip reminders by integrating with Exotel.
• Launched next gen features like face recognition based auth, face mask detection for Covid.
• Built new dashboard for onboarding Vendors with enhanced User experience.
• Created User stories in JIRA, PRDs with details (Lucidchart), conducted daily Agile Scrum calls.
• Created Product Roadmap for every quarter and presented to CxOs and Country Heads.
• Built wire frame mock-ups by liaising with Ux/UI persons in Adobe XD, Lucid Chart.
• Configured date in AWS; Regular tracking with Hardware support team to solve App issues.
• Customer Enggmnt platform : Pushed campaigns, measured features usage using Moengage.

Nov 2017 – Oct 2019 · 1 yr 11 mos · Sydney, Australia

• Launched scalable, mobile responsive, SEO friendly digital website for a leading Insurance player, resulted in increase in revenue of INR 25 Cr and 1% increase through digital channel.
• Launched Two factor authentication to digital banking channels of a leading dutch bank in Australia. See : https://www.itnews.com.au/news/rabobank-bringing-a-nz-ops-onto-single-it-stack-498476
• Launched Digital wallet - Google and Samsung Pay for a leading Bank in Australia, leading to migration of 5 lac users to digital mobile payments.
• Led Product team of 15 engineers and revamped engineering practices, implemented weekly code sprints, agile methodologies and coordinated with engineering and Ux/UI teams.
• Designed User Persona, Customer Journey, Ux wireframes and successfully pitched the product to COO.

Apr 2015 – Oct 2017 · 2 yrs 6 mos · Mumbai Area, India

• Identified and conducted Requirements Gathering for automating Business Reconciliation processes in RBS bank.
• Improved User Experience of the Hospital Information System for a leading Hospital in Mumbai with 55% reduction in User inputs; Appreciated by CIO of the company. Won the opportunity to build.
• Co-Author, Master Plan for designing e-Governance in Myanmar.
• Identified opportunities by analysing Financial Statements of banks in India; Worked under SVP, Infosys and submitted the report to Chairman, Infosys.
• Author, User Training Manual used in 1.5 lac Post Offices across India and organised training for 4K end users of the country.
• Conducted Design Thinking workshop to 50+ Senior Leadership members of a leading bank in India.

Apr 2014 – Jun 2014 · 2 mos · Bengaluru Area, India

• Conducted Pan India survey amongst 300+ respondents to investigate the cause of customer drop offs on mobile app – Resulted in INR 3.6 Million savings in customer acquisition costs ; Appreciated by Founder
• Achieved 5 million mobile app downloads by performing data analysis, studying consumer behavior on Smart phones – Mobile usage, Recharge behavior & Internet usage (through primary & secondary research)
• Conducted competitor analysis, In-depth interviews amongst the users & devised customer acquisition plan for digital wallet.

Jun 2010 – May 2013 · 2 yrs 11 mos · Chennai Area, India

• Team Lead – Mentored 15 juniors, conducted 20+ interviews, 40+ KT sessions to SMEs & top management
• Quality Assurance Consultant for BFS industry with prowess in Debit & Credit (Master,VISA) cards payments
• Reduced 37% operating cost & 20K branch txns through Cash & Cheque Deposit Machines (£600K project)
• Automated 4000 test scripts for ATM & VISA simulator , produced Annual Savings of £200K to the client
• Innovated VISA services in UK- ATMs through balance enquiry(£83K proj), charity donation(£209K proj) options
• Facilitated Network Expansion to 4000 new ATMs (£131K project ) added via acquisition of three banks
• Executed 25 projects for UK Bank client; Prepared comprehensive Master & Functional Test plan across projects
• Received High Flyer Award (one among 8000) from BFS-Head of CTS for outstanding performance