Apr 2023 – Present · 3 yrs 2 mos

• Led Data Science team to build AI powered search, LLM assistants and recommendations platform
• 𝗦𝗰𝗮𝗹𝗲𝗱 𝗔𝗜 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Spearheaded enterprise-grade AI platform serving millions of users, improving key business metrics like search abandonment and monthly active users through personalized search and recommendation systems
• 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝗲𝗱 𝗚𝗲𝗻𝗔𝗜 𝗣𝗿𝗼𝗱𝘂𝗰𝘁𝘀: Architected and launched Gartner's proprietary LLM-based innovations
• 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗵𝗶𝗽: Collaborated with Product and Engineering leaders to develop structured innovation roadmaps, ensuring continuous delivery of AI-powered solutions that directly improve customer experience
• 𝗘𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲 𝗠𝗟𝗢𝗽𝘀 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲: Established production-grade ML infrastructure enabling efficient model training, A/B testing, and deployment at scale, supporting real-time personalization for enterprise clients, and reducing search API latency

Sep 2021 – Mar 2023 · 1 yr 6 mos

• Established India division of customer experience data science team
• 𝗕𝘂𝗶𝗹𝘁 𝗛𝗶𝗴𝗵-𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗧𝗲𝗮𝗺𝘀: Successfully recruited, managed, and scaled cross-functional teams of data scientists, data engineers, MLE, and software developers across three scrum teams. Incorporated engineering best practices in day-to-day development to ensure seamless innovation, documentation & solution delivery in Agile manner
• 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗲𝗱 𝗦𝗲𝗮𝗿𝗰𝗵 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲: Led development of enterprise search platform with in-house trained language models and personalized algorithms, achieving significant uplift in autocomplete usage and CTR for overall search
• 𝗣𝗶𝗼𝗻𝗲𝗲𝗿𝗲𝗱 𝗖𝗼𝗻𝗳𝗲𝗿𝗲𝗻𝗰𝗲 𝗔𝗜 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀: Built deep learning-powered recommendation system for All Gartner onsite conferences, delivering multi-fold uplift in email click-through rates and increase in onsite conference attendance
• 𝗖𝗿𝗼𝘀𝘀-𝗙𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Managed strategic initiatives across Search, Recommendations, and Forecasting domains while mentoring senior & junior data scientists and establishing best practices

Jul 2019 – Sep 2021 · 2 yrs 2 mos

• Delivered AI-based solutions that directly enhanced client service delivery with actionable insights and recommendations
• 𝗧𝗲𝗮𝗺 𝗦𝗰𝗮𝗹𝗶𝗻𝗴 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲: Successfully grew and led data science team from 3 to 17 members, establishing recruitment processes and technical standards that enabled rapid scaling while maintaining quality
• 𝗔𝗜-𝗣𝗼𝘄𝗲𝗿𝗲𝗱 𝗥𝗶𝘀𝗸 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Developed automated Enterprise Risk Tool using ML and NLP models, integrated with Salesforce to provide real-time risk assessments and actionable mitigation strategies for client management
• 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝗮𝘁 𝗦𝗰𝗮𝗹𝗲: Created Next Best Actions recommendation engine that enabled service associates to deliver personalized Gartner asset suggestions, resulting in higher quality client interactions and improved retention
• 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Built comprehensive retention forecasting models and PowerBI dashboards that provided executive leadership with data-driven insights for strategic decision-making

Jun 2018 – Jul 2019 · 1 yr 1 mo

• 𝗠𝗟 𝗠𝗼𝗱𝗲𝗹 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Built and deployed machine learning models for client analytics and service optimization, establishing technical foundation for future AI product development
• 𝗙𝗼𝘂𝗻𝗱𝗮𝘁𝗶𝗼𝗻 𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴: Contributed to initial data science team setup and processes, developing core analytical capabilities that supported Gartner's digital transformation initiatives for client service delivery